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Intelius has a rating of 2.2 stars from 101 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Intelius most frequently mention credit card, and background check problems. Intelius ranks 141st among People Search sites.
This company responds to reviews on average within 3 days
No positive highlights yet
I have been wanting to reach out to an old friend all the way from Australia. Intellius made it easy and efficient. Pleasure doing business with Intelius.
Fought tooth and nail to keep your refund The second much higher charge for a service that I didn't use, going to their customer service, PayPal, my bank, and these fellas took the money and run. Make sure not to use this service at all, but if you do, make sure you cancel the """subscription""" after you use the $1 search, otherwise you're not going to have a fun time getting your refund. All in all, didn't help with my dispute, fought my bank and PayPal mercilessly to keep the money and left me with the bill! Dishonest, stressful, and shady.- the Intelius way!
Their ads specifically say they offer their service for free and then they won't give you any information without getting your payment.
1) Sign up process tiresome. Too many interruptions of Intelius warning how much info we would find. Etc etc.
2)Website poor. Kept taking me back to payment page after already paid. Some pages said: you may close" But no way to close it except exiting the site. Also notice blocks would pop up and block the keyboard I was trying to use.
3)First told me there was an Error. Over and over again. Tried next day. Same error notice. Had to call for help. Turned out that meant there was nothing found. I should not have had to call to find that out.
4) Good news. Customer service rep was great. And the 2 numbers that were real provided me lots of information.
Hello Carla,
Thank you for taking the time to leave us with your feedback, we appreciate the detailed walkthrough of your experience so we can make changes to improve your future experience! We are also happy to see that you enjoyed speaking with our dedicated Customer Care Team, and we look forward to continuing to assist you in the future.
Thank you,
Intelius Support
Everything they do - you can see in the source code. It's all a marketing game to make it appear like they are "searching the internet" and "downloading all the data" when that's just a sales presentation to get you to purchase - they have the info already in their database. They need to create the illusion and the shenanigans to get you to buy into it.
Hello John,
Thank you for taking the time to leave us with your feedback. We are constantly looking for new ways and ideas to benefit the experience of our customers, and appreciate your suggestions.
Thank you
After reading glowing reviews (?) I decided to try the service (to find out more) which was discounted from the normal $49 to $39 only to find out that once you give credit card info, you have signed up for a monthly account which costs an additional $7.95 to cancel. Not happy, especially since the report had nothing more than what I had found already thru the free sites. I found out nothing more after paying for the service. Yes, I'm a sucker, less the $50.
If you are trying to find someone's address, you can forget about this site. The information they provide you, which costs a fee, does not include apartment numbers. In large cities the information is therefore useless. They do provide phone numbers, but then you can get that info from the phone company.
Gain trust and grow your business with customer reviews.
Intelius helps you find the people, background, and phone information you are looking for with our easy, and secure online search.
While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at 1 (888) 445-2727 or email us at support@mailer.intelius.com if there's anything we can do to improve your experience.