Indecisive

Scammers! Avoid Indecisive C Team at all costs! I placed my order on December 1st and was informed that production would only resume in January. I was patient and followed up, and on February 6th, I received an email stating that my order was in the final stages of processing and would be shipped the following week. That never happened. I sent multiple WhatsApp messages with no response, and there's no phone number to call—only email and WhatsApp. Then, on February 20th, they suddenly emailed me saying they couldn't fulfill my order due to "fabric errors" and offered a refund or store credit. I immediately requested a refund. Well, guess what? They scammed me—no refund, no order, nothing! To make it worse, they keep promoting specials on the same dresses I ordered! How is it that they have stock to sell but can't fulfill my paid order? Their customer service is terrible, and their so-called business is a complete fraud. DO NOT trust them with your money! If I could give a 0 rating, I would have

Such bad service delivery.

Ordered goods in October/November 2023 and received less than half of the order. Items received was incorrect.

Total of all goods was to the amount of R1845. I got a refund of R538.35. Still waiting for the rest of my refund to be processed. It's been months now.

They also blocked me from their social media accounts. That is whatsapp, Instagram and Facebook. They are afraid that I'll leave bad reviews.

Stay away! Shopping elsewhere.

I've been slowly replacing my wardrobe with sustainable, fair-trade garments for some time now. Indecisive is featured on numerous fair-trade blogs I follow, their styles are incredibly unique. So, I finally ordered the Hera dress. When it arrived, I only then realized I ordered two sizes too small. Since I ordered from the US, I incorrectly ordered my AU size. The dress itself appeared so structured and well-made in the photos, but the product I received was flimsy. The stitching was basic and poor, and the dress is unlined. The fabric feels like a jersey-knit, and there is nothing to keep the structure of the shoulder-piece except elastic. I tried working with customer service for an exchange and learned two painful things. 1) They don't cover shipping costs for returns (easily $90+ cost from US!), and 2) that it is very difficult to get quick replies from the customer service.The exchange I was supposed to receive apparently required for someone to be home for pick-up, but I received no notices of attempts of delivery or that my presence was needed. By the time I learned it was supposed to be at a post office waiting for me, it had apparently been shipped back to the boutique.

I do have to say that the rep I worked with was very patient, and accommodating. This only the saving grace of my entire experience thus far,