Incontinence Products Direct has a rating of 4.4 stars from 188 reviews, indicating that most customers are generally satisfied with their purchases. Incontinence Products Direct ranks 11th among Medical Supply Store sites.
My first time on your site. If I like the products I will become a regular and promote you widely in my networks (aged care and disability). While the overall sizing is good, there seems to be not enough room for the bum, even ones that are not excessively large - more to do with the design. Probably designed by a man! When I have used the product it made me think that I should try the premium level products. Curious to see how different they may be.
tnt is crap - no communications and took 2 weeks to deliver - still haven't received talked with Arthur on the phone today who was very helpful and very good at de-escalating my frustration as I said to him although the products i have purchased are for my 'little brother' with down's syndrome I work as a gp in aged care and intellectual disability and frequently field questions regarding incontinence products hence this order was really a 'test purchase'. Depending on the quality of the products i have ordered I will given your organisation another opportunity but I really am very disappointed with the lack of communication and in particular the inordinate length of time to deliver from dispatch (Arthur reports the packages have been in the tnt adelaide depot since 16/02/2017 according to your records)
First time user my experience was great service was excellent all my question asked was explained with a smile & when I had ordered I realised that the day of the delivery I had to go out unexpectedly so rang them & they said that they would advise the delivery people to leave them in a safe place . Which they did & when I got home my delivery was there , so I would recommend them to other people for there great service , thanks Arthur for you help .
Ordered on a Monday, expected items a few days later.....not received by Friday so sent off an email re delivery time. Items ordered 2.
First item in the afternoon Monday, 2nd item Wednesday! Not sure why not taped together as 2nd item small.
Usually delivery time much quicker!
As might have been a one off will still order items from them. Tho will order perhaps 2 weeks before needed.
The product seems to be eminently satisfactory. First time my wife has used ones of Japanese manufacture.
I think we will be getting some more soon in due course - possibly a size smaller as these are more than adequate.
Easy peasy!! The website has improved as previous orders always found a glitch and I would have to phone the order through. So .. super happy
Shopping experience is good.
let's see the product to be sure - As what you say is that you guarantee.
Regards,
Good service ,but was told by a person it's was on its way , but did not arrive & then rang again , & they said it would arrive next week, so my order took over 7 days to arrive ,otherwise the service is great
Have been ordering products for my mother for the past 12 mnths . Great communication on the progress of orders . Their products are great especially the Disposable Pull up pants they are the best quality we have found and well priced.
Left 1 star as I don't know how your product will perform. If it is good then I would adjust feedback. But until your product is proven to me I in good conscience cannot recommend you nor say if I would buy from you again.
People were home when the courier attempted delivery.
Instead of trying to delivery again the courier just left it at a pick up point.
its cheap and straight forward, Sam, he direct me straight what I want thanks Sam you are very helpful.
When I commenced the logging in of items for the checkout, the web-site offered a special of 10% off for three cartons or more.
This offer disappeared soon after ordering three cartons instead of the two proposed.
The products are proving very worthwhile. The ordering process was a bit daunting (first time) but communication and delivery of products was exceptionally good.
Very good product second time have ordered this product - but each time has taken about 1 week to receive as never have any stock when I order.