• Incontinence Products Direct

Incontinence Products Direct

Overview

Incontinence Products Direct has a rating of 4.4 stars from 188 reviews, indicating that most customers are generally satisfied with their purchases. Incontinence Products Direct ranks 13th among Medical Supply Store sites.

How would you rate Incontinence Products Direct?
Top Positive Review

“My first time on your site”

Nicky R.
9/18/16

My first time on your site. If I like the products I will become a regular and promote you widely in my networks (aged care and disability). While the overall sizing is good, there seems to be not enough room for the bum, even ones that are not excessively large - more to do with the design. Probably designed by a man! When I have used the product it made me think that I should try the premium level products. Curious to see how different they may be.

Top Critical Review

“tnt is crap”

jane n.
2/7/17

tnt is crap - no communications and took 2 weeks to deliver - still haven't received talked with Arthur on the phone today who was very helpful and very good at de-escalating my frustration as I said to him although the products i have purchased are for my 'little brother' with down's syndrome I work as a gp in aged care and intellectual disability and frequently field questions regarding incontinence products hence this order was really a 'test purchase'. Depending on the quality of the products i have ordered I will given your organisation another opportunity but I really am very disappointed with the lack of communication and in particular the inordinate length of time to deliver from dispatch (Arthur reports the packages have been in the tnt adelaide depot since 16/02/2017 according to your records)

Reviews (188)

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Reviews from Related Businesses

Thumbnail of user janen43
jane n.
1 review
0 helpful votes
February 7th, 2017
Verified purchase

tnt is crap - no communications and took 2 weeks to deliver - still haven't received

talked with Arthur on the phone today who was very helpful and very good at de-escalating my frustration
as I said to him although the products i have purchased are for my 'little brother' with down's syndrome I work as a gp in aged care and intellectual disability and frequently field questions regarding incontinence products hence this order was really a 'test purchase'.

Depending on the quality of the products i have ordered I will given your organisation another opportunity but I really am very disappointed with the lack of communication and in particular the inordinate length of time to deliver from dispatch (Arthur reports the packages have been in the tnt adelaide depot since 16/02/2017 according to your records)

Thumbnail of user jeanf84
Jean F.
1 review
0 helpful votes
October 30th, 2018
Verified purchase

This was the second time we bought from here. The first time the product didn't show up. I had to chase it. They then delivered to a different location as it was no longer viable at the one given at the time, with no additional cost.

Second purchase, paid a lot of money for delivery, and still didn't come. I had to chase it up again. The customer service was not great on the phone and a lot stalling tactics to fix the problem. My mother went without because of the sloppy service.

This time they showed up a week late. This is not acceptable, especially when paying the prices of a prompt service.

Also we only received a text about the delivery avoiding any apology or reconciliation as to the bad service.

When companies stuff up so royally and we are doing the work for them. Then they need to show they want our service. We were not given back the delivery fee, we did not received another box for the inconvenience and stress caused to us. Not even a proper apology.

That is not acceptable.

154 additional ratings and reviews were submitted through Shopper Approved, but only the most recent reviews above 100 characters are displayed.

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