“Poor customer service and bad service”

I placed on order on the 10th of December 2017, when i asked for a feedback/status of my order just 10 days later, there was the following Response: ##- Please type your reply above this line -## Your request (62157) has been received and is being reviewed by our support staff. To add additional comments, reply to this email. Just about 7 days later the 27th i asked again, ANY FEEDBACK ON THIS ORDER... Until today, i have yet to receive any update tracking number or shipping details as to my order that was placed on the 10th of December 2017. All i have to say is that i am really disappointed and unsatisfied with their customer service up until now so far.