Hydromate

Day one I had bottle, unfortunately I dropped it and broke the white cap. My fault, emailed customer service to purchase a replacement cap. They don't do replacement parts. That's so stupid. The bottle is fine. So the send a 15% OFF code to buy another bottle, no thanks. Thanks for contributing to our waste problem in this world.

As of today, I haven't received my order yet. But, I only placed it maybe a week or so ago. I reached out yesterday to see if I could get a status. I received a response right away. They looked into my order, said it was on its way and provided a tracking number. And then, shortly after that, I received another email thanking me, and saying if I needed anything at all to not hesitate to reach out. True reliable customer service is very hard to come by these days. I am extremely happy with what I've seen so far. Thank you for being so on top of things, and with extreme courtesy.

I am almost certain all the good reviews about hydromate are from people who were paid for their review. I did my homework on ordering quality water bottles and I was sold by everything I read and it is all lies. These are cheap and low quality. And even with the insulation bag they don't keep it cold. These water jugs actually make me miserable so I'm not even going to use them. Just an expensive piece of trash and I was stupid and ordered 2 of them. There are way better quality bottles and jugs available for cheaper so don't be fooled by the phony reviews. Everything that these claim is false and they don't accept returns when ordering directly from their site. I am addicted to water bottles and I promise these are the worst ever! I'm so disappointed and would never suggest that anyone get these hydromate motivational jugs.

I sent an email because I had a question about my order. It was well after midnight when I sent the email, and I got an immediate response from Jessica. She provided me with the information I needed to track my remaining items in my order. I love my 32 oz bottle. It has been life changing for me. I'm not a water drinker and this makes it effortless to drink. The straw is the key for me. It fits perfectly in the car cup holder, helps me remain accountable for my hydration goals, and I love the strap. This is a wonderful product and I will purchase again. Thank you again Jessica for your help.

I wrote hydromate to express my concerns and ask for help and it seems as though customer service didn't read a WORD of what I said because they responded with something on the order of "we're so glad you love our product." This really angered me as I HATE the product and all the things wrong with it and I expressed that in my email... terrible company. Don't waste your money.

I ordered for myself half gallon, my son a gallon and daughter who is 8 and takes to her school 32oz with sleeves for all of us and we love this product. Totally recommend, perfect for the whole family

Also customer service was fast and very helpful Thank you Hydromate

I recently purchased 3 Hydromate bottles for myself, my daughter and my niece. My half-gallon bottle was literally used three times and today, to my shock, as I walked into a lunch meeting carrying it by the material handle attached, it broke for no reason and spilled water all around me as my colleagues stood nearby. Nothing happened to it before this - it wasn't dropped, it wasn't hit. It just broke. Pics attached.

This is the worst part though: after four direct messages and emails sent to Hydromate, not one word from their company and it's been over a month.

My order just arrived and I love my gallon water bottle sleeve that matches my water bottle. Hydromate's customer service is also awesome. Looking for a sturdy water bottle to carry outside of the house or at home Hydromate will definitely be a great choice. Highly recommended as a gift or just for yourself.

I had a minor issue with an item that was purchased and upon reaching customer service was able to have the problem resolved. The customer service team is outstanding and always very helpful. I love this product and the company in a whole. Getting ready to order my next bottle.

I love my hydromate bottles. It has help me stay on track with drinking water. I have the gallon, so I have plenty of water to drink all day. Before I'll have to refill it. I get so many compliments on my bottles every day. I am always telling them where they can purchase there very own hydromate bottle. Thank you

I ordered several 32oz. HydroMate water bottles and cleaners. There was a missing bottle. I emailed HydroMate as advised and was quickly contacted by Jessica at Customer Service. Jessica offered information to help my situation and it was taken care of right away.
In regards to this product, I used the cleaner to wash my HydroMate before use and noticed the integrity of the bottle and lid is solid! Great product!
I am very happy with this product, satisfied with the quality customer service, and will be ordering more for gifts to family and friends! Thank you Jessica and HydroMate!

I really love my bottles. I ordered last year and this year and the cute bottles make me drink the water that I need to drink. Before the bottles, I was never a water person. I had to force myself to drink water but now since I am trying to lose weight the bottles really help.

I'm always scared when purchasing things I see online, let alone an ad on Facebook. But let me tell you what, ordering my 1/2 gallon was the best decision. It's too cute to not want to take everywhere and has really helped me drink more water. I've actually completely stopped drinking sodas and teas. I went from maybe one small bottle of water a week to easily this 1/2 gallon in a day. I'm purchasing more soon for birthday gifts because everyone needs to have one.

I was having a technical difficulty using a coupon for ordering two water bottles. Jessica was very helpful and patient as she solved the issue. Great customer service!

My hydromate gallon bottle has literally become my best friend! I love the color, the quality, and the accountability with the time stamps to get me through the day. I am easily drinking over a gallon now. My first order came cracked and the teams customer service was excellent! After a quick response to my email, they sent out a brand new bottle without any hesitation. I'm aiming to be a brand ambassador because I get so many inquiries about my bottle. Thanks for the promo code!

Let's face it-if you're not tracking progress on your goals, you have no idea if you're making gains. My gallon Hydromate keeps my on track for my water intake. I also love the handle and easy to chug opening! It has a good shape, fits in my gym bag nicely

I seriously needed this water bottle in my life. As a personal trainer I encourage everyone to drink water all day long and with this hydromate container my job just became a trillion times easier. Fill it up and go on about your day. Stay hydrated, stay fit, stay blessed.