I have not has to take a pet that I could not keep but have taken several there whom were are the end of their life and needed to have them put to sleep. They were very caring with me and my pets. They also have a few service like shots or chips that are cheap than going to the vet. But I do feel that they charge way to much to take in pets and I only say that because I know several people who have had to take pets because they could not find home for them and were not able to afford the cost of them taking the pet in. But for the most part I feel the Humane Society is a good organization.