Hubble Contacts

I'd rate -5 if I could cause from the contacts to the customer service, I've had the worst time with this company. The contacts hurt after awhile and leave your eyes feeling dry as hell and it always feels uncomfortable. The customer service phone lines and chats are all useless cause they don't know anything either. If they say they'll direct you to a higher management or that someone will call you to resolve a problem, it's a lie because there is no number to call nor is there anyone that's going to call you. I hope they do better in the future but I'm very disappointed with this company.

I had a terrible experience with hubble.ai. The website was plagued with technical difficulties during the checkout process, which wasted a lot of my time and caused frustration. The customer service was equally disappointing, with slow response times and unhelpful representatives who seemed indifferent to my concerns.

I used to love Hubble. I have used them for years and suggested them to many people. I will say they must have switched shipping services. I know they currently use ups innovations now and I have had my last two shipments "have issues in shipping." Both times I have had to complain and got the "shipping is not in our control." Now I could give grace for this happening once, but twice in a row...NO. Basically, now both shipments in total took over 20 days to arrive to me. I used to have them arrive within 5 days. That is unacceptable. I basically go those 20 days with no contacts which is pretty awful. I am not asking for much, but maybe when a re-shipment is needed to be sent a customer service agent could have the ability to send it two day shipping... What I got is, I am sorry there is nothing we can do it is not our fault and your shimpent may arrive within the next 5-7 business days. I need to find a new contact service...

The contacts are overly thin in comparison to their competition, Aveo, Waldo. So with my having them be so thin it causes my eyes to dry out faster than normal, so that then causes me not to be able to wear them all day.

The quality is okay, there always seems to be some kind of floating particles in the solution, weird but not harmful as far as I can tell.

Overpriced for what you get for sure. I ended up getting better quality and way better price at Costco.

You sign up for a trial then you realize then don't make the base curve according to your prescription because they're limited so cannot wear the contact lens. You look for option to cancel but because they desperately needed money you have to call them. On top of that they don't refund. DONT try them.

I love the clear vision I get with these contacts. I find these packages arrive far too frequently. I don't think I used this many pairs with my old provider, and I have 8(!) unopened boxes piling up on my bathroom counter. PS: I do love the price

They made me take an eye exam three different times because they wouldn't except the exam I gave them. Then the doctor chose to not help me. I was told Hubble wasn't the right choice for me. When I reviews the eye exam their doctor had written it backwards. Save your time go with a competitor.

I signed up to a 'FREE TRIAL', obviously they charged the £1 delivery which is fine. I have not received a single form of communication from them since. I haven't received the 'free trial' product.
They have now charged me £30?! For What?
I can't access any online account because they haven't sent me any emails to confirm my account. I've tried their online chat, but just get told I'll get email replies. I Doubt that will happen since I haven't received any emails from them so far.
SCAM COMPANY, BEST TO AVOID.

I recently ordered contacts through Hubble Contacts online. The first box was at a discounted price yo try them out yo see if it's a good fit for the consumer. I tried them for a week, and decided to cancel. They had already sent a full shipment which was on the way in the mail. I called yo speak with a representative and was told to return the unopened box for a refund which had already been charged to my account. After returning the unopened box of contacts, I have yet to receive my refund. I have spoken to a representative 3 times with 4 emails exchanged. I am very dissatisfied with their Customer Service and lack for Consumers! I will NEVER do Business with them again...!

The lenses provided are the most uncomfortable I have ever experienced. This is because they are me a from an out dated material, that will not let enough oxygen to your eye. There is not enough time for the trial before they take money for the first subscription. So you are stuck waiting ages for lenses you don't want to arrive. The customer service is awful, they can't be bothered, shout at you, hang up (repeatedly), it will take over 2 hours for them to send a label for return. Of courae i still have to wait for the lenses to comee before i can return them. Then the time to process the refund. I had to order from another provider so have paid twice for lenses this month. I would recommend waldo or lenstore instead. You will probably save money and less chance of something nasty happening to your eyes.
I should have done more research before signing up. Don't make my mistake. Avoid Hubble at all costs

HIGHLY UNSATISFIED CUSTOMER. I canceled my subscription weeks ago and today I am charged twice and I am being told they wont refund it. And I am told they have 2 separate subscriptions for me since I have one back in 2019 (which was canceled on early 2020 and I was my charged and did not receive any contacts for over 6 months) but now the customer service rep tells me I'm being charged for BOTH subscriptions at once they the 2019 subscription was never canceled. Complete BULLS#*T

I had only just recieved the trial boxes before I was charged for the first months subscription and hadn't had the chance to try them yet. If I had, I definitely would have canceled before because they are horrible contacts. I've worn contacts most of my adult life and have literally never had an issue with dry eyes, but these contacts make my eyes dry and itchy and I can't wear them longer than an hour or two before it becomes intolerable, my eyes get all red and watery and I start getting a headache. Never expected this problem. And on top of that, they refuse any refunds in the US, even completely unopened boxes and even if their contacts cause you physical harm.