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HouseofCB has a rating of 2.0 stars from 320 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HouseofCB most frequently mention customer service, trading standards, and credit card problems. HouseofCB ranks 2314th among Women's Clothing sites.
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I live in Australia and have bought two dresses from house of cb one last year and one 5 days ago for my formal… both dresses arrived in 4 days! It's super fast shipping, great packaging and my two satin dresses have the best feeling on my skin. Whenever I have contacted houseofcb via Instagram/email they have replied quickly. Thank you! Couple of lose threads where the zipper is which is an easy fix, everything else is perfect.
I went to their store at Oxford Street and had the worst experience of my life. The staff are extremely rude and unkind. Not to mention that they say the store closes at 9 PM but in fact they shut down the rehearsal areas by 8:30 leaving you empty handed. The dresses seem to have some quality but what a shame that they have terrible service. They also don't seem to offer products for anyone with a big bust.
I mailed back a dress I bought due to it being too big, wanting to exchange it for a smaller size. I didn't hear back for two weeks until I e-mailed them asking about the status of my return. Then, they deigned to inform me that my dress was out of stock. To be honest, it felt like they wanted to pocket my money and not say anything. But since I had bought an item on sale, I could only get store credit for my refund. So I put the store credit towards the Tatiana dress instead. I received it - the seams were crooked and the material felt like garbage. Not wanting to go through the hassle, and already feeling sketchy vibes from the company, I decided to suck it up. At least the dress looked flattering. I wore it TWICE. The second time, the zipper split open. This dress wasn't even too tight on me, it was just made with the cheapest materials possible. For 225$, I got to attend a wedding shower with half my body exposed because they couldn't bother to use a decent zipper. I ended up having to cut myself out of the dress with scissors because the slider was stuck at the top, despite none of the zipper being zipped anymore. Thanks House of CB!
The dress I ordered was beautiful in cut, the fabric was nice and it was true to size, unfortunately for $225, I expect my dress to not be see through. The dress is composed of only two layers of chiffon, with no lining as is customary with this fabric. Underwear is completely visible, I now have to purchase new undergarments for the wedding I ordered it for in hopes to minimize noticeability, as I do not have time to return it. I would have been happy to pay this price for such a beautiful dress, but this is a large error in dress making and selling. If an item is transparent, houseofcb should be responsible enough to let consumers know at the price point it is at.
I'm 4ft 11 in and their corsets suck. I'm also a 32A and my waist is 27. Very size uninclusive for petite women with no chest. It's also hard to find a tailor willing to alter it cuz the boning is attached to the fabric of the top. It's better getting a corset somewhere else than here. It'll just be a waste of your money.
Please do not buy shoes from house of CB
They are cheap crap that they buy in China that the wrap all up in a fancy box to try to make them look good
Not only that when you don't want the goods the take £6.00 for the free delivery charge out of your refund
Plus it cost me £8.50 to send them back so I am almost £15 out of pocket.
This place doesn't cater to busty women, at all. I used to be able to wear small/medium dresses here easily, and am a small or medium at all other retailers. I'm not sure what has changed w HOCB, but my last 2 purchases are unwearable, even after exchanging to a large, because the bust of both items doesn't cover my 34dd breasts. I've had to get 1 item tailored just so my breasts don't fall out. I'm honestly over it. Forget this place, they only cater to very petite women, the returns are a huge pain (only 14 days to return, plus you have to pay for shipping!) I will buy from Oh Polly instead.
The first and will be the only time I order from them. I have to say their website looks great and the models are gorgeous but my experience was not. I ordered a coral chiffon robe and paid with my credit card. The address they were supposed to send it to is to my home address in Germany and my billing address is in Indonesia. So instead of sending it to my actual residence in germany, they sent it to Indonesia (why? Can't you house of CB staff read?!). That was when hell started. It took 2 months to finally arrive in my home in Jakarta, I had to pay tax and finally unpacked it when I came there for holidays. To my surprise, it didn't fit right and the material was really cheap feeling and looking. I was so disappointed. I spent over 70 Euro for what? For some cheap feeling and looking not even 2 Metre of chiffon fabric I can just get at the market for 10 euro? No thanks. They have 59 euro sales going on right now on their website, and I do suggest for you all to not be swayed into spending your money there. It's just not worth it! You won't be able to return your items (as it's stated on their web). I ended up not wearing the item, not even once. It was too late for me to do anything. No refund. Nada. Now I don't even know where that thing is and tbh, I don't really care. I'll be shopping elsewhere.
Tip for consumers:
Shop somewhere else if you don't want hassles.
Anonymous A.
I see your reviews and I can understand why the ratings are low because I've ordered before and I have to say, I like ordering from eBay "House of CB USA" I have a great experience but I also did online store purchase and tried to do an exchange, this took place about a month ago. I have never had such a bad experience by a person who did nothing but yell, and dare to tell me that's too bad we can't do anything, she was so unprofessional and very loud that I stopped ordering directly from the online store. I do order from EBay, the items may have faults but because of the great customer service I keep coming back for more orders. Customer service and professionalism is very important whether I could get the exchange or not I would have understood, but this questions how or what type of people House of CB USA is hiring
I ordered the 'Sameh' dress for my gradball. It was a lovely dress but cost £129 and the wrap over front was so high that it showed my knickers and the zip was much too thick for the dress and bulged out. I had to stitch the front and the zip in order to fix it.
I emailed house of CB about these issues and never got a reply.
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