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HouseKeep has a rating of 2.59 stars from 57 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HouseKeep most frequently mention customer service problems. HouseKeep ranks 107th among Cleaning Service sites.
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As an overall service I'd recommend them - of course they're exposed to their cleaners (who are ultimately cleaners and hence not historically reliable) performing well, but generally I've had 90% good experiences, and they address it adequately if not. The only issue I have is that they constantly try to leave early, so you have to ask them to stay for the full allotted time (as they'll charge you for it). But overall definitely not a scam and relatively decent service most of the time, as far as cleaning companies go I'd recommend them.
I am company in Las Vegas, NV trying to hire cleaners. I paid for 3 months a head and they cancel my account less than a month in because i was recruiting too often. I ask for a refund and i have not heard from them at all. I would not recommend anyone going here to recruit because they will take your money and cancel your account.
Love coming home to a sparkling house. Our housekeeper has become a part of the family and we look forward to her visits every week. Very impressed with Housekeep's customer service as well which provides quick and helpful solutions.
The online account is quick and easy to use and every cleaner has left my flat spotless. Definitely recommend!
Super experience over a few years when some terrific cleaners. Id highly recommend Housekeep to customers and cleaners.
Great cleaners and responsive customer service. Would highly recommend if you're looking for a cleaner in London.
I have had only a good experience with Housekeep and their cleaners since I set up my account. Anamaria comes every week and she does a fab job. Even when she went on holiday, I could pick a different cleaner who helped me get my home ready for guests.
Thank you!
Tip for consumers:
You can add notes for your cleaner on your account which they will get before they come. You can also miss a week or change the day if you need to in your account, no need to ask Housekeep to do it for you.
Been using Housekeep for almost a year now. Our cleaner is personable, reliable and very capable! Whenever she's away we can secure a cover cleaner thru the account too which is pretty helpful!
Tip for consumers:
Go for it - easy booking, good communication
I have a regular cleaner every two weeks and they are great! I have recommended Housekeep to many of my friends because it is so easy to book. When our cleaner went on holiday for a couple of weeks at Christmas Housekeep arranged a cover cleaner for us so that I still had a clean as usual.
We've really been able to take so much time back from cleaning by using Housekeep. The cleaners we've had thus far have been punctual and done a great job! Have recommended to friends!
Having a regular cleaner has really made my life easier, she always does a great job and leaves my home wonderfully clean! The Housekeep website is really easy to use, and the staff are extremely helpful. 10/10!
I can book in cleans at my convenience and the service is 5 stars. The customer support team are very helpful as well.
I have used Housekeep on numerous occasions and have always had a great clean. The housekeepers are fantastic and also excellent customer service
What a service! Simple to use and manage your cleans, and my cleaner is brilliant! Love coming home after she has been - so clean and tidy!
The housekeeper was experienced and friendly (Housekeep actually meet all of the housekeepres in person too, which is great).
The online booking system makes it really simple to book cleans, reschedule with the same houeskeeper and also leave instructions.
Love Housekeep. Really easy to book online and all the cleaners I have booked with have been amazing
Easy to use and friendly, professional cleaners. Great customer service team always available and willing to help.
Having used Housekeep now for a couple of years, I couldn't recommend the company any more. The customer service is excellent, and I love the cleaners I have had. Housekeep makes having a clean, tidy house very easy, all of the click of a button!
Have been using Housekeep for a couple of years and am really happy with the service. I like the ease of paying online, and that I can login to make special requests. My flat is always immaculately clean, and shirts are ironed - five stars!
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