• The Honest Company

Overview

The Honest Company has a rating of 2.7 stars from 116 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Honest Company most frequently mention customer service problems. The Honest Company ranks 294th among Baby sites.

  • Service
    13
  • Value
    10
  • Shipping
    10
  • Returns
    6
  • Quality
    9
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
6
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Again they have a tricky website and customer service is not helpful at all.
How would you rate The Honest Company?
Top Positive Review

“Great product and all natural”

Krysi B.
1/28/22

Just after I bought this last year I was hospitalised with a serious lung infection. The medications were truly awful but necessary. I had the conditioning detangler brought in and used it on my hair to maintain my hair condition, so at least I could spray in bed and just brush through. I survived, just……. And have have just finished my spray and ordered another today. I recommend it to anyone with more to worry about but their hair like but still…… thank you!

Top Critical Review

“Worst customer service”

Nikki A.
11/30/23

I love their baby clothes, but this company is horrible to deal with. Customer service is non-existent. They constantly have supply issues. They never communicate these issues and basically just do not ship orders they can't fill. I would say do better, but seriously doubt that they can. After weeks of emails and calls I finally got a response.

Reviews (116)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (28)
Thumbnail of user krysib
1 review
0 helpful votes
January 28th, 2022

Just after I bought this last year I was hospitalised with a serious lung infection. The medications were truly awful but necessary. I had the conditioning detangler brought in and used it on my hair to maintain my hair condition, so at least I could spray in bed and just brush through. I survived, just……. And have have just finished my spray and ordered another today. I recommend it to anyone with more to worry about but their hair like but still…… thank you!

Tip for consumers:
So easy to use and does not leave any greasy residue. It dries beautifully.

Products used:
Honest Conditioning Detangler

Service
Value
Shipping
Quality
Thumbnail of user rayj158
3 reviews
1 helpful vote
September 27th, 2021

I've ordered various products from The Honest Company. The products are really awesome and the packaging is well done. I will definitely get some more foaming bubble bath, it smells cool.

Products used:
Foaming bubble bath

Service
Value
Shipping
Returns
Quality
Thumbnail of user brigittad1
1 review
1 helpful vote
July 2nd, 2021

I use the orange vanilla body lotion along with the orange vanilla body wash. I love the fact that it is gentle for my sensitive skin and paraban free. Six months ago I had open heart surgery, and it worked wonderfully! I have used honest baby wash and lotion for years, I even have my sisters using it. This baby lotion and baby wash, I highly recommend for older women. It has a beautiful light scent and feels wonderful on your skin! Thank you Jessica for making an amazing product, you need to promote these to older women, or people who are going through surgeries and need a gentle product! I just love it!

Thumbnail of user jeevang4
1 review
11 helpful votes
April 1st, 2020

I placed my first order with is company for diapers. The diapers are good. While before we used another brand of diapers where it has various problems like get rash, pain etc. But this diapers is amazing and having a great quality in compare with other diapers.

Thumbnail of user abbyb62
1 review
1 helpful vote
October 26th, 2019

The diapers are amazing. I'm an RN and am crazy about good skin integrity. We put one on my baby prior to bedtime along with some diaper cream and do not change her the entire night. It holds a full night's worth of urine and my baby's skin is flawless. I will continue to buy this product.

Thumbnail of user breed8
5 reviews
15 helpful votes
August 22nd, 2016

My best friend just had a baby and uses this website frequently. I also use it for my nephews and nieces when I want to shop for them. Great company with excellent customer service, and site excess. Easy to maneuver around the website as well as I found their products to be so trust worthy. NEW MOMS! Use honest products, they will honestly save your life.

Thumbnail of user marianal8
1 review
2 helpful votes
February 23rd, 2018

I've been using Honest Diapers for the past 5 months and I love them. Now I'm going to try their cleaning products.

Thumbnail of user mb166
2 reviews
5 helpful votes
June 27th, 2016

I use the cleaning products and dryer sheets in my house. It feels good knowing I'm not filling my house full of chemicals. They smell good too! I recently tried the new make up and really like it too. I haven't worn anything more than eye liner & mascara in years but thought I would give it a try. I really liked it! I haven't found a product made by The Honest Co that I didn't like. They are more expensive than products made full of chemicals but I don't mind paying extra. You get what you pay for.

Thumbnail of user pipoym
23 reviews
70 helpful votes
February 10th, 2017

Love the products! It has everything I need. It is a one click away, so convenient to use and so affordable. I love the fact that we i have found this site.

Thumbnail of user jeckb
3 reviews
1 helpful vote
November 24th, 2017

Love the products! I started using the Honest company with my first daughter four years ago and loved the products.

Thumbnail of user ew629
1 review
1 helpful vote
November 15th, 2016

Purchasing an Honest Company gift certificate is a great idea for an expecting mother. The Honest Co. Offers a wide array of natural products. Been very satisfied and so was the expecting mother. I will be purchasing more Honest Company Gift cards.

Thumbnail of user philliph27
14 reviews
9 helpful votes
October 1st, 2015

Thank you Jessica Alba

Service
Value
Quality
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About the business

Follow us: Instagram.com/Honest Twitter.com/Honest Snapchat.com/Add/HonestCo Pinterest.com/HonestCompany Linkedin.com/company/the-honest-company YouTube.com/user/HonestCompany

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