Homeaglow

I recently hired Homeaglow for a cleaning service, enticed by their advertised offer of 3 hours for $19. However, my experience quickly turned sour.

Not only were we charged an additional $190 in fees, but the cleaner only spent 2 hours on the job. Instead of diligently working, she seemed more engrossed in her phone and music. Despite our explicit requests, none of the agreed-upon tasks were completed.

This deceptive pricing and lackluster service have left me thoroughly dissatisfied. I caution others to carefully consider their options before choosing Homeaglow for any cleaning needs.

The cleaning lady is good and nice. But Homeglow company has hidden fees that was not clear at the beginning. Also, the company doesn't care and they are not responsible. My case, the co. Gave a wrong address to the cleaning lady, lead to my appt was canceled because the lady was an hour far away. They did not let me know promptly that they canceled my appointment, they let me waited... I cancel subscription because they didn't give the good customer service and unclear fee. And THE THING THAT THEY WANNA CHARGE ME $223 FOR THE UNSUBSCRIBE FEE!?
The very first time they gave me 5 hours cleaning service and charged me $53 and $49. (I had no idea what $49 for because they didn't let me know at the beginning.)
All together they wanna charge me $325 for 5 hours. Wow! $65/hour! How do you think

This has been an unbelievable, airtight scam.

The website offers discounts with the foreverclean membership. They say we will have to pay the full price of the cleaning if we cancel the membership, which appears to be $150.

When trying to cancel, we are charged $230, fees which the company claims to have told us about at the time of purchase.

I placed a dispute with my credit card company for the $230 that I had to pay to get out from under the forever clean program. My dispute was denied, despite providing many screenshots of the website and "the fine print" explicitly mentioned on the website before purchase. The company uses screenshots from some other source—not where I signed up—which imply that I knew exactly what I was signing up for. No amount of evidence provided could strengthen my case with the credit company after Homeaglow's documentation.

What's more, when I placed my dispute, homeaglow immediately sent an email claiming that my money was refunded. This, I later found out from my credit card company, was not true.

When we sign up we apparently sign away our right to a class action lawsuit, though that's exactly what this situation needs. It's an enraging, elaborate scam. I feel so powerless.

Help yourself. Do not use this service

This site will at first seem like a great deal, and then it will go to Not A Bad Thing, then it will feel like a scam more and more.

The misleading information given to the clients is"professional cleaners with their own equipment and supplies," "can focus on areas of your concern (making it a deep clean at a basic clean price,) and placed absurd demands on independent contractors while taking $5 an hour from them for marketing fee, charging them to get paid fast, and suspending and charging a reinstatement charge for every little complaint a client will have.
They grossly underestimate the amount of time it takes for a person, by themselves, to do a first-time clean.
Giving a lot of bad first experiences to clients.
And the one person cleaning doesn't make enough to bring a second person. At 19 an hour minus 5 and hour, it's almost not worth going to a property for less than 6 hours of cleaning.

The people you hire on this platform to clean your house are independent contractors, and marketing is expensive, and finding people to clean for is difficult without a website like this.

Saw their constant ads on TV and decided to try them because I'm in a wheelchair and it's hard to clean my apartment by myself.

For the kitchen, I said, "All I want done is the sink, microwave and floor cleaned."

She spent 2 hours washing my dishes, that were already clean, and never touched my dirty microwave.

Didn't touch the inside of my fridge (even though she reached inside and grabbed a pop so she had to see it needed some wiping. Their website mentions wiping down the inside of the fridge).

Didn't have to vacuum because I did that before she came over here. Didn't have to clean my stove as I got a brand new one just that morning. Didn't have to spend time dusting anything in the bedroom or living room as I told her not to worry about it.

What I'm most upset about, though, is I told her my main priority was my bathroom as it's next to impossible for me to clean from my wheelchair. The bathtub walls still had some soap scum on them and the soap holder attached to the wall wasn't even touched and had gunk all over it.

The one thing I can do myself is my dishes. I did not pay someone to come over and do that. I paid for someone to come over and clean the stuff that I can't, especially my bathroom and microwave, yet she spent a ton of time cleaning my already clean dishes instead when I told her not to worry about them.

I even tipped her $20 when she left before checking if she actually did what I asked because I just assumed she did.

To make this 10,000 times worse, when I left my review on Google, I noticed lots of people report about getting scammed. Guess I should have read those first. Lots of people said they were automatically signed up for a membership and if they tried to cancel it, got hit with a $200 fee.

They charged my card another $49 the day after my "cleaning."

I want to know how/why the owner of this place isn't in jail and the company isn't shut down...especially since they are doing this all over the country.

I reached out to the company 10 times about this but never got a reply.

Scam! Report to the BBB! Deceptive pricing! Do not believe the commercials! Nothing is real. If you purchase a cleaning from them they lock you into a 6 month membership and charge an early termination fee, if you cancel before the time is up. They won't tell you the amount of the fee. I was swayed because their price for a 6 hour cleaning seemed like a deal but i was wrong. The cleaner did a horrible job and didn't clean the floors or dust properly. I immediately let the company know and they told me I should give the cleaner a negative review and request a partial refund from her. Before I left the review, I was called by the cleaner and given a sob story. She said she did the best she could and the company told her to call me. Of course I felt bad so i didn't leave her a negative review because i didn't want to destroy her livelihood. The company blocked that cleaner from accepting any future cleaning jobs from me but little did i know, no other cleaners were available in my area and i was unable to continue using the service. I contacted the company and they did little to help but they continued to charge me monthly. I canceled the membership and they charged me an almost $300 early termination fee. I disputed the fee with my credit card company. The company then sent me an email saying they wanted me to be happy and would refund the termination fee but then they refused to actually do it. This is a scam. They charge you for a service they may be unable to provide and then charge you if you cancel. They are just stealing money and if you get service it's likely you'll get a subpar cleaning plus the price isn't real because cleaners get to set their own hourly price. Don't use this service!

Not really clean. I'm not sure if he knew how to clean or if he just really didn't care. I would think that every cleaning agent would be trained on how to clean, not thinking that they knew how to clean when they began working with this company. Do not send me someone who does not know how to clean or that I have to tell how to clean. I want a professional to come to my home, not someone I have to tell how to clean a bathroom.

This cleaning service demonstrated exceptional attention to detail. They made certain that every nook and cranny was treated, leaving no detail neglected. As a result, my home is now sparkling clean and looks beautiful. The staff displayed exceptional thoroughness and attention to their work, far exceeding my expectations in every aspect. I am quite pleased with the service done and the visible improvement in the cleanliness of my home. Without hesitation, I would recommend this service to anyone in need of a thorough and complete cleaning. Their dedication to perfection is reflected in the outstanding achievements they achieve.

They're scamming users, i read some user reviews here - https://legitdiv.com/is-homeaglow-com-legit/