HockeyMonkey

I NEVER review companies or products, this circumstance was just that... bad!

Delivery was FAST - as always
Part of a $350 order - everything arrived fine

Monkey Customer Service was easy to reach, yet, gets low marks.
The product was the wrong size / the size chart was wrong... no "close" about it - this is a MATERIAL mistake and error in advertising the product.
Monkey Sports would not exchange, or return. More important, Monkey service did not call back as promised. And Monkey sports would not take the issue to Bauer Service for remediation. So, the customer is at a complete loss.
And that is fine. I am not trying to "fix" Monkey sports, or, make them better, I would advise others of this defect in service and poor customer experience - to consider all options when making purchase decisions. Clearly, HM is not interested in doing much more then collecting $s' and Marketing. Would love to know why they protect internal supply chain from customer feedback - I would fault Monkey management for not being engaged or empowered to improve the customer experience.

In fact, the size chart is WRONG - given, this is a BAUER size chart, and HM would think they are exonerated based on publishing a supplier guideline on fit; yet, that is not good enough.

My kid is a very lean, just turned 8yrs old- at 49" tall, and a 23" waist. Small for his age. I ordered a small [7-8yr old] / 23.5-24.5" waist for my son.
The next size up is 10-12 medium@ 24.5-25.5" waist and a "TEEN" cup!
OK, well, the small is so tight to his waist - its not workable. Strings fully un-tied, you can't get a finger width between. Either its a manufacturing defect, misrepresentation, or, otherwise -

Bottom line, Monkey will not take it back in exchange [with full tags on], they are not willing to take it up with Bauer to evaluate the size guideline. So, buyer be ware - Misrepresentation exists in the guide of this product, it needs to be resolved, I am out $50. And Monkey did not step in to provide any assistance.

Suggest going to a local sore, or, buy from several on-line retailers that allow full returns for all items purchased, and are more willing to utilize supply chain to assist with positive customer experiences.

UPDATE:

HM did reach out... 2 wks after the circumstance, and offered to return the item.
It is not clear if HM is monitoring social media, etc... or, if this was a VERY delayed QA type response to the conversations with customer service. In any case, it is worth noting that HM did refund the total amount of the item purchased. Just the same, it was a poor customer experience.

Terrible customer service. I would not order anything more than tape from them.

Do not believe any promises HockeyMonkey makes unless you get them in writing. I bought several items to evaluate in my living room, with the express verbal promise that all would be returnable for refund. It's my fault for not noticing the 15% restocking fee, but they misrepresented some items' returnability. After I received my order, their Customer Service supervisor reversed her service rep's repeated prior assurance that a clearance item they substituted for my most expensive ordered item was returnable expressly because it was a substitution. My detailed notes on the time and content of that assurance phone call failed to persuade the supervisor to honor the rep's promise. I'm through with HockeyMonkey other than filing a charge dispute through VISA. The amount is not worth small claims court even though it ended up effectively tripling the cost of the items I kept. (The fact that Amazon does not use HockeyMonkey as a source should have been a red flag.)

And, of course, the e-mail spam has started within hours.

Bad Monkey. BAD Monkey!