1 review for HMS National is not recommended
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Virginia
15 reviews
12 helpful votes

What's Not Covered.
July 25, 2018

The only reason I had mines is simple because it was part of my new home purchase.

Now here are a few reasons (s). $100.00 deductible and this may be a good thing to reduce petty service calls. However. Long wait to reach support, poor service contractors.
Contractor call, not knowing your schedule, and tell you we will be there in 24 hours.

If you are not there, they can submit a ticket that they are unable to reach the customer. Maybe someone is getting off the book commission based on unresolved work.

I believe only looking to see how much they can get out of you despite having this what is not covered Home Warranty

When my dishwasher stopped working, they sent one of their favorites in which I again I believe may be part of a bonus package to do the minimum as possible to save the company money.

He ordered a part after claimed that he diagnosed the problem and told me that the part he ordered and would arrive in 4-5 weeks.

I called back and the company said it arrived in 3 days. He did not like it, and came back and installed the part, and left and the problem continued.

Called back within an hour after he left to say, still having issues, HMS told me that they are waiting on his report.

(Two) 2 weeks later, his report had not arrived, and HMS gave the impression as if they are unable to reach this service company they selected initially.

So, this amount to, let's see how long it can wait then say it must be a new issue:
I thought this was a report to Congress or an investigative for prosecution for the amount of time it has taken.

HMS again found a different service contractor and told me that if this person finds another problem on the same dishwasher within few weeks, it is another $100.00 deductible.

The same dishwasher was diagnosed by the HMS contractor in less than a month.

Again, the heat elements are covered, but since the door not staying up on its own, that is not covered.

Who would buy home insurance that covers the content of the house, but not the door?

Who would buy home insurance that covers the content of the house, but not the door?

Again, this is my review on a list of what is not covered in these Home Warranty that one has to be an Attorney to understand any given policy

They've been around, so; if it works for you, keep it... And as I was told, you have a good plan and if your AC breaks, you will be fine. (Sad)

Update: OK!

We are now 6 months in, 4-5 contractors, and each one claimed that the other was wrong.
I received a check after the last one came out and told me that he will order the correct pat. Nevertheless, he filed a claim and stated that I wanted to settle the claim, and that was incorrect.

I was only made aware after a check arrived at my house for $159.00. I called and asked where to mail the check back. Now we are on to months 7,6 supervisors and several other representatives.

The new claim was checked voided because no records of me asking to close the account.

As I have been saying to HMS that it was not about the money, but principle.

The control board was fixed; this guy arrived with an attitude: I told him whatever is not covered, just fix it and give me a bill because I like my dishwasher, he said I will find you a small spring for the door, but he never called back.

I am still having the same issues, the warranty expired.

Moving on, and they have the nerve to ask me to renew.

Again: Rather than selling false hope if a product reached its product cycle, why cover it in a plan to have fine print to eliminate when a claim is filed.

This is my review of a list of what is not covered with the Home Warranty.

I just wasted 10-12 minutes out of my life to post this, but maybe it can save you a fee understand HMS given policy

They've been around, so; if it works for you, keep it... And as I was told, you have a good plan and if your AC breaks, you will be fine. (Sad)
I would say, put away $50.00 a month, and if anything breaks, fix it on your own.

Date of experience: July 25, 2018
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