D M.

Selling a house can be stressful, but this is not the time to question your agent's loyalty.

Link: https://www.bhgre.com/

Even though this feedback is not one of those disappointments because the house sat on the market for an additional 90 days, and they promised they would sell it quickly.
Yes, things are unpredictable, in an ever-changing housing market, plus each buyer has his or her own preferences, price point, affordability, and macro and micro issues beyond an agent's control. Therefore, no one can fully blame an agent or a company for the additional cost of keeping a house on a market and in my case an extra 12-15K in mortgage payments.
What has transpired from this overall process, it seems, a hidden dishonest business practice, is where it becomes problematic:

This may not be the agent's initial intent, or maybe she was following a script, but regardless, it is wrong and should be highlighted to let others know to be careful.

They are simply unethical, and nothing more than a company looking for ways to increase their revenue at any cost at the seller's expense.

I had no reason to believe other than Better Homes stoned wall my house and ignored other potential buyers who had an interest.

I am not an expert in the real estate business, and when I put my trust in the one who says they are, and even when both sides may have a disagreement from the price point, what needs to be enhanced, any of the backdoor deals and work that goes into a listing, is their business, but I also recognize when poor service and dishonesty must be addressed.

Unfortunately, this company wanted me to give away my house to meet the buyer's financial requirements, and come up with several tactics where you had to ask on multiple occasions whose side they were on.

When I refused and suggested that it be rented since there was no movement on the property going on for 4 months, they had one person in mind, but I should only do a short-term lease, and agree to a contract to continue using the company and the Agent.

This would amount to if the market crashes in 6 months, or let the contract end in the spring, they will be at a price point to purchase.

I also had a rental property listed at the same time, and I will provide later the final analysis. Almost every other house in the area sold within a month.

I am being subjective here. Mine looks better and had more appeal and 11 K prior invested to upgrade.

I again believe she or they had someone else in mind and were hoping I would fold because she knew I had two other mortgages and because I refused to lower the price significantly. Her interest diminished, and she let the house sit there.

The claim of massive marketing was simply a script.

If I had let them, they would have come up with incorrect repair bills that would have significantly reduced my equity.

Finally, I had enough and requested that the contract be terminated; she then had an offer within 5 hours.

Because of a previous relationship, I decided that since the potential buyer expressed interest in the listing, it would be fair for her to close this transaction, but even this was a mistake.

We had gone through the house before signing the contract, asked that she conduct a full assessment before listing to make sure, and she told us that the house was in excellent condition, and they had identified no repairs.

As the nightmare continues, an inspection was ordered, and they broke a window latch during the inspection.
No one took responsibility for the damage to the house. I asked to do the repair to reduce any potential unnecessary cost, and that was ignored repeatedly.
They sent someone they found maybe from the street and claimed to be professional contractors who used nails to seal a loose window shut, rendering it inoperable.

I could not let that happen to the new owners; it was a $10.00 latch replacement that I was told could cost more than $500.00.

When I questioned the repair, the Agent sent them back to remove the nails while leaving the window open and exposed.

Before I put the house on the market, I spent over $10,000 getting it ready.

They claimed to have sent cleaners, and weekly lawn service, but I had to return and polish the floors, open the windows, and re-cut the lawn.

Again, each small issue found, I asked to use my licensed contractor who has been working on the house for over 4 years, but my request went unanswered

The property would have been damaged if there had been raining or a strong wind.

They ordered a Radon test, and the company report revealed an elevated level that required immediate treatment, costing between $1500.00 and $2500.

I thought it was suspicious. Therefore, I hired another Radon company and conducted another test, and their result met the EPA standard/ low acceptable radon within three days of her report.

They claimed to have discovered termites, which was false, but when I suggested that I pay for another one because I had it checked prior, she discovered expense credit and agreed to pay for the treatment out of pocket.

I sent several messages to the Broker, Thai Hung Nguyen throughout this nightmare, but he never responded, and totally ignored my concerns.

We asked for potential buyers' feedback for over two months and received maybe one despite multiple showings.

I finally filed a complaint to the corporate office, and he responded by downplaying the overall poor service, and the program they told me that they participated in which was the Navy House program that would have offered some cash back.

The listing sign from the house was removed before closing, but the rental that they also listed on my behalf sat there for months, even when they were told to remove it from the other house and discontinue the listing.

Yes, free marketing… However, after I hired another agent, this property was rented in two weeks.

Once they have your trust, again the business model is to drain as much of your equity as possible for unnecessary repairs.

They tried to use scare tactics about speaking with economic advisors, and market analysts, the market will crash, comparing my house to others that were completely different, with lower square footage, in other neighborhoods, as if I was stupid, to lower the selling price.

You must just hand over your investment and shut up.

They may advertise "Better Home Premier," but if you are looking for a better Agent or a company, consider staying away from this company and poor business practices because better," better" ones are out there.

The Agent was unable to even face me for the closing, claiming false tension when she was the only one who communicated with the buyer, suggested price changes, and how much closing cost to offer, and I agreed.

If I did not play an active role in highlighting and confronting the dishonesty, I discovered from both listings, I would be out an additional $3-5 K on top of the almost 30K in fees, which I believe were not worth it.

This shattered my confidence in real estate, and my next house for sale will be "sale-by-owner."

First and foremost, I am not condemning the local store; the staff was fine. Nonetheless, it is puzzling when only good evaluations seem to be permitted, yet your honest opinion is rejected. Therefore, my poor rating applies to the supplier and the item itself rather than the retail outlet itself.
Regardless, I paid almost $200.00, for two (50) pounds of weeds that should have been grass seeds from a DLF 50 lb. Kentucky-31 Tall Fescue Grass Seed.

The statement above was my original review:

TSC response!

"Your review has been moderated
It cannot be published to the website,

Our staff has read your review and values your contribution, even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!…
Show less.

Update: I contacted the company, who indicated that they stand by their products and will work with me to resolve the issue.

I'm glad they're working on resolving the problem, but the cost of preparing the soil and sowing the seeds took three days.

Once it has been resolved, I will provide an update.

This is a good platform for both renters and property owners, especially if you are new to the industry, have a modest property, and are attempting to gather information to lease or looking to rent.

They are dubious, in my opinion, and there is a ruse to get you to join.

The leads strategically consider your requirements, then the prospects enter the opposite information in the pre-screen/profile.

Now you can't claim that the system wasn't practical.

In one of my cases, I responded by saying, "Thank you for your interest.
Pets under 30 pounds are considered on a case-by-case basis."

This person's screener pet information indicated that the average weight for this type of pet was 65 pounds.

That is fine; there are no problems with dogs, just not large ones that could damage the floors. The other leaders had a credit score ranging from 350 to 425, but the criteria required good credit.

Yes, it demonstrates that someone was engaged in the platform's marketing.
I understand and would not have completely rejected an applicant based solely on a credit score, even though you cannot rent a moped with that score; it is merely a starting point.

A previous lead, and soon after I advised the person to apply on this one-stop-shop website, another person from the same organization's email domain submitted another lead under a different name.
(Again, same company)...

In a previous listing, this person refused to talk on the phone hoping to get a feeling of what this person was looking for.

Finally, we scheduled to meet at the house, but the schedule kept changing, and this person never showed up.

I later removed the listing from the platform, and the only follow-up was several telephone calls if I was selling the property.

Yes, they must make money because someone had the bright idea, and as previously stated, that helps landlords and renters understand their rights and regulatory requirements regarding rentals.

It should be noted that the membership fee has recently increased from $49.00 to nearly twice that amount.

Again, if and when it works, the suspicion does not cause landlords to pause, this isn't a bad platform but based on the two properties listed, on and off due to questionable leads, I'll put this model in the vacant section for now

I believe that most of these new VOIP companies pretend to need your business if you are a small account, but once they establish that, and you are unwilling to sign a contract for one or two years, they don't even bother to call you back.

One of the reasons Vonage has been successful is that the single-line guy is important. Anyway, they have to make money, but I hope they just tell you that right away. No one would, but they missed out on a huge opportunity because the single line call was merely a test of the service.

A few years ago, when you request service through Homeadvisor, it was more than likely, normally get a quality person directly involved with a project regardless of the size.

Recently it appeared that the people who call you are part of a networking group and they only scheduling -outsourcing to the next bidder or team inline.

I am not even sure if it is Angie's List, or Homeadvisor as it seems like they switch each month.

Although I cannot dictate what type of jobs/budget these contractors/handymen like to work with, I am not sure why HomeAdvisor sent some of these businesses names.

The few Handymen and Contractors who called merely seeking a large-scale project. One told me that they didn't replace townhouse roofs, only single-family over a certain size, and despite sending the specific description/type of work to be performed.

One came out and each step, he conveyed an impression like a used car salesman never held a tool asking for add-ons projects.

Once more, it seems, once you request a project, your email, and telephone consistently have Project Advisors; as to how is it going, did you complete the project, anything I can do to get you started, and did you see what your neighbors getting done.

No, I like my neighbor but would not put that (whatever that is on my house or in my yard.

Oh! I need to ask what the hell is that…. Anyway and not because the other weird guy added it to his house, maybe you should see if it belongs to your yard.

Over the years after several projects, it has been downhill, utilizing them. It seems that Home Advisor is now the owner of these companies or part owners. As a result, it appears they are no longer objective, and they will delay a negative review hold them pending status.

If you cross-reference some of the companies that received 5 stars ratings and conduct any basic internet search, it is not the glowing picture they posted. The bottom line, they have a few selected favorites, and they kept popping up regardless of atrocious service.

They now like a used car sales business. Multiple calls to identify how the project is going. However, how about recommending a quality company or send a Dude between 3-6 miles because trust me, the one 50 miles out will add traveling cost.

A recent example, Driveway Paving: One guy showed up and told me he will find someone he has been working with. He gave me a written contract, but he will call a few of the guys in the area, and advised me to widen based on how his machine can fit.

Another one pops up, and while he was here, someone else called and told me he was coming from the same company. He said this guy was his grandson. Ok! I guess they haven't fully turned over the business.
Regardless, I am just saying this as a guide: "Do your homework, asked questions, and if it feels a bit ods, chances are, it will not turn outright.

Bottom line, please call around, and check all reviews, and request references even from your neighbor's strange project. Besides, write good reviews when you receive good results.

I get it some people will buy items to take home just to try out, and that made it bad for good customer who may have genuine issues with a product.
I have a washing machine that is less than five years old. It started to have problems. I called Maytag company and you must be an Attorney to figure out what is not covered.
What seem to be going on today, many of these appliance companies only offering one-year basic warranty, and knowing that some of these systems have problems and more than likely will die after a year.
In my case, the control board and motor sensor went bad. I cost me $50.00 to get a cheaper licensed service company out because the one that recommended cost over $150.00 that you must pay out of pocket.
Well this person told me that this after 30 years in the business several of these systems have issues. I believe because I do not even own a screw driver.
It would be better to just save yourself the problem, and get a new one. And this is one of the reasons these companies are so big on selling you an extended warranty because longevity is a thing of the past.
Few years ago, most warrant average 3-4 years; and today, you are lucky to get one year on any major purchases.
Most of these parts are not covered.
Only the Drum Bulk head, Inner basket and main drive motor are covered. These parts often are durable; made of very strong materials and not known to fail often, so the 10 years warranty offer, they will win all the time.
Here is the discouragement, (1) you are responsible for paying someone to come out who they have an agreement with that company and will set you back $150.00 just to diagnosed the problem, and this does not cover parts and labor.
My part is $350.00 for the control board and I did not even bother to get the price on the motor sensor. The washing cost $525.00.
Now you are down this amount because they already knew that the limited 10-year warranty will not cover any of these service calls.
Now let's call the company they recommended and only one in an area that has maybe over 300,000 thousand people. Wait and wait, or call a friend or go to the local laundromat.
If your system Control board or motor sensor dies after 12 months you are out of luck.

It seems now that major stores like Home Depot, Best Buy and maybe others have no return policies on most major appliance because of these issues.
It is like they are only renting space in these stores. If you take one home, and it is not working, you are stuck waiting.
No exchange until you call the manufacture. Consumer should become more flexible and get away from brand locality, and go with ones with the best package because they will all fail soon.
After over 15 years, I've switched to another brand..

After over ten years with the company, I decided to upgrade, and add a few additional lines and it went downhill from there. It took over 10 calls to different regions to finally have my correct plan as agreed.
First, it appears that getting the new lines important than my satisfaction.
It seems the Richmond, VA-based office was trying to undercut the package deal created by the international center.
When I called to make sure that the plan agreed to was in place, after I waited for over two weeks from when T-Mobile sent out the incorrect telephone, a manager (Expert) as they claimed came on line and wanted me to accept a plan that I never agreed to, and told me that they were incorrect and that he would have his manager call me after I told him that as long as he wasn't the owner, there is someone over him.
I am still waiting, but credit to the international office that sometimes gives poor reviews for some who may have personal issues with these out of the U.S. calls, the issue was resolved
It is a long story, and you do not need to read my gripe. However, I am still with them, and they are good if you only if you don't have to call them for a few things. As a result, I took off one star for simply poor customer service.

I've been a customer for a while, and other than a few defective items sent, overall, when they have some good deals, it is not bad. However, recently it seems everyone only looking for a sale, and when one has an issue, you have to be an Attorney to resolve a simple return. If you screwed up an order, why the customer has to pay to fix it. Regardless of the amount paid ($2.95), it is simply the principle.

The only reason I had mines is simple because it was part of my new home purchase.

Now here are a few reasons (s). $100.00 deductible and this may be a good thing to reduce petty service calls. However. Long wait to reach support, poor service contractors.
Contractor call, not knowing your schedule, and tell you we will be there in 24 hours.

If you are not there, they can submit a ticket that they are unable to reach the customer. Maybe someone is getting off the book commission based on unresolved work.

I believe only looking to see how much they can get out of you despite having this what is not covered Home Warranty

When my dishwasher stopped working, they sent one of their favorites in which I again I believe may be part of a bonus package to do the minimum as possible to save the company money.

He ordered a part after claimed that he diagnosed the problem and told me that the part he ordered and would arrive in 4-5 weeks.

I called back and the company said it arrived in 3 days. He did not like it, and came back and installed the part, and left and the problem continued.

Called back within an hour after he left to say, still having issues, HMS told me that they are waiting on his report.

(Two) 2 weeks later, his report had not arrived, and HMS gave the impression as if they are unable to reach this service company they selected initially.

So, this amount to, let's see how long it can wait then say it must be a new issue:
I thought this was a report to Congress or an investigative for prosecution for the amount of time it has taken.

HMS again found a different service contractor and told me that if this person finds another problem on the same dishwasher within few weeks, it is another $100.00 deductible.

The same dishwasher was diagnosed by the HMS contractor in less than a month.

Again, the heat elements are covered, but since the door not staying up on its own, that is not covered.

Who would buy home insurance that covers the content of the house, but not the door?

Who would buy home insurance that covers the content of the house, but not the door?

Again, this is my review on a list of what is not covered in these Home Warranty that one has to be an Attorney to understand any given policy

They've been around, so; if it works for you, keep it... And as I was told, you have a good plan and if your AC breaks, you will be fine. (Sad)

Update: OK!

We are now 6 months in, 4-5 contractors, and each one claimed that the other was wrong.
I received a check after the last one came out and told me that he will order the correct pat. Nevertheless, he filed a claim and stated that I wanted to settle the claim, and that was incorrect.

I was only made aware after a check arrived at my house for $159.00. I called and asked where to mail the check back. Now we are on to months 7,6 supervisors and several other representatives.

The new claim was checked voided because no records of me asking to close the account.

As I have been saying to HMS that it was not about the money, but principle.

The control board was fixed; this guy arrived with an attitude: I told him whatever is not covered, just fix it and give me a bill because I like my dishwasher, he said I will find you a small spring for the door, but he never called back.

I am still having the same issues, the warranty expired.

Moving on, and they have the nerve to ask me to renew.

Again: Rather than selling false hope if a product reached its product cycle, why cover it in a plan to have fine print to eliminate when a claim is filed.

This is my review of a list of what is not covered with the Home Warranty.

I just wasted 10-12 minutes out of my life to post this, but maybe it can save you a fee understand HMS given policy

They've been around, so; if it works for you, keep it... And as I was told, you have a good plan and if your AC breaks, you will be fine. (Sad)
I would say, put away $50.00 a month, and if anything breaks, fix it on your own.

First, compared to a few of the other car rental companies out there, you can get a reasonable price when booked in advance like buying an airline ticket.

What is misleading, for example, the "Wildcard Program" rate that they are advertised to put you into a vehicle that you may a bigger vehicle is simply a joke in my experience, and please do not fall for this crap.
I've booked here with Thrifty, and Dollar the same company, and the same outcome. Only the smaller car is always available and may be one for two left at all times to choose from.

What they are not telling you is that you are better off just paying for what you want because your chance of a free-up upgrade is zero.
I was told on more than one occasion, that only compact tends to be available.

Additionally, depending on your travel plans, it would be better to take the return full option. After you drive off you realized that you paid about 50- 60 cents per gallon

Sadly, it seems many car rental rates have gotten so high, especially a few of the well-established ones, you may come out cheaper better buying a used car if you have time, register it when compared to some of these weekly rates.

Also, most of these companies are the same under one umbrella posing as separate companies and when you arrive, you realize that anyone can pretty much check you out. So are you getting a deal by skipping one and or sticking to the locality?

What has changed about 5 years later?...

"Increasingly, they were are worse than flying, because the vehicle is unavailable, with long lines." I gave them only 2 stars and this was four years ago. After a recent booking, I gave it an additional star in 2022.

You still need to exercise caution because the line is still very long.

Again and extended waiting than normal, but processing was much better than Pre-COVID-19. I also contacted reservation to inform them of the new arrival when my flight was delayed, one of the representatives said he had to cancel the reservation and rebook at a much higher price.

This is not my fault, and just the hours, not the day, had to be moved. It updated at the same rate after I requested a manager. I booked into a small car for considerably less, and upon arrival, they told several customers, including me that they would have to wait but could leave now in an upgraded SUV for an additional $50. Thank you, however, I would get one if I wanted one for less than a day in town. Strangely, after a couple of people declined, one became available in 30 minutes.

I understand that COVID-19 has caused several financial problems for many businesses, but if this is a tactic to increase sales, it won't affect someone like me who has been renting intermittently for more than 18 years, and will only book the type of vehicle as needed.

Overall, it wasn't too bad; just make sure to plan carefully and reserve in advance. I will book with them again. Hertz/Dollar -the same company

If you have any issues about Dolphins after watching the shows and if they should be set free, do not go. I must admit, I have my own issues on that, but the name sea world is for a reason, and that said, you will not find an Iguana as the main attractions.
It can take a while to get to the gate, but overall the lines move fast especially if you are driving in. Try to find a hotel in walking distance, and most in the area offer shuttle rides at a set period.
My concerns, is that it cost a lot, and sure, the wonderful employees must be paid, but I guess if you are a local family, struggling to make ends meet, and without a school trip, you can only watch the rides form a distance and imaging and this include the Kennedy Space Center.

Note: Try to stay at a hotel that offer an easy pass to cut a few lines, for a selected number of rides. It is like a VIP, but everyone ends up on the same area because the lines can be very long. So, do not schedule a date, and believe you will be out of there soon.

The store is clean, spacious, and full of good bargains. Please cross-reference with the regular store because sometimes it may be just a few dollars less, and not worth the delays, or poor service that I will address later.

If you live in a nearby commuting area, it is much more convenient to have these open-box items in one location.

The staff was satisfactory but may have been overworked due to a few on the massive floor, but after that, this is where it all falls apart.

Please inspect these open box items carefully and ensure that you can live with a few dents, scratches, and other dings.

Do not go there and argue about how the item appears; they have all had issues (OPEN) like many other things in life today. (Lol)

Most importantly, despite being aware of the risk, some of these open box tickets may have hidden structural damage issues, especially if cracks are covered with tape.

You may notice a small dent at the time of purchase, such as on the refrigerator, but the other internal areas may have deep cracks

Delivery Nightmare:

Unfortunately, there appears to be a slight disconnect between the online and physical outlet availability of items, who suppose to deliver, what warehouse, pick up time, date, or what is on the order.

This is just my feedback, and things do happen:

After a two-week wait, I drove over 60 miles approximately three times to the location where a washer, dryer, and refrigerator were supposed to be delivered and installed, only to be informed on the delivery day that the items were not in the warehouse.

Then the truck broke down, and an item that was chosen is not at the warehouse; in transit, or it needed to be picked up and delivered instead.

Now to the in-person visit because getting to the local store via telephone, is worst than the item arriving at home. It seems they do not accept incoming calls. Is there an APP for reaching what should have been basic customer service?
Hello, I still have a landline.:-)

I've been waiting for two items for four weeks, and two of them are still missing.

Yes, the second manager I spoke with after three trips to the store assured me that they would expedite the second time, but that did not happen.

"We ordered a dolly service, and it will be there tomorrow. Still waiting. Call 1800 BESTBUY. " They, too, are unable to reach the local store and only have the same technique as the customer.

Multiple calls to the 1800 number, spoken with the manager several times, and it will be accelerated once more.

I'm not sure what other excuse they have, but the system has to be purged of the hidden broken item that was returned 7 days ago and was recorded as being in transit before a new timetable can be made.

After the irritated manager reiterated that the item will be delivered without hook-up, this happened. Keep in mind that pickup and delivery ought to have happened concurrently. Today marks day 30.

Rescheduled for another week, and to be told again on delivery day that the item may be in transit, or may have not gotten to the warehouse that is less than 50 miles from the store.

On the tenth call, the disconnect keeps occurring. Is the item still in transit or at the warehouse? Does the order number match?

These things would have already arrived if they were from the Middle East.

The delivery time kept shifting. Maybe this is the reason many customers have not given up online shopping.

Even if these items are priced lower than regular in-store items, have dents that were overlooked, are not captured, are dishonestly from item to be moved from the floor to the customer's home; or simply a lack of coordination between the store, management, or warehouse issues, customers will be turned off.

Finally, things happen that most of us have no control over, and while it takes more time and energy to write a negative review, and as previously stated, I am still a customer, they need to fix the company logistics and ensure that everything from point of sale to delivery and installation is on the same spreadsheet.

Overall, you can have a good time, but if you do not want to pay for what I call an overpriced package, parking fees can add up. Food can be expensive: There's a lot to see and do in the Williamsburg area, and if you're staying at a nearby hotel to get on these rides, you won't be able to walk there. Again, if you intend to do Water Country, make sure you have enough money to cut lines. I'm not sure why everything at these attractions is now, if you can't put in the effort, you must wait.

One of my least favorite things is to waste precious time on negatives things and especially writing a bad review: it is a few minutes you cannot get back.

After I wrote to the company and advised that I will be submitting a review to BBB, to point out my disagreement, I was informed that the $6.95 restocking free will be reversed.

I have also e-mailed the company in advance and tried to make an exchange the same day the incorrect order arrived.

I have also noticed that some of these products listed can be misleading from the wording knowing that it is a 50/50 chance an item will arrive incorrectly.

Here is my case: The first item that they sent was the wrong pair of shoes. I called to exchange initially and was told that the system was down.

Called again, and they did not have the original item as intended, and the price increased with no room for an adjustment internally. As a result, I was given a return label after I sent a link of an additional purchase for the same item a few days after for the same shoe.

After reading several horror stories on what seems to be another way to generate revenue on erroneous return fees, some of which may be justifiable; I voiced my concern that I will not accept any restocking free because this was not my fault:

Although Customer service was ok, they have a script.

The other item: Again, it appears that they advertise an item in the color Green/Black, and have four different colors listed.

When you select one as in my case, black color, and placed it into the shopping cart, checked it out, they sent a Green color then forcing me to believe that I made a mistake.

Sure, some items are listed as Black/Green, Small/Large, but you have an option to select one that fits your style/size:

I am not sure how they receive a favorable rating from BBB when over 50 percent of other reviews are negative: BBB has a unique way of grading these companies.
Some of these fees I understand: I also believe that one should not wear an item on the first date from an online hookup, and if the other person did not like that outfit, it should be returned, or simply send it back beyond the deadline, or order a size you darn know well will not fit your $#*!.

As noted, the return policy is there to weed out some folks bad behavior, and I agree

In any business, rules should be in place, but I am not taking the blame for others' dishonest ways.

Here is one good part, despite frustrations, I received a Black Friday coupon.
Yes! I gave in like a teenager in love or some other addiction to sale items: In the end, another purchase on something I could use.

If it did not work out, I would have taken it to the Goodwill store, and moved on.

The $6.95 may not be important to others, but integrity is what keeps customers coming back.
Next time, on the more expensive items, please stop taking of. 5 cents to give an impression like they are on sale and to make these items no eligible when you run a $30.00 or $40.00 off any purchase above $100.00