• HisRoom

HisRoom

Overview

HisRoom has a rating of 4.1 stars from 769 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HisRoom most frequently mention customer service, high quality, and fast delivery. HisRoom ranks 3rd among Underwear sites.

  • Service
    71
  • Value
    65
  • Shipping
    67
  • Quality
    366

Proactively asks for customer feedback

This company responds to reviews on average within 24 hours

Positive reviews (last 12 months): 62.1%
Positive
41
Neutral
2
Negative
23

Instant Feedback

6,159 reviews

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What reviewers want you to know

Positive highlights

  • Order and product are fine customer service was very good No issues Totally satisfied

Critical highlights

No critical highlights yet

How would you rate HisRoom?
Top Positive Review

“Great”

Dmitry L.
4/24/24

The service at this online boutique is great, one of my shirts was a bit badly printed, which I didn't like. I sent his customer service team an email with photos explaining what had happened and he was quick to respond and offered to reorder my order at no additional charge. The new clothes arrived in just a few days and they look great. They definitely care about the customer and the quality of their products.

Top Critical Review

“Bad service”

Steve G.
3/12/24

Received my order which should have been to sets of underwear. However there was just in package inside. I immediately called but the wait time was insane so I emailed the customer service link. Heard nothing. Repeated this procedure 4 times over 2 weeks until k was credited for half the order. Terrible

Reviews (769)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (89)
Thumbnail of user armandoschoen46
9 reviews
2 helpful votes
April 24th, 2024

The service at this online boutique is great, one of my shirts was a bit badly printed, which I didn't like. I sent his customer service team an email with photos explaining what had happened and he was quick to respond and offered to reorder my order at no additional charge. The new clothes arrived in just a few days and they look great. They definitely care about the customer and the quality of their products.

Thumbnail of user steveg2305
1 review
0 helpful votes
March 12th, 2024
Verified purchase

Received my order which should have been to sets of underwear. However there was just in package inside. I immediately called but the wait time was insane so I emailed the customer service link. Heard nothing. Repeated this procedure 4 times over 2 weeks until k was credited for half the order. Terrible

Thumbnail of user beauhammonsjyzo
4 reviews
0 helpful votes
April 23rd, 2024

I have placed orders for clothes on this website and they have arrived quickly and easily. Customer service is excellent in helping to find solutions. I recommend them to anyone. I loved the sweaters, tight sizes, great material, and cute clothes at a very reasonable price. I will definitely buy again.

Thumbnail of user christinejblock
1 review
0 helpful votes
December 15th, 2023

This company does not appear to be a real company. They charged my card and then I started receiving suspicious emails from them to provide my billing and shipping address in order for my order to be processed. My response bounced, so I tried their contact form on the website, which also bounced. I then DM'd their Instagram and got a canned auto response that their account isn't monitored. I finally realized the order number in the emails I got doesn't even match the confirmation email order number. I eventually called me credit card company to report as fraud. Something strange is going on with this website, beware.

Thumbnail of user tellyleanwwgx
11 reviews
2 helpful votes
April 3rd, 2024

I'm very impressed with how quickly my products came to me and the quality of the clothes.
I would certainly recommend.

Thumbnail of user georgem1970
1 review
0 helpful votes
February 2nd, 2024
Verified purchase

I was extremely pleased with the rapid processing and brilliant pricing of my order of Lucky Brand shirts. Highly recommended HisRoom. Thank you.

Thumbnail of user roberts10029
2 reviews
0 helpful votes
February 7th, 2024
Verified purchase
• Updated review

Order of weeks ago not yet fully fulfilled. No follow-up

Good Selection. Reliable seller.
May 25th, 2022
Verified site experience
• Previous review

Good retailer

Reason I chose this business:

Good experience with HerRoom

Thumbnail of user stephena725
2 reviews
0 helpful votes
June 5th, 2022
Verified purchase

The first one I ordered ended up getting lost somewhere. Then had to wait the appropriate of days to start a new order.

Reason I chose this business:

Only place I found something very similar to what I wanted

Service
Quality
Thumbnail of user philipb506
2 reviews
0 helpful votes
March 13th, 2024
Verified purchase

The socks are not Seattle and cotton. I've had them before I'm very sauce and I didn't pay that much. I want my money back.

Thumbnail of user robertf4039
1 review
0 helpful votes
February 25th, 2024
Verified purchase
• Updated review

Hisroom consistently provides a great online shopping experience. They consistently have the best selection and prices on men's thongs.

Hisroom is great
April 7th, 2020
Verified site experience
• Previous review

Hisroom is awesome! They have a wide variety of men's thongs!

Reason I chose this business:

Past customer

Thumbnail of user markm6187
1 review
0 helpful votes
March 4th, 2024
Verified purchase
• Updated review

I dont know what happened but it took 2 months to get the socks. They did let me know that there was a shipping delay. The product that came was the exact product I ordered and I thank them for that. Its hard to find a place that carries stuff that other stores discontinue and are really the perfect thing. Just glad I got what I needed and again, they communicated the entire time. I did not have to call them or anything.

Nice
November 30th, 2023
Verified site experience
• Previous review

Quick and easy

Reason I chose this business:

You had what I needed in stock. Amazing!

Thumbnail of user starlintecsonsndwp
2 reviews
0 helpful votes
April 30th, 2024

Comfortable fiber, i ordered plenty of underwear and they all good. Package looked a bit rough, glad everything inside were in a good shape, thx

Products used:
underwear

Service
Value
Shipping
Quality
Thumbnail of user josephiney20
1 review
0 helpful votes
April 7th, 2024
Verified purchase

I ordered 3 pairs of mens pajamas and heard nothing for several weeks. When I inquired about the status of the order, was told it was a wrong address. Checked. Address right. Already billed and paid, but according to my husband it was billed to HERroom. He stopped payment.

* HisRoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user dennism2380
1 review
0 helpful votes
February 25th, 2024
Verified purchase

Luckily I was looking for a specific item and His Room not only had a great price but even an extra discount that actually paid most of the shipping cost.

Thumbnail of user miker2308
1 review
0 helpful votes
March 2nd, 2024
Verified purchase

Took months and when I called, suddenly the order was delivered. Won't order anything from them again.

Thumbnail of user mikej2086
1 review
0 helpful votes
April 18th, 2024
Verified purchase

Anything Nike is usually over priced so searched for a sale and found one here. Had never ordered before but it went smoothly and the produce was just as listed and arrived quickly

Thumbnail of user bens1465
1 review
0 helpful votes
April 12th, 2024
Verified purchase

Amazing quality and they look and feel awesome to wear. Turning myself on just cleaning the house wearing them.
Pouch is spot on and I don't have to fold my 🐓 into a pretzel to keep it in there.
Highly recommended. Will be buying again.

Thumbnail of user davidk4911
1 review
0 helpful votes
April 16th, 2024
Verified purchase

I think that says it all. The fact that they also have Zimmerli underwear on sale is a plus for me.

Thumbnail of user rodriqueboeselxtfwu
13 reviews
1 helpful vote
April 22nd, 2024

The clothes are very stylish, a very large selection, very low prices. And in general - this is probably the best online store with clothes from those that I have ever used. Thanks for a great job guys!

Thumbnail of user johns15527
1 review
0 helpful votes
April 22nd, 2024
Verified purchase
• Updated review

Quick turnaround. Great customer service. Competitive pricing. Will be returning to buy more soon. What else is there to say?

User friendly website.
April 4th, 2024
Verified site experience
• Previous review

Great store! I will be returning to buy more.

Thumbnail of user oscarm505
1 review
0 helpful votes
March 8th, 2024
Verified purchase
• Updated review

Fits perfectly, bought a pink one from Andrew Christian, same size, had to have it taken up 2 inches. Glad this one fits great.

Purchase of gift card to get free shipping option
August 12th, 2019
Verified site experience
• Previous review

When you are so close, and do not see anything else you want at the time, and want to take advantage of the free shipping, you should be offered the purchase of a gift card code to use at another time. Something to think about doing. Thanks Oscar

Thumbnail of user philips1097
1 review
0 helpful votes
April 11th, 2024
Verified purchase

The size, fit and color are just right. It is a great buy.

Thumbnail of user deborahm3194
1 review
0 helpful votes
February 24th, 2024
Verified purchase

Great product and great prices but delivery took several months. Company should consider partial shipments if some items will take more than one month to be in stock.

Service
Value
Shipping
Quality
Thumbnail of user davids12054
1 review
0 helpful votes
April 25th, 2024
Verified purchase

Nice products, and quick service. Good variety and selection. Many thanks.

Thumbnail of user robertad200
2 reviews
0 helpful votes
March 1st, 2024
Verified purchase

Quality wear. Great fit and comfort. My husband is very pleased with the purchase.

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From the business

Company Representative

Thumbnail of user hanc7
Randy C.
Typically responds within 24 hours

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