Hilton Hotels & Resorts has a rating of 2.4 stars from 94 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hilton Hotels & Resorts most frequently mention front desk, customer service, and credit card problems. Hilton Hotels & Resorts ranks 370th among Hotels sites.
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I love Hampton inn in Milwaukee off of highway 41 they are the best customer service and all rooms are always clean and neat breakfast is awesome
I made a reservation on hilton.com for the 11th of the month and received a confirmation for the 12th. Customer service stated they would have to charge me $25 to change it. He also explained top of the $25 it was also $22 more for the 11th. The agent then told me if I booked 2 nights I could avoid the fee. I only need the room for one night. Why would I pay for two? I do not know what kind of scam booking is running, but I travel to visit family frequently and I will never stay at this or any other Hilton again.
I recently stayed at a Hilton hotel with my family and we were completely satisfied. The staff provided exceptional service, the rooms were clean and spacious, and the amenities were impressive. The convenient location added to the overall enjoyable experience. Highly recommended.
Booked extra Hilton's to reach Diamond level, and the return...poor. Upgrades, maybe, has to ask for it. Executive levels floors, a key perk, no more in most properties. Free breakfast, nada, a credit on your bill is is about 1/2 of the cost of a normal hotel breakfast. But...I did get a free bottle of water!
Tip for consumers:
Consider Marriott
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I would say they have very professional staff available. Food quality was good. Its not 5th generation hotel but its best at their category.
Hilton Hotels usually have a good reputation. Hilton has lots of different brands with a wide range of pricing and services. Become a Hilton Member to earn points.
Stayed at the Hilton Harbor Island in San Diego recently. Nice clean hotel. I got a real good deal at Hotwire for it. Good service. Only complaint is that parking is $25/night! That's awfully steep for even San Diego, and it is just plain generic open parking.
Pleasure to stay at Hilton. One of the best hotel chains out there. I travel a lot so reliable service is key to my travels.
I may be tainted because we like the Hilton sleep foundations so much we bought one for home. I always feel we got the service and correct amount of catering to when we stay at a Hilton. I have only used them at popular locations and maybe they go overboard at these but couldn't complain if I tried.
I visited both Hilton Mekkah and Hilton garden in Istanbul.
Hilton Mekkah needs to be rebuilt, it's too old to keep its 5* but the service was nice.
I had a wonderful night at the Hilton garden in Istanbul, the 4* are well deserved there.
Hilton longBeach Resort Hurghada Was a little disappointed to find the Fish Restaurant not open but Samesh Gohar turned that around and made us happy with a special meal the little things like this goes a long way. Galal Osman, Ahmed Hamdy and Abanob Toto gave outstanding service throughout my two weeks there I travel the world and am used to good high standards but these guys were genuine we were taken back by these guy's and Hilton are very lucky to have staff as good as these perhaps they could guild and coach other staff to there standard. I have never written a review about staff at a hotel before and felt this couldn't go unrecognized... only down fall was for some reason they never had wine at the pool bars only spirits and couldn't get to the bottom of why, my boyfriend and I only drink wine nothing else and seemed such a fuss to have a glass/ plastic cup wine by the pool but served spirits that is stronger and more expensive than wine!
But that was the only thing
Thank you in particular to the names above they were not your run of the mill bar/pool guy's as compared to the other areas of service was ok but these guy's were simply amazing also Ashrkat Hamada always greeted us with a big smile
I know I'll be in good hands if I'm at a Hilton. It's usually one of the first I look for on business trips and you get free wifi if you join their free loyalty program.
Awesome. Hilton.com is an amazing website when trying to book reservations for any Hilton brand hotel.
Unless something is perfect, immaculate and beyond expectations should it receive 5 stars. Stayed at varrious hiltons threw the years ill admit they were really nice. However, id be expecting a bit more from a 4star hotel where ive stayed at red lion inn's and marriot resorts which were claimed to be only 3 stars but felt far suprior in courtsy services. Ntm, if your in a 4 star hotel there should be something such as wifi. Where one there was a starbucks in the lobby, but it closed at 8pm thus so did the wifi would not work for non-tenets where i had to checkin and pay a night just to manage a business transaction int he past due to my cell not having service outside the Seattle or Houston areas.
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