Headphone-warehouse.co.uk

I thought I'd found a bargain, made the order and then checked out the reviews here. Wrong way around I know! But the headphones arrived in excellent condition a little later than promised. However, I felt duty bound to give an honest review. Their post sale engagement could be better though, with minimal tracking details, ways to contact them post sale and general customer service that you'd expect from one of the bigger players. However, they were cost effective and sent over a good quality product hence the four stars

I ordered a wireless portable speaker as a gift. I paid extra for 1/2 day delivery. That was on 7th July 2022. To date, nothing has arrived. Several days after I placed the order, I was issued tracking details that don't even exist. I've emailed the company, emails bounce back, I call them, no one answers the phone. Royal Mail say contact the company. The Headphone Warehouse company never respond. Today I've been in touch with my back and raised a dispute. All time, effort and stress. Save yourself all of this, just avoid this company and buy else where.

After numerous attempts to contact them, they have not replied. When I get hold of them after an hour on the phone they just say might be lost and we will post next day delivery. They never do and keep repeating that. Terrible customer service. I ordered on the 10th April and still nothing. Tracking number doesn't even work

I ordered some airpods as a little extra birthday gift for my daughter. They did not arrive and it's been well over a week.
They ignore all correspondence and now I've had to take it up with my bank for a refund. If I could leave no stars I would.!

Same issue as everyone else. Not received, emails bounce back, phone number not available. Initial contact made and I was told I would receive a small gift as an apology Would have been nice just to receive what I ordered and paid for, let alone a gift, neither of which turned up! I was lucky to get a refund from my bank when reported as fraud.

I bought a £90 Marshall speaker from this company and they have failed to sent it to me. I keep phoning to get a refund and they either don't answer or tell me they'll send a new one out in the next couple of days…. They never do. STAY AWAY

I don't understand how stupid you can be? Probably a poor person who makes no money and enjoys scamming people…some dirty tramp. I don't understand how a mother could raise such a fool to create this awful awful "business"

I ordered AirPods 5days ago with 48hr Royal Mail tracking but I haven't had any confirmation or even tracking number to see where my parcel is. And also when you call the company they don't even pick up. Sent numerous emails no response. This company is a scam! Do not buy from them! We need to report such companies so someone else doesn't get scammed aswell. Just to let them know I'll make sure it's either I get my AirPods or my money or else! I wish I could give no stars

Bought 'apple airpods' from them and a month later 1 airpod broke, they offer a years warranty and iv emailed them twice and called them and they haven't replied, I took them to a repair shop which told me they were fake to which i didn't believe as they look like a legit website and they were well packaged with all the correct leaflets etc. I then took them to apple who showed me how they were fake, I have still not received a reply from them after almost 6 months.

Not received order, emails bounce back, phone rings then cuts out.
Avoid ordering from this company. Will be going to bank to raise fraud claim and get my money back.

Just to say I will be finding any way to take action and report them to the authroories for being scam artists. Looks like they have the same registered address as https://discount-headphones.co.uk.

I bought these 4 days ago expecting them to be here in 1/2 days still nothing is here. If i payed for the day after or next day i expect that, now i'm seeing that the products are fake? I don't know who to trust anymore!

Been weeks still haven't received my order they won't answer emails and won't give a refund. Proper $#*! don't buy

Had an issue with airpods called them spoke to jake he sorted the problem explained my options to which i was satisfied thank you