HarrisandZei

Lthough my initial experience was friendly and professional, the cracks in this organisation rapidly began to appear.
After ordering (and paid for) two suits in June 2015, the first one delivered but the wrong measurements, which no doubt contributed to it splitting at a wedding I was at. Although they fixed this fixed, I wished to avoid the same problem with the following suit and impressed on the team at Harris and Zei to ensure any additional learnings from restitching Suit 1 were carried over to Suit 2. At the last fitting of suit 2, it still needed a fair bit of work and the waistcoat ordered was entirely absent. Despite the organisation claiming it was sent to me in October, after repeated claims of it will be with me by x date... I still do not have the suit (correct 20th November) The couriers (Hermes -bad for a whole different set of reasons) are hiding behind their t's and c's and claim I must speak to the senders, which is I am afraid futile. The team at Harris and Zei, Amira, and Nahid there have wholly ignored my multiple communications regarding the delivery and this is showing no signs of changing.
In my experience I would heartily recommend that you think twice before parting with your money to this company, they simply do not keep the promises they make, and bury their head in the sand to the point of gross ignorance and contempt for their customer.
After posting this review, Nahid (the proprietor) of Harris and Zei has contacted me by telephone to attempt resolution, on condition that I remove this review. I have explained that I require a refund. After a further two days they have not, written to me stating their intentions. I say again, this company will not commit, keep their promises and they will not have the courage of their convictions to write down how they intend to resolve this, without hiding behind phone calls.
I have NO SUIT and they have all my money. 5 months after ordering.