• GuruAid

2018 CUSTOMER CHOICE AWARD

Overview

GuruAid has a rating of 4.7 stars from 1,354 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GuruAid most frequently mention great job, excellent service, and computer problems. GuruAid ranks 2nd among Tech Support sites.

  • Service
    525
  • Value
    465
  • Shipping
    115
  • Returns
    108
  • Quality
    338
12
See all photos

What reviewers want you to know

Positive highlights

  • I have been very satisfied with Guru Aid, All personnel have always been very polite and helpful.
  • Hafizul was very helpful & related to every issue with my computer problems.
  • 2018 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate GuruAid?
Top Positive Review

“EXCELLENT SERVICE - HIGHLY RECOMMEND!”

Mark L.
1/16/19

I had a problem today with my E-Mail - wasnt working properly - the GuruAid Technician (Aadesh Takalkar) - spent 3 hours with me - working to fix the problem. He was VERY professional - VERY friendly - and VERY Good - he subsequently fixed my e-mail problem. Not only did he fix the e-mail problem, but, he also went out of his way to check on other virus related issues and resolved them. Outstanding service by an Outstanding company. I highy recommend GuruAid to everyone!

Top Critical Review

“I'm to sick to Take the time to explain it would take three or four days.”

pissed off j.
1/26/22

In general I would stay away seriously. They are very dangerous. When I feel better and I have more time I will give you more but after being with them for at least 15 years, I have gone to hell and back.

Reviews (1,354)

Rating

Timeframe

Other

Reviews that mention popular keywords

guru aid (83) computer problems (41) customer service (39) computer issues (17)
Thumbnail of user lw13
2 reviews
26 helpful votes
October 23rd, 2018

Guruaid.com deceive customers into thinking they are contacting a legitimate company. For example, if you google "Telephone Norton" you will see the top result with a Norton antivirus logo, but which is actually guruaid. I fell for this trap once when seeking technical assistance. They answered the phone, pretended to be Norton, asked for remote assistance on my machine, then sought to gather serial numbers of hardware. I later contacted Norton for real who kindly helped restore my system and pointed me to a Federal Frauds complaints website where i made a formal complaint. STAY AWAY FROM GURUAID as the staff are genuinely fraudulent liars.

Thumbnail of user johng176
1 review
0 helpful votes
February 13th, 2015

Will resolve problem, but takes forever. Make sure you have plenty of time.

Thumbnail of user davidb615
1 review
0 helpful votes
January 3rd, 2017

Very good service and good customer service, happy with the service. Thank you guruaid. Thanks for the technical support for my computer

Thumbnail of user johnr239
1 review
0 helpful votes
August 4th, 2015

Please fill

Once again i found the service excellent and the efficiency and politeness of vikas and bansi excellent e well done

Thumbnail of user gordonf9
1 review
0 helpful votes
December 1st, 2014

I am very pleased with the responsiveness of this company. Computer fixing was done in a very timely and efficient manner.

Service
Value
Quality
Thumbnail of user delorisr
1 review
0 helpful votes
June 5th, 2015

The help I received was very helpful and the techs. Took time to answer all question for me. THANKS FOR THE HELP RATE THEM A 5 STAR...

Thumbnail of user fitzroye
1 review
0 helpful votes
December 2nd, 2014

Tip for consumers:
recommend

Thumbnail of user marjiet
1 review
1 helpful vote
December 15th, 2014

Vaneet took care of me today. He cleaned my computer up in record time. I highly recommend GuruAid.
Thanks,

Service
Value
Shipping
Returns
Quality
Thumbnail of user keithw33
1 review
1 helpful vote
Thumbnail of user demetriat1
1 review
1 helpful vote
November 1st, 2014

Im very satisfied with the service I receive from GuruAid. Today I received great service from Chinmay Chaudhari and Milan Prasad.

Tip for consumers:
You don't have to leave your home to repair your computer. It's convenient.

Service
Thumbnail of user jackl49
1 review
5 helpful votes
November 4th, 2013

I thought I was working with McAfee to resolve a problem with the virus installation.
Next thing I know. I have a Guruaid on line trying to sell me a service contact. Who are these guys and are they to be trusted to take over my computer?

Thumbnail of user kareng17
1 review
0 helpful votes
March 27th, 2013

Willing to help and fixes problems for awhile, it does not stay fixed

Jayarani biswas

Thumbnail of user maheshb1
GuruAid C. – GuruAid Rep

Well with computers this is a problem. PCs generally need periodic check ups and servicing. Please feel to call Guruaid whenever you have any issues with your PC.

Thumbnail of user elsieh23
1 review
1 helpful vote
November 8th, 2017

ANUJ IS VERY HELPFUL. ANUJ IS VERY HELPFUL. ANUJ IS VERY HELPFUL. ANUJ IS VERY HELPFUL. ANUJ IS VERY HELPFUL. ANUJ IS VERY HELPFUL.

Thumbnail of user andrewr59
1 review
0 helpful votes
July 23rd, 2015

Please fill.
Another excellent service. Vikas Singh corrected my errors very quickly and professionally.
I am well pleased. I have been a client for a couple of years.

2 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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From the business

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

Business History

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

Company Representative

Thumbnail of user maheshb1
GuruAid C.
GuruAid Social Support Team

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