GuruAid

I was dissatisfied with GuruAid service, since I did not need the help they assured me was necessary. In addition, the service person said my emails were not being received, so help was needed. I later found out that my emails were being received. The service people are highly trained to sell you what you don't need. I am not tech savvy, so I would believe most of what they said. I spent $699.99 before I left the several hours-long "help" that I didn't need. When I asked for my money to be refunded, it took considerable time, but GuruAid refunded loo% of the money.

Pamela R

In answer to your question, I have no knowledge that they are a scam organisation, and have only used them that once. Frankly I'm not game to use them again, as I fear some other problem will arise.

I fell for the " first up" on a google search when trying to reverse a suspicious renewal bill from AVG ( I had told them NOT to renew but got a MAstercard withdrawal anyway.) They politely claimed to fix it for me. At least an hour and a half later, yes, promises were made to refund, new ( it turned out it would have been free) Microsoft protection installed, and clean up/ tune up would be done. They smoothly got $100 U.S. out of me by sharing my computer site and clicking the Pay Now for me and I was caught., as I had provided myMC #. BUT, they did cleanup junk and my computer works better, faster. I realized after the fact that I could have done it all myself for free. Instead I'm out $136 Can. Lesson learned.

Techs are excellent to work with. Struggled to complete updates, had to call three times. Work was completed 24 hours after starting, all three techs were good but difficult to complete process.

I was happy enough with the technician who was very patient with me, However when I first contacted this coy, I was told I could take a 3 year, 2 year or a one time fix for $100. I took the latter as the other were $399,99 and $299,99, neither of which I could afford. I decided to take the one time fix of $100, but was aghast when I searched my mastercard account to find they had charged me for the 3 year option Another problem is that they are not $AU, but $US which means they cost a lot more. For the Australian market you would automatically think they were $AU, but not so. Nobody mentioned that until it was too late. I finally got onto Customer Service who is now going to refund portion of the amount I paid, for which I am grateful, but have to wait 5 to 7 days for them to process. It only took them 5 seconds to debit my account. Overall I feel I have had a very bad experience, and unless this matter is resolved to my satisfaction, I shall not give them a very good rating, and advise future customers (by social media/facebook etc) not to deal with this crowd.