• Guru

Guru

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Overview

Guru has a rating of 1.6 stars from 141 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Guru most frequently mention customer service, credit card, and phone number problems. Guru ranks 111th among Freelancing sites.

  • Service
    27
  • Value
    27
  • Shipping
    16
  • Returns
    19
  • Quality
    24
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
17
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I was charged $3.50 for no reason other than to verify my credit card.
How would you rate Guru?
Top Positive Review

“Freelancing website”

Faisal S.
1/24/22

Guru.com is a freelancing website, where many projects are available for the freelancers and many other best jobs

Top Critical Review

“SCAM site. Do not add your credit card”

Елена Е.
4/20/24

I had no troubles with confirming my card anywhere but at guru.com. And that's why they charge you with 10 dol instead of a small sum like paypal does ( it takes 1 dol and gives it back instantly). It was a month since they wrote that they returned money.

Reviews (141)

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Reviews that mention popular keywords

credit card (9)
Thumbnail of user fayeh7
6 reviews
22 helpful votes
July 20th, 2017

I was going to give them my credit card information just to get the bit of data I wanted, and then if the membership fee was high later I would simply cancel. Your explanation of how guru.com works was illuminating. I looked at many reviews, some of them very enthusiastic and some very negative... when I read your particular comments I felt that I understood why this is happening. The negative reviews and the positive reviews confused me at first, and your analysis helped me to decide not to involve myself or give them money. Their materials said that I would have a "trial membership" which would cost $1.00. It was very helpful to know that the "membership" puts you in for more charges through "Automatic continuation". The lines of communication are not clear. I don't know the original intent of the founder of this site, the intent may have been benign or not... but I do know that I don't want to get involved in the struggles others have gone through. Obviously the company wanted to get my credit card information at the very beginning. So when you give them your information thinking that they are going to charge "only $1.00" and then you can "easily cancel", it appears from these comments that once they have your information they could even keep it forever if they so choose. That results in having your information out there and possibly having it hacked. I've heard of so many companies having to write apology letters to customers informing them that the site was hacked and there is no way to prevent your information being used in what-all. They often don't find out who the hackers were. I am so glad that I have been reading reviews and have not given this company my digits. I did give them my email address but no financial information. It appears that to use this site "safely" one must really know what they are dealing with and be prepared for an unnecessary struggle over money... well, that just doesn't fit with me. So I won't "join" this enterprise. There are quite a few positive reviews here of this freelance company and also quite a few negative reviews; but knowing what happened to those who participated (and how the site works) helped me make my decision not to give them my information. Well-written review and very helpful. I am grateful for the reviews, this one actually explained why this site is having problems, along with giving them a low rating. That brought me out of the "it's only $1.00" funk that had been causing me to consider putting in my credit card number. That "only $1.00" tactic is used by many companies. I didn't know that they were also a "job-finding site" and knowing that changes my feelings about the site and the people behind it. I'm not the sort of person who would want to get involved in this, haggling to get your money back, I would have gotten very upset if that happened to me. So I was assessing the risk by coming here and based on what I saw I decided not to take the risk of giving them my financial information. The Internet is a wild, wild place and it helps to see what others have experienced before participating is such a business relationship. They are not just selling information that a person desires and then you get the specific information you wanted, pay $1.00 and then you leave and there is no problem... because the site is set up to get that financial information first. It's a bad business model, with contracted employees who may or may not complete the task honestly and fairly. Some employees may not really know what they are trying to do and may react unprofessionally I hate that. I hate trying to get results if the people involved are not proven to be honest, reliable, and informed. This would have been a terrible choice for someone like me. Your very clear review helped me pull myself out of the attitude that "it's only $1.00" (I was in a trance) and make an informed decision. Thank you so very much!

Thumbnail of user andrewr99
3 reviews
5 helpful votes
February 26th, 2017

I've worked on Guru as a freelance off-and-on for about four years. Certainly, compared with the competition, it is the best-managed and most useful of sites in which one can offer services directly to those who seek them. Everything works on Guru, and the fees are reasonable. What's more, Guru has been largely successful at attracting serious professionals who seek work from their peers. This has kept the fee levels reasonable on Guru, whereas on most of the other freelance sites they are derisory. Because, most of the time, one deals with serious professionals there is little friction. When there is a problem, it is usually because the employer is a poor communicator or is challenged in some fundamental way, and it is fortunately possible to avoid these (though not always). However, in the time I've spent on Guru, the quality of the employers has been relatively high most of the time. No similar site can make the same claiim -- I've been on all of them, and given up almost all. Where Guru does fail is in its arbitration process for disputes -- this continues to be of a low quality. But all the other services are top-notch, and one need not get into arbitration if one avoids poor employers. So thanks, Guru, for doing what no other freelance site seems to be capable of.

Thumbnail of user richarde23
16 reviews
11 helpful votes
July 26th, 2015

Beware of part timers though. Hire those who are devoted to their specialty and you'll have a good experience. Needless to say vett them all appropriately!

Thumbnail of user davidh36
7 reviews
22 helpful votes
May 5th, 2011

The website is okay - it's a clearing house for graphic artists. You post a job, and graphic artists then bid on it, and you pick one. But you have to be really careful in hiring. I got one decent web designer and one real flaky one. The site has some controls where you can get disputes resolved. Be sure you stay within their regular procedures, because you may need their protection!

3 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

Guru.com provides businesses with the ability to find and hire talented freelancers all over the world. The platform offers freelancers the opportunity to market sought-after skills to a global audience with minimal cost. More Than A Marketplace...

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