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Grove & Dean Reviews Summary
Grove & Dean Insurance has garnered a reputation for poor customer service, with numerous reviews highlighting unprofessional interactions and inadequate support from representatives. Customers express frustration with the service quality, suggesting that the company falls short compared to larger competitors who are improving their service standards. While some customers may appreciate the accessibility of smaller firms, the negative experiences related to communication and website usability indicate a significant need for improvement. Overall, the company’s reputation is marred by these concerns, overshadowing any potential strengths in product offerings.
This summary is generated by AI, based on text from customer reviews
For all of these years I have safely managed to sail my way through the minefield called insurance, that is, until now. Grove & Dean Insurance are probably not the only rogues in the business, but their representatives audibly sneered at me down the phone, gave poor service and charged me for the pleasure. I say pleasure and if frustration is what you're after, then you'll get it here. When so many of the bigger insurance companies are sorting their ‘service stuff’ out I can't help but wonder why these smaller (more in touch) set ups seem to be moving the opposite way. I will serve my time with Grove & Dean Insurance, but then be willing to pay a bit more for better service. Watch yourself on their website, it's full of trip wires! I just hope I never have to claim!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members