Worst service ever. Rude and incompetent

Odered rim them plenty of times... love groupon

I ordered something on Dec 8,2015, emailed customers service several times and they kept replying asking for different things to be provided, I kept answering all their questions and sending the requested info, just to turn around and have them ask me for the same info again! There are too many customer service reps with their hand in the pot and nothing getting resolved. I ended up calling in which I hate doing because I can't understand half of them. To make a long story short the convo was a nightmare the rep couldn't comprehend what was being said I has to explain over and over and spell things literally. Spent 45 min on the phone jus t for the phone call to get dropped while I was on hold HOW CONVENIENT! Of course they had asked me for my phone number and email address, but do you think anyone got back to me? I waited a day to monitor my account and see if anything has been done they had put on a $10 groupon credit which is the discount off I originally was supposed to have on Dec 8,2015 BUT I STILL wasn't able to make my purchase. I has 4 credit cards on file and each time I tried to purchase same thing and error occurred and could not process order. I ended up calling back in and speaking with someone who couldn't understand English or even comprehend me spelling things for him. SO F****ING annoying! Anyway he could not figure out why things weren't working and says he tried on his end as well and it must have been my card and I said there is no way in hell 4 cards aren't working and told him I'm not getting a message that says it was declined I'm getting an error message which means it's something on their end and he said he had to send me to the retention dept and that someone would get back to me within 72 hours. I told everyone this was a xmas gift and needed to be resolved before xmas. Well guess what it is now the day after Xmas and I have not heard from them other than 2 separate emails asking me to review my experience with their customer service. ARE THEY SERIOUS?! I'm so F****ING PISSED! They need to either retrain their customer service reps on how to actually handle a problem or give the jobs to actual US CITIZENS! At least US CITIZEN can understand you, your problem and will help or get the help needed to resolve the issue! I'm literally disgusted with Groupon and their effortless attempts at resolving what should have been a simple task.

My mum purchased a Micheal Kors watch from a Groupon deal, they placed the order on our behalf with Ilovewatches.co.uk (first red flag) as the site is actually ilovewatch.co.uk stated it would be 7 working days for delivery, my mum was never sent a conformation email (2nd red flag) then there was a tracking number issued which made my mum feel a bit better, however after checking this number every day since the 3rd of December it just states that the tracking number had been entered into the system, but the package has not been handed to the carrier for posting, and that the package is still in Warsaw Poland. (Where ilovewatch.co.uk) is based.
My mum was concerned so tried to call the groupon who weren't at all interested just keep saying its on its way and giving the tracking number even when you tell them what the information says, they just repeat that over and over, the groupon office is in the phillipines, and it's extremely frustrating. They were not at all interested in looking into the situation and refuse a refund!
My mum then looked on the ilovewatch.co.uk website for a number to call, which appears to be a mobile number that you never get an answer just rings out to a voicemail, she has left a few with no response, we also emailed them as the have an email for groupon orders, after the first few there was no response, after telling them we had reported them they then responded stating because it's near Xmas they have had a lot of orders to fulfill and our package would be treated with priority to get to us before Xmas (my mum stated she just wanted to cancel her order) and wanted a refund! They asked for confirmation of this and groupon codes and order ID's which were provided and since that we have heard nothing from them! (This was on Friday, it's now Monday) as of today the shipping status is still stating the same thing and hasn't changed, we haven't recieved a refund, groupon refuse to do anything my mum is £179 out of pocket and no Xmas gift for me (which I don't care about, I'd rather she get this sorted and get her money back).
If you see this offer stay well away it is a SCAM! We will now have a fight to get her money back, if it's too good to be true it probably is, I'm writing his review as I haven't seen any on this site and don't believe we're the first! I will not use groupon again.

I have recently been very displeased with Groupon's customer service regarding the problems I encountered with my 1st ever order with them. I ordered a lens kit for an iPhone for a birthday gift. I received the package in the mail and I was so excited. I opened it up to make sure everything was okay with the order -- which wasn't the case. Seeing as the birthday was a few days away from the time I noticed the problem, I called Groupon's customer service. They told me I would be contacted within 48 hours, from the Good's team, to get the issue resolved and have the other lens mailed to me. No such phone call came. I called back a second time, and was told the same spiel -- I'd get a phone call so they could send me my lens. No such phone call came, again. Agitated, and almost three weeks later, I called them for the final time. They tried to tell me that someone would be in contact with me, but I refused this service and asked to be put through to Goods themselves, which the operator VERY reluctantly did. Hoping that I'd finally be able to get my missing lens (keep in mind the person who got them as a gift is still awaiting the last lens at this point), and I was told I wouldn't be getting it. I was basically told that I was SOL because "it seemed like they took care of the issue and sent out the missing lens when I called the first time", which is total BS. When I told the Goods worker about being told by the first operator that someone would call me within 48 hours, she feigned that she knew nothing about that policy and said they weren't allowed to call customers. That's when I lost it. I had someone waiting for a part of their birthday gift, and Groupon was refusing to send me a replacement lens. The best they could do was give me a "$5 Groupon Bucks voucher". When I asked for the manufacturers number to try to resolve the problem directly, I was told that they "didn't have a contact number for the manufacturer. COMPLETE BS! WHAT COMPANY USES A MANUFACTURER AND DOESN'T HAVE ANY WAY TO CONTACT THEM? I sincerely do not believe that my case was handled well or properly. I'm extremely unsatisfied with the service I was provided by Groupon and I plan on talking down about the service, as opposed to recommending it to friends and family, based on the lack of customer service and the lies I was told in order to free up a phone line.