• Greatland

Overview

Greatland has a rating of 4.1 stars from 311 reviews, indicating that most customers are generally satisfied with their purchases. Greatland ranks 139th among Tax sites.

What reviewers want you to know

Positive highlights

  • However, I missed being able to speak with one of your friendly customer service representatives.
  • Web site wouldn't allow me to set up delivery for a later date.

Critical highlights

  • System seems to populate the discount code, then when checking out, it disappears.
  • The first time I put order through it timed out and I had to re-enter my credit card information.
How would you rate Greatland?
Top Positive Review

“Greatland is awesome!”

SARAHWILKERSON H.
7/24/20

Greatland is awesome! Always quality products, great customer service. I've been buying from them now for 8 years. Will continue to do so.

Top Critical Review

“Tried to do this order yesterday, but kept getting...”

Frances C.
6/17/16

Tried to do this order yesterday, but kept getting error messages. No one was available to explain what was wrong or how to correct. Entered same info today and it worked. Wasted a lot of time yesterday.

Reviews (311)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (13) web site (5) 20% discount (3) discount code (4) credit card information (3) 10% discount (7) order (174)

Reviews from Related Businesses

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Sidney B.
1 review
0 helpful votes
June 4th, 2018
Verified purchase

I hope the 2019 version does not have the issues as 2018 with the SQL Server, when I am a single user!

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Nicole G.
1 review
0 helpful votes
May 16th, 2018
Verified purchase

Awesome! Thanks for the promo code we will be placing future orders with you! Keep up the great work!

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Bruce D.
1 review
0 helpful votes
March 28th, 2018
Verified purchase

This has been simple and quick to place an order. I very much like the free one-piece sample option.

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Debbie E.
1 review
0 helpful votes
August 25th, 2017
Verified purchase

So far... So good! Had some difficulty with our color logo - so stuck with the black/white. If.... If our color logo could be inserted instead, we would be interested. I could email it to you and it could be replaced? If I don't hear from you on this, we're good; but what a treat if we could!

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Gerald B.
1 review
0 helpful votes
February 5th, 2017
Verified purchase

I tried to find ESCA210 when I logged in, but couldn't find it. I found it by going to Google and asking for FED Estimate envelops and the ESCA210 popped up on the search under Greatland. So what the heck?

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Elizabeth R.
1 review
0 helpful votes
September 8th, 2015
Verified purchase

Excellent service. Very prompt
No place to add that we are An Accountancy Corporation as far as what type of work er do!! You should add CPA!

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Tracy C.
1 review
0 helpful votes
June 23rd, 2015
Verified purchase

Always come thru with supplies, especially when we need them in a hurry.
Pricing seems reasonable, service is excellent, sales representative is always nice and friendly.
Software is user friendly and very easy to use.

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Robert H.
1 review
0 helpful votes
June 20th, 2015
Verified purchase

The Greatland Professional Staff are great at treating everyone with nothing less then the BEST they have to offer. I have been a very satisfied customer for a while now and feel NO need to change vendors in the future.

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Kevin M.
6 reviews
1 helpful vote
June 19th, 2015
Verified purchase

We have used Greatland for many years - They supply the right forms, early and ready to use. Thanks.

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Debbie S.
3 reviews
0 helpful votes
June 19th, 2015
Verified purchase

I have always received the BEST customer service from Greatland. When it is time to order they always seem to call me and ask what I would like to order before I get around to calling them. Denise is a totally awesome rep!

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Theresa J.
3 reviews
1 helpful vote
June 18th, 2015
Verified purchase

Easy to find forms for my software. Easy reorder feature. If I need more forms in a hurry, I can get them in just a day or two.

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Jeff E.
5 reviews
0 helpful votes
June 18th, 2015
Verified purchase

I have been a customer of Greatland and its predecessor Nelco for over 30 years. Always great service and competitive prices.

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Ann M.
6 reviews
4 helpful votes
June 18th, 2015
Verified purchase

We needed Yearli because our financial software will not produce an electronic file to send to the IRS, and we've been nothing but happy with it. Downloading and installing the software was simple and the product itself was very straightforward and easy to use. Highly recommended if you're in this situation.

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Diane H.
4 reviews
1 helpful vote
June 18th, 2015
Verified purchase

One thing I like about your service is that I have worked with your employee Nancy for many years. She is very personable, is concerned about my needs and tries her very best to make sure my order is processed accurately and timely. She is familiar with my business and remembers me each time I call. This is why I continue to use Greatland. I can always expect quality products and great service.

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Megan C.
1 review
0 helpful votes
June 18th, 2015
Verified purchase

Customer Service is always pleasant and curteousy when needing anything from Greatland.
I find placing orders very quick and easy and very timely on the arrival of the order.
Always a pleasant experience dealing with Greatland !!

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Kay S.
1 review
0 helpful votes
June 18th, 2015
Verified purchase

Our Firm always gets courteous responses and knowledgeable help when we have questions or need to place an order. We even get calls asking if we have any needs. Couldn't ask for a better team to work with.

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charlotte D.
1 review
0 helpful votes
June 18th, 2015
Verified purchase

I have the same representative almost every time. There is something to be said for consistency. She is also very knowledgeable, professional and polite. She always follows through.

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Steve H.
1 review
0 helpful votes
June 18th, 2015
Verified purchase

We have found the service department to courteous and very helpful. We appreciate the accuracy of our order and the promptness in which we receive it.

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Mary I.
7 reviews
0 helpful votes
June 18th, 2015
Verified purchase

I have been using the W-2/1099 program for more years than I care to count. It has always served my needs extremely well!

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david a.
3 reviews
1 helpful vote
June 18th, 2015
Verified purchase

I like the software except for the issue that I have to go into my computer and minimize the print size so the whole Yearli screen is visible. I would prefer to have the larger print work.

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City o.
2 reviews
1 helpful vote
June 18th, 2015
Verified purchase

Your customer service reps have always been extremely helpful, making our ordering
most easy. Thank you very much. I appreciate you.

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Rochester H.
1 review
0 helpful votes
June 18th, 2015
Verified purchase

From year to year, it is just so easy to order. We like the fact that we can tell you when to deliver in the future and not have to store the forms too soon.

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Sunny C.
1 review
0 helpful votes
June 18th, 2015
Verified purchase

Denise - my contact with Greatland - is always so very helpful and informative. I was most appreciative this year as she let me know of a new reporting form for employee health insurance (1095).

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SARAHWILKERSON H.
1 review
0 helpful votes
July 24th, 2020
Verified purchase

Greatland is awesome! Always quality products, great customer service. I've been buying from them now for 8 years. Will continue to do so.

Thumbnail of user marlagarzad
MarlaGarza D.
1 review
0 helpful votes
January 3rd, 2020
Verified purchase

I was in the hospital and did not get to order earlier in 2019 when I usually do. I was happy to see it was so easy to order.

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Kyle J.

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