Granitstone

I purchased a set of Granite stone stackable in April 2020 from Wayfair. (not Wayfair's fault this company is horrible). They were great at first but last year, yes a year ago, I requested a replacement for my sauté' pan. I got approval back that day in an email saying I was approved and would receive tracking info in 3-4 weeks. I DID NOT! I wrote back and was told it was taking a while due to the fact it was one pan and not the set. Another time I was told it was because of Covid (REALLY!?). I have emailed multiple times since the first email and they keep sending back an email saying the request has been closed and a new one open. At this point all my pans are unusable and I would like a replacement set. I did point that out in an email and was approved for the full set replacement but again nothing is happening. I have sent the invoice, pictures and a plea for help so many times that my husband is telling me to give up already. I get an email back saying I was approved but nothing happens after that. The last time was 3 weeks ago and I haven't gotten even an approval back this time. This all started May 2,2022. For a set of cookware that claims to be the best...mine and my experience has been a nightmare. By the way I have tried calling phone numbers attached to the company. They all tell me the only way to communicate about warranty issues is email. I did push hard enough on one call that the lady took my name and number and said someone would get back to me. That was 5 months ago. NO CALL yet.