• Grand Central Goods

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Overview

Grand Central Goods has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases.

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Top Critical Review

“Beware of this company”

Wilson K.
2/24/19

Beware of this company. I recently made a purchase from this company for an item called "Lego NINJAGO Movie Temple Of Airjitzu 70751 building kit". From a normal consumer perspective, I expected to get an original genuine Lego set since it was advertised as a Lego set with a legitimate Lego set number and images. However, what I got from this company was a much smaller version of this so-called Lego set that is from China. Usually a Lego brick has Lego logos all over the studs, but not the set I got. The set that I got didn't even come with the original box.It actually came with an instruction booklet that has the name "LEZI NINJA Masters of Spinjitzu". This company has already changed the name of the item to "Temple Of Airjitzu Building Kit" and removed the word "Lego" and the official Lego Set Number "70751" from their website at the time of this writing after I had an email conversation with them. However, the product images on their website are still the official Lego set when I didn't actually got that in the mail. Absolutely shady, and they wouldn't even pay me back for shipping the item back to them. ========================================= An update to my original review. I finally got my refund back but only partially because there's a restocking fee of 40% for items that are over $20, which is pretty hefty. It is written in the policy on their website, so I will abide by it. I am just putting it here in case anyone miss reading their policy carefully (like I did) before making any purchases from this site. From an ethic standpoint, I think I should get a full refund along with the return shipping refunded simply because I did not receive the genuine Lego set that was described and shown on their website. The item cost around $44. In the end, I lost $14 return shipping + $18 restocking fee to learn a lesson and be more careful when shopping from such online store. I do want to make a note that on their product web page, they do say that they do 100% money back guarantee when they actually don't. False advertisement of product and contradicting policies.

Reviews (1)

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Thumbnail of user wilsonk19
1 review
3 helpful votes
February 24th, 2019

Beware of this company. I recently made a purchase from this company for an item called "Lego NINJAGO Movie Temple Of Airjitzu ******* building kit". From a normal consumer perspective, I expected to get an original genuine Lego set since it was advertised as a Lego set with a legitimate Lego set number and images. However, what I got from this company was a much smaller version of this so-called Lego set that is from China. Usually a Lego brick has Lego logos all over the studs, but not the set I got. The set that I got didn't even come with the original box.It actually came with an instruction booklet that has the name "LEZI NINJA Masters of Spinjitzu". This company has already changed the name of the item to "Temple Of Airjitzu Building Kit" and removed the word "Lego" and the official Lego Set Number "*******" from their website at the time of this writing after I had an email conversation with them. However, the product images on their website are still the official Lego set when I didn't actually got that in the mail. Absolutely shady, and they wouldn't even pay me back for shipping the item back to them.

=========================================
An update to my original review. I finally got my refund back but only partially because there's a restocking fee of 40% for items that are over $20, which is pretty hefty. It is written in the policy on their website, so I will abide by it. I am just putting it here in case anyone miss reading their policy carefully (like I did) before making any purchases from this site. From an ethic standpoint, I think I should get a full refund along with the return shipping refunded simply because I did not receive the genuine Lego set that was described and shown on their website. The item cost around $44. In the end, I lost $14 return shipping + $18 restocking fee to learn a lesson and be more careful when shopping from such online store.

I do want to make a note that on their product web page, they do say that they do 100% money back guarantee when they actually don't. False advertisement of product and contradicting policies.

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