Gosplitty

I booked a room through gosplitty due to a conference I was attending that required me to stay at the hotel. Gosplitty does not allow any modifications or alterations to the accommodations. Their customer service is very poor. Recommending working directly with the hotel instead of using their site. The hotel does not have any record of my reservation.

Do not trust their words. I called to book a hotel room for 2 adults and 3 children. The lady named Cassey, took my call and told me she booked the reservation as 2 adults and 2 kids until I confirm payment. Once payment was taken and confirmation number was assigned, she can call the hotel directly to add my third child. Saying they do this all the time. I get an email later, from go splitty telling me the hotel rejected the modification to the reservation as the max number of people to the room was 4. When I tried to call the company back to try to resolve my issue, they completely Ignored me. When I asked for a refund. They told me I have to go through the escalation dept. After trying 7hrs to get through to them, they told me they need to escalade it to a higher escalation dept to issue me the refund. When I questioned if the call centre was in the Philippines as they all sounded the same, they hung up on.

They've taken an extra $300 out of my account. Sent them an email days ago, not so much as a confirmation of receipt back. Phone number is down. So I guess they've just stolen money out of my account?

I swear to God avoid this website at all cost. Its cheaper but It will give you so much pain. I read the reviews and still booked through them and I can't tell you enough not to get anything from them. I regret.
I booked a room for 4 nights on March 30 2024. To this day (May 15th 2024) I am calling and emailing them every 2 days but they are not able to confirm my reservation. The hotel I booked from say my booking is not showing on their system and many other reviews will tell you this. I will travel more than 5000km to reach my destination in a few days and this website is not able to inform me if my booking is confirmed or not. I have been waiting for the past two weeks its a sham

A friend recommended them to me. Said" book this for 40$ a night" before the weekend. I should've smelled a rat. 277$ for 5 days? I thought it might be a two or three star hotel. We went to check in and it was hands down 5 star hotel.This price was really too good to be true. It was near Radio City Music Hall and Rockefeller Center. Ritzy area. First the manager couldn't find the reservation. He was on the phone for close to an hour… when someone answered and he told them the situation… they hung up. This was when I knew I was in trouble. My bank notified me and my account is now restricted. Thankfully I didn't lose a lot… 277 won't bankrupt us. Could've been worse in our situation. These $#*!s need to be locked up and definitely ran out of business. I wish I checked Google first. Please DO NOT USE THEM. Big scammers. There are plenty other trustworthy sites like Booking.com, Hotels.com, Travelocity etc.

Husband had a heart attack and I was given the news that he had one percent chance of living, cancelled the hotel weeks before arrival. Put in for a credit with my Visa, this Gosplitty sad excuse for a company rebilled me again. Don't ever book anything with them. It has taken me hours to try and get this charge removed - all this trying to deal with a life/death situation. Horrible just horrible people. BEWARE!

I booked a hotel yesterday for a stay last night with one of their sales associates and they booked the wrong date because when I showed up at the hotel, they didn't have a room for me and told me my reservation was booked for August 11th (almost 3 months in the future). GoSplitty made the mistake, and now they won't issue a refund? Further, the sales agent never told me the reservation was non-refundable. You can't even get a customer service agent on the phone despite repeated requests. You have to communicate through email with them, and the responses appear canned. Stay far, far, FAR AWAY from doing business with this company. Wished I could leave them ZERO stars. I am going to report them to the BBB and the State Attorney General's office.

Reviewers
This company agreed to reimburse us for a total disaster trip booked by them but never did…. We contacted the BBB with copies of all the documents showing this company had screwed our vacation and the email where they claimed to have reimbursed us and GoSplitty never replied to the BBB request for information. They never reimbursed either. They are twisted, irresponsible, liars who will ruin your vacation and leave you stranded. DON'T book with this company - if anything goes wrong with your reservations they will leave out to figure it out yourself and you better have some extra dollars to find a new hotel and get home.

Bought hotel rooms, only to be told that there "was an error" with the booking, which seems to be the same line they give to all customers. Still waiting for the funds to be refunded. Now flying to Berlin with no hotel rooms booked as can't afford to book them again, as had allocated set funds for this. VERY DISAPPOINTED! It's a scam all round. Every site that has reviews! DO NOT TRUST! Thanks for ruining our trip to Berlin!

This company bullied and stole my money, I didn't authorize them to charge my credit card and they still went ahead and charged me. They never disclose their reservations are non refundable, and their only objective is to make a sale. DON'T BOOK WITH GO SPLITTY YOU HAVE BETTER CHANCE WITH AIR B&B.

I booked with this agency 4 night in a hotel in north africa, but when i arrived at the hotel on july 12 i was surprised that the hotel was not notified of my reservation, i tried to contact the horrible agency, i spent most of the day in the street, and the moment i managed to contact the agency the lady told me that we are sorry we forgot to contact the reservation service of the hotel and acutually the hotel does not have any free room. Try to find another hotel and we'll reimburse you, so I took a cab and went around looking for a hotel, I found a hotel that cost me double what I paid for the agency, I contacted the agency to confirm the reimbursement, indeed the lady she told me pay and send us the invoice we'll reimburse you, and so far I have received nothing, and even they do not answer my calls and my email.
Be careful not to fall into this agency's trap
I lost $988 the agency won't refund me
Samirk

They charge your card immediately and send a receipt that says "this is NOT a confirmation." When I called the hotel to confirm I DID NOT have a reservation for the night booked, but had one the next day. The phone number on the website has a message that says "the person you are trying to reach is not available. CLICK!" The phone number on my credit card bill is OUT OF SERVICE. NO ONE HAS RESPONDED TO MY EMAILS. I called my credit card company immediatley and cancelled the card.

I'd give them zero stars if I could. They emailed me a receipt and said that it wouldn't act as a confirmation but the confirmation would be emailed shortly. I never received it. If I had, I would have noticed where we were confirmed for the wrong hotel room; a handicap king room instead of a standard two queen room for an 8-night stay. The hotel wouldn't fix it because they were totally booked and they couldn't do much since we booked through a third party. Emailed their customer service and never got a response. Tried calling several times and no one answers or calls back. Absolutely ridiculous! BEWARE!

I booked a hotel suite through them, paid them in full and they never paid the hotel. I had to pay the hotel directly for the full amount and have been trying for the past 4 months to get them to give the money they stole back to me. The hotel and I have provided them with the proof they said they needed to refund the money, but yet they just keep dismissing me and said they are working on the issue. Like others have mentioned, it is extremely difficult to get in touch with anyone over the phone. I truly believe that this is a sham company and I have reached out to request legal assistance to get my money back.

I do not recommend ever booking through them!

Do not use this go splittyservice. They will tell you one thing to get you to complete the registration with your credit card information then not follow up. I was told on a follow up call FROM THEM, after initially declining their offer for booking that parking fees were being waved if I completed the confirmation process. Once the billing charges were approved, they would send me emails stating the parking was free. Upon arrival, I learned they lied to me and I was responsible for the parking. Trying to call the customer service was a joke. Could not reach a real person and only listened to pre recorded messaging that an agent will be with you soon and to stay on the line but then the system would hang up on you. I tried for 2 hrs before finally talking to an agent and she said she would investigate and contact me. NOTHING!
This is a scam outfit and I will be reporting them to the Better Business Bureau. The hotel said they are affiliated with Priceline and the agents will tell you anything to get their commission.

These pieces of turd kept my money and never paid the hotel. They are a bunch of third world losers who might have stolen my money but they still live in a crappy country with their crappy lives!