Gosolartrek

We paid Solar Trek to put in their Solar Pool Heater in October 2022. They did not get the required permit and installed the work illegally. They told us they HAD the permit when we scheduled the work. They did not. We are only in Florida for the winter months, and they knew this from the beginning. To our surprise, we discovered their Solar Heater does not work well in the winter months! The pool has only been warm enough to swim 2 times so far.
Then we discovered the Solar System had not been attached to our roof properly! Only 7 out of 23 lag screws (the ones we can see) were attached to the roof trusses as promised and required by their engineering specs and the manufacturer. They also failed to install 64 screws that connect the 2 halves of the clamps that hold the solar collectors to the roof. This is also required by their engineering specs and the manufacturer.
Then, they tried to sell us a Heat Pump for more money. We turned that down because they had lied to us repeatedly, lied about getting a permit and didn't do the work properly as described or as designed. Now we are in a battle to get this resolved. Our pool is too cold to use 95% of the time, and they won't even send someone to look at the terrible work they did! On 12-21-23 we asked them to remove the Solar Trek System from our roof and give our money back.
Patrick Altier, Solar Trek, Inc. owner, said they would send a refund check out that day and remove the system the following week. They never sent the check and never sent anyone! A week later they sent a document called, "Release and Covenant not to Sue". They said they would not give us our money back or remove their system from our roof until AFTER we signed and notarized this document. They also wanted to "PATCH" the 42 holes they put in our roof! These patches will leak, but we will have no right to sue, and would be stuck replacing the roof ourselves!
We are completely dissatisfied with this company. All we wanted was what we paid for, nothing more nothing less.
What they did to us is a crime!

Robert S
The Villages FL