• GoodRx

2018 CUSTOMER CHOICE AWARD

GoodRx

Overview

GoodRx has a rating of 3.2 stars from 603 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoodRx most frequently mention day supply, health insurance, and cash price. GoodRx ranks 7th among Coupons sites.

  • Service
    72
  • Value
    73
  • Shipping
    18
  • Returns
    18
  • Quality
    54

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 20%
Positive
7
Neutral
1
Negative
27
24
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • Disappointed in the service as the coupon price was not honored and no one called to follow up.
  • I have been in an endless loop of the worst customer service I've ever had in my life.
How would you rate GoodRx?
Top Positive Review

“Love GoodRX - keep it up!”

Avin A.
10/30/23

Not sure why so many negative reviews - so far I had only great experience with goodrx. Best prices, better price than my insurance can provide. This is a steal!

Top Critical Review

“The worst customer service I've ever experienced.”

Kent M.
2/22/24

To save money, GoodRx uses people from non-English speaking countries to work their call centers. They did not understand my basic questions and give guidance that was simply incorrect -- a true lack of training and incompetence. Also, GoodRx advertises special one-time pricing that simple isn't accurate. Please don't trust this company with your medication. I ended talking to my pharmacy (CVS) and they had their own discount plan which was cheaper. Thanks for nothing, BadRX!

Reviews (603)

Rating

Timeframe

Other

Reviews that mention popular keywords

coupon price (25) customer service (32)
Thumbnail of user talksoon143
1 review
0 helpful votes
April 28th, 2024

Big semi-easy saving at C.V.S. Massachusetts locations.
Sometimes the cashier acts like it is bothersome to lower the insurance cost to the NICE Goodrx price. I Think this "coupon shamming" is taught to them through corporate culture. Maybe they drank the (C.V.S.) koolaide. But you have to stand your ground so they lower the cost.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hello John! We are so happy to hear you found savings with a GoodRx coupon! Pharmacists will, usually, first process your script with the insurance on file; when you provide a GoodRx coupon they have to reprocess you medication. To save time, and hopefully frustration, you may want to provide the coupon before pick-up, either when you drop off your script or by calling in. Hope this helps!

Thumbnail of user avina5
1 review
0 helpful votes
October 30th, 2023

Not sure why so many negative reviews - so far I had only great experience with goodrx. Best prices, better price than my insurance can provide. This is a steal!

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

We appreciate your review, Avin!

Thumbnail of user erinnec
1 review
0 helpful votes
March 3rd, 2023
Verified purchase

I would recommend Good Rx to anyone and everyone who needs medical help after hours of normal businesses. I would even choose this over most medical experiences during typical business hours to be honest. Quick. Easy. Affordable. Plus they checked in on me after which I didn't expect. I love that the staff is knowledgeable and caring. I wish I could give them more stars! I recommend be careful and pay attention when selecting how you rate your experience after your visit as I assumed it would show the ratings in ascending order not descending order and inadvertently clicked on the worst option where I had wanted to give them the best rating possible. Definitely will use this service again.

Tip for consumers:
Anyone who needs medical assistance after normal operating hours or anyone who has anxiety about seeing doctors face to face. I'm not sure how much they can diagnose but I noticed a long list of other ailments.

Products used:
Antibiotics

Service
Value
Quality
Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hello Erinne! We are so glad you enjoyed your GoodRx Care experience. If you find you need further assistance with from GoodRx Care please message us through our app messenger. We are available Monday through Friday from 6am to 7pm PST, but response times may take longer outside of our normal business hours. We hope you are doing well and wish you a swift recovery!

Thumbnail of user naa19
1 review
3 helpful votes
June 6th, 2022
Verified purchase

Wow, the whole process was smooth and fast. I absolutely loved that I didn't have to go and pay $180 at walk in, but at the comfort of my home answered all questions on their website, paid $40 and had my prescription quickly, I am super impressed. On top of it, used their coupon for the prescribed medication and instead of $44 it after the coupon it cost me $11. I am very impressed with their website and quality of service.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hi Na! We're glad our Care team was able to help and get you the treatment you needed. Thanks for trusting in us with your healthcare needs!

Thumbnail of user rachelb1411
1 review
0 helpful votes
January 28th, 2023
Verified purchase

Without GoodRX, I would be paying $330-$400+ a month for prescription for my German Shepherd. With GoodRX, I currently pay under $90. Previously, it was $130. Still way less compared to regular cost, which I payed before knowing about GoodRX. Thank you GoodRx for helping me take care of my beloved dog who protects me!

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Those are amazing savings Rachel! Thank you for letting us provide you with assistance and savings for you and your pup. We hope both of you are doing well!

Thumbnail of user philupm
1 review
1 helpful vote
May 5th, 2020

They are legit, I thought that having no esurancenecneednce would be bul$#*!ueurcnance but its all goodie in the god damn hoodie velvlt. VELT i sell so many drugs more because of them CXO CXO cozoaci iniewen i got you bro $#*! yeah

Thumbnail of user faithanderson1314
1 review
0 helpful votes
August 15th, 2023
Verified purchase

I have had a yeast infection multiple times before and the long process of getting a pill at the emergency room was not pleasant at all. I've had to wait 6+hours for them to diagnose me and prescribe a medicine that i already knew I would end up leaving with. This is a very painful and irritating thing and imagine having to wait that many hours once more in the emergency room gave me such anxiety. I was always skeptical about this stuff and it was great being able to get the pill with an hour of using goodrx. I did have to pay for the diagnosis and the pill coming out to 30$ but I'd rather that then going and sitting in the emergency room for the day. The pharmacy and this company doesn't accept insurance. So if I did go to the ER it would've been free. But if you need something fast then this is the route to go if you're willing to pay money.

Service
Value
Shipping
Quality
Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

We appreciate your review! We're glad to hear that GoodRx Care provided you with a quick and convenient experience.

Thumbnail of user yvetter155
1 review
2 helpful votes
February 23rd, 2022

I want to thank Good RX, just found out that I don't have any insurance and I'm a diabetic and needed my medicine and without Good RX my medicine would have been over $175 but I only paid $70. What a great help for us lower middle class. You guys are awesome. I will let everyone know how you help me and can help other people like me.

Tip for consumers:
It works

Products used:
Medicine

Service
Value
Quality
Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Congratulations on those savings Yvette! We are so happy we are able to help you save on your medication.

Thumbnail of user susiet27
3 reviews
3 helpful votes
November 18th, 2019

I found this site by accident. All this time I have been paying tons of money or going with out. Thank you Good RX!

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hello Susie! We are so happy that we were able to help you save on your prescriptions! If you have any further questions, feel free to give us a call at 888-799-2553.

Thumbnail of user catherinea153
1 review
4 helpful votes
December 13th, 2019

I was skeptical at first. I believed that it was the type of website that says free but nothing is really free, you go and then see the cheap prices and it ask for you to sign up then ask for a credit card number. BUT NOPE it is not like that. You literally go on the site look up the medication, and majority of them has pictures so if it is for a recurring prescription you know what it looks like. They have the prices based off the drug store you will go and pick it up at, click that and it gives you the receipt for the cheaper price print it and out and go about your day. I was so stunned. I ordered my prescription from Walgreens and printed out the discount from GoodRX, my total at Walgreens would have been $41.99 (since I am in-between insurances right now this one is out of pocket I expected a high amount). The GoodRX price was 17 dollars I went and got it handed the coupon to the Pharmacist she typed the information in and was like ok that will now be $17 (YES!). I would totally recommend everyone try it, especially if you are in between insurances, do not have insurance or the medication you are picking up is not covered by your insurance. No need to pay full price when you do not have to.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hello Catherine--We are so happy to hear that we are able to help you save on your prescriptions! Please let us know if we can help you with anything else in the future!

Thumbnail of user kenc624
1 review
2 helpful votes
February 16th, 2022

We save hundreds of dollars every month.
Example: "You have 1 prescription ready for $174.62"
GoodRX price 11.79, Seriously!
Thank you GoodRX

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Those are some amazing savings Ken! We are so glad that are able to you and your wife, thank you.

Thumbnail of user jaimej139
1 review
1 helpful vote
June 20th, 2023

I just recently lost my insurance and good RX came back with the total best thing that could ever happen to me as far as prescriptions. Good RX is the best even better than the best thank you good RX. JJ Fort Worth.

Products used:
Good RX is the best of the best

Service
Value
Shipping
Returns
Quality
Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

We're sorry to hear about your insurance, but we're glad we could be there to help Jaime. Thank you for letting us provide you with assistance and saving opportunities. We hope to help you save even more it he future!

Thumbnail of user elainem705
1 review
0 helpful votes
July 2nd, 2022
Verified purchase

Recently I stumbled across Good Rx while searching for a holistic approach to treat a UTI I presumed I had. I become a Gold member and a practitioner walked me through the process and directed me to pick up a over the counter test at my local pharmacy which I had no idea there was such an over the counter test and the practitioner continued to assist me accordingly throughout the whole process. I had my Rx within a few hours and now my husband has signed up as a member as well. Giving us both peace of mind having such medical assistance at our fingertips being neither one of us has medical coverage.

Tip for consumers:
Gold Rx is definitely worth the membership if you don’t have medical insurance coverage

Products used:
Rx

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

We're glad you stumbled upon us, Elaine! Our providers on our Care team are amazing and always ready to help. Thanks for sharing your feedback and hope you're feeling better!

Thumbnail of user stevec920
1 review
2 helpful votes
December 12th, 2019

I had a prescription that had a $35 copay through my insurance. I printed out a GoodRx Coupon with an estimated price of $12.71 and took it to a Safeway Pharmacy. They accepted it with no questions, charging me $12.72.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hi Steve! We are so happy that we can help you save on your prescriptions. If you have any questions in the future, please give us a call at 888-799-2553.

Thumbnail of user ashc52
1 review
0 helpful votes
August 15th, 2022

Picked up a prescription that originally would of been $142 without insurance. Got the coupon stated correctly on the app for $6.92. No issues.

Service
Value
Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

We like the sound of those savings, Ash! Glad we can help make it more affordable for you.

Thumbnail of user teresah167
1 review
2 helpful votes
June 27th, 2018

My prescription was so expensive through Medicare. My friend told me about GoodRX Gold. I m so thankful. I was going to be charged $118.00 for a 30 day supply. Asked Doctor for a paper prescription vs faxing to Pharmacy, so I could check pricing. Whoa, $30.00. Less expensive than noted on goodRX website. Customer Service is also great. What a savings so far. Thank you GoodRX!

Thumbnail of user sarahw1718
1 review
1 helpful vote
April 9th, 2022

I woke up at 12am with a UTI. I knew I needed antibiotics so I created an account and within 20 minutes, I was connected with a nurse practitioner who prescribed an antibiotic. I sent it to my closest 24-hour Walgreens and had the med in my system at 1:00am. It saved me from a long, uncomfortable night waiting for an urgent care and it was only $1.50!

Tip for consumers:
Ask any questions-the first response seems generic but there are live nurses/practitioners who respond and put me at ease.

Products used:
Antibiotic for UTI

Service
Value
Quality
Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hi Sarah! We are sorry that you weren't feeling well, we hope you are doing much better now. Thank you for using GoodRx Care; glad you found it not only quick but helpful! If there was anything that could have made your experience better, please let us know by logging into your account and sending us a message, or by giving us a call at (415) 237-1378.

Thumbnail of user ellend52
1 review
4 helpful votes
May 5th, 2018

GoodRX Gold was exceptional! It's the pharmacies that need to be educated. Initially CVS refused to apply the discount as they said my ID # did not exist. Within 15 minutes Alexis at GoodRX Gold customer service had solved the issue with them and my prescription was filled at the cost quoted to me by GoodRX which was $83 less than the cost at CVS without the card. It did take an extra 15 minutes BUT CVS says that they have the info on file for future refills so there shouldn't be future delays!

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Thanks for the kind words! Not sure why the pharmacist was confused, as we work closely with CVS, but happy it got resolved. :)

Thumbnail of user bbs4
1 review
5 helpful votes
June 14th, 2020

As a pharmacy Technician I can tell you this is a nightmare! I understand people want to save money and that is fine! But then we get the customers that are just doing it to save a nickel! It is time consuming and it takes away from us being able to fill a childs antibiotic that someone is waiting on! Also prices are not always what the app says and they yell at us! Hoping our pharmacy will eventually exclude good rx for good!

Thumbnail of user jlh6
1 review
1 helpful vote
May 31st, 2019

My husband has no perscription coverage uses VA. At times needs antibiotic now. Used Good RX at Walgreens on Levaquin 750 mg x 7 pills cost $36.94, savings $174.00, that's amazing. Thank You GOOD RX

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Thank you for taking the time to share your experience with GoodRx! We are very happy to hear we were able to help you save.

Thumbnail of user darbyr1
1 review
3 helpful votes
October 5th, 2019

I was prescribed a medication by my doctor that came to $213 with my insurance at the pharmacy. I decided to check Good Rx because I couldn't afford to pay that much. With the Good Rx discount the medication came to $45. I'm so glad this service is available.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hello Darby--We are so happy to hear that we could help! Feel free to give us a call if you have any questions in the future! Our direct line is 888-799-2553!

Thumbnail of user dianac427
1 review
5 helpful votes
March 1st, 2020

This is my first time using GoodRX and I only paid $1.81 for my prescription. They gladly took it at CVS with the only difference that they didn't give me the pills inside a plastic bottle but in its original strip packaging, which is fine as the bottle ends up in the garbage anyway. Thank you!

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hey Diana! We are so happy that we were able to help you save on your medication!

Thumbnail of user jacquelineh319
1 review
0 helpful votes
March 13th, 2019

Thank you so much for savings I'm 72 on a tight budget and this site has saved me hundreds of dollars even with my ins you are so much better

Thumbnail of user helgas9
1 review
1 helpful vote
June 15th, 2020

I thought I had good insurance through a Medicare plan, but when I was prescribed fenofibrate for high triglycerides I was shocked to find that my co-pay for a 90 days supply was over $100. When I went on line to find out where I might find a better price, I was pleased to find that same 90 days supply for $24 with Good RX. Thank you, Good RX.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hi Helga! Thank you for your review of GoodRx! I’m reaching out because we’d like to feature you and your experience so others can also learn how to save on their medications. We’ll also send you a free gift to thank you for your time! To submit a testimonial, follow this link: https://secure.boast.io/site/kudos/GOODRX1

Thumbnail of user larainaw
1 review
1 helpful vote
April 6th, 2017

My prescription was originally $250 with no insurance, then my insurance kicked in and it wasn't covered for some bizarre loop hole reason. I saw a Good RX commercial and decided to check it out. My life saving medication was only $55.

All I can say is thank you to the genius who figured this out and please keep up the good work to help the broken health care system in the US. Mahalo!

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***If you have a question for GoodRx or an issue you'd like help with, PLEASE DO NOT POST IT HERE PLEASE. This website has no relationship with GoodRx and we do not regularly monitor it. Also, we find that customers who post questions and reviews here never respond when we reach out.***

***We have amazing customer care service professionals waiting to help - just email help@goodrx.com and we'll get back quickly. Our goal is to help all Americans afford their prescriptions, and we want you to have a good experience.***

Company Representative

Thumbnail of user douglash20
GoodRx R.
Typically responds within 3 days

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