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GoKeyless has a rating of 4.3 stars from 486 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoKeyless most frequently mention customer service, tech support, and great job. GoKeyless ranks 1st among Locksmiths sites.
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The team at Go Keyless has always been responsive from my purchase through installation and technical support. Everyone I have communicated with has been wonderful. Thank you Go Keyless Team!
Will never use this company again! We ordered one lock and sent us two and charged us for two. I asked how to fix this, and they said they would send me an email with how to send the extra lock back, but they never did this. We are a very busy entity, and the last thing we need on our plate is trying to correct this company's mistake, and then jumping through their hoops to get our money back, go through the hassle of sending the extra lock back. Save yourself the trouble and don't use GoKeyless!
Spoke with Tristan Marshall about getting some locks for a job I'm working on. He initially tried to help me but I realized the locks he was recommending weren't going to fit. This was pretty disappointing since I'm relying on his expertise. He told me he would find some other locks and after nine days and three emails to him later, he doesn't respond anymore.
I needed a few cards and they had a good price. I order 10 and when shown the shipping options is says $0.00 for 3-5 day delivery and it is selected. Since I am in no rush I accept it and move on. I supply my credit card, and stupidly click through the last review page. I say stupidly because a $20 order now has a $27 shipping charge that I never selected. Oops, too late. Had I seen that I would have cancelled and purchased elsewhere.
-Rudi
I ordered the wrong item and was given a RMA No. To return the item. I returned the item with the RMA on the address label, as required, but never received my refund. As a result of their lack of response, I can not recommend Gokeyless.com.
Everything was going well, I was even given a 5% discount code, When I tried to apply the discount code it didn't work. I spoke with the online operator, they said to process payment anyway and that they would catch the error and fix it... it didn't get fixed.
The website does not seem to be to accurate. I am extremely disappointed in that one of the item I ordered (Arrow V2 Deadbolt Lock (10BP) has been back-ordered for 2-3 weeks when your website gave no indication the item would be back-ordered. Had I known that it was out of stock, I would have acquired it from a local vendor that had it in stock for only a few dollars more.
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Our company specializes in distributing commercial locks and offers a comprehensive turn-key solution that ranges, from small backyard endeavors to government security, multiple apartment complexes, and complete hotel solutions.
GoKeyless - Shop Online for Keyless Door Locks for your business, home, cabinets, and gates. Talk to our agents about your project. We are specialists.
Our story began…
On just an average day when our co-founder, Josh Stamps, made a quick trip to the grocery store on the way home from work. Eager to be home, one arm with groceries, the other with a briefcase, he walked towards the front door. Then he faced a challenge we all have experienced, the inevitable need to retrieve your house key. The fumble began, and for a moment, it seemed he could recover until….the groceries came crashing down to the ground as he quite literally spilled the milk.
“Why can’t there be a better way?!”
This universal problem left him asking exactly that. It then sparked an idea that couldn’t be stopped. One event led to a revolution that spread throughout the world. Eighteen years later and over 5 million locks sold proves that keys are a problem and we have the solution!
Dear Bill H,
We are sorry for the issues you had with returning a product. At GoKeyless, we strive for customer satisfaction. Please let us know if your return has not been handled and we will make sure this issue is resolved. Thank you again for shopping at GoKeyless.com and sharing your concerns.