• Goibibo

Goibibo

Overview

Goibibo has a rating of 1.6 stars from 369 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Goibibo most frequently mention customer care, worst experience, and full refund problems. Goibibo ranks 491st among Travel Deals sites.

  • Service
    83
  • Value
    78
  • Shipping
    59
  • Returns
    60
  • Quality
    68

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 51.6%
Positive
16
Neutral
0
Negative
15
103
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Not customer care, hopeless AI toll (name GIA), no way to connect with them through e-mail.
  • Worst customer service, avoid booking tickets from Goibibo.
How would you rate Goibibo?
Top Positive Review

“Review for the Goibibo”

Har$#*! T.
10/18/23

Recently I visited to jaipur for a weekend trip.So, I started to find the best staying option in jaipur Then goibibo helped me to find a suitable hotel. The property was well served and hygienic. The staff also was much coopeartive. Thanks to you Goibibo for the worthy recommendations. Thanks again!

Top Critical Review

“2x policy is a fraud”

Aakriti V.
12/24/23

Secured my travel under 2x policy but I wasn't aware that it's a total fraud. My trip was cancelled when I was on the way of railway station. I took a flight as I was having bookings for my 7-day trip. My trip costs 3500 but they refunded only 2700 instead of double amount. They gave me a voucher of 2700 with 7 days validity. How can I travel if I'm already out of town with this coupon. I raised an issue regarding same but no solution from their side. Never use Goibibo. They're fraud.

Reviews (369)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer care (75) customer service (49) hotel booking (21)
Thumbnail of user vivekanandanv
1 review
1 helpful vote
September 5th, 2018

I BOOKED A TICKET FROM MADURAI TO CHENNAI IN BLUE BIRDS TRAVELS, ON 2. 8. 18, THE OPERATORS WERE VERY MUCH CO-OPERATIVE IN ALL ASPECTS VIZ, RESCHEDULING THE TICKET, ARRANGING BUS IN TIME, STOPPING IN A GOOD HOTEL FOR TIFFIN, PROVIDED EXTRA WATER BOTTLES ON DEMAND, AUDIO AND VIDEO. ETC. EVERYTHING ARRANGED UNDER THE DIRECT SUPERVISION OF THE OWNER HIMSELF AT MADURAI, THE JOURNEY WAS PLEASANT AND KEPT UP THE TIMINGS ALSO. I RECOMMEND THIS BLUE BIRD TRAVELS FROM MADURAI AND FROM CHENNAI FOR A COMFORTABLE JOURNEY.

Thumbnail of user dhruvp4
1 review
2 helpful votes
May 29th, 2017

Totally fraud company and cheat the people by showing lowest price s they offer but in reality they can't... really true one my experience...

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Find best deals on flight booking, bus booking, and hotel booking at Goibibo. Get best deals on hotels, trains, cheap flights, and bus ticket booking.

Company Representative

Thumbnail of user piyushs47
Goibibo C.
Typically responds within 10 days

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