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GoFundMe has a rating of 2.2 stars from 507 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GoFundMe most frequently mention freedom convoy, canadian truckers, and political pressure problems. GoFundMe ranks 24th among Crowd Funding sites.
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I set up a gofundme to help us because we've spent everything as individuals rescuing (spaying and neutering, loving, providing, shelter meds) alone, NOT a nonprofit. When people gave I wanted to make sure my sincere thank you's reached them and that publicly people could also see how much we appreciated any donation, no matter how small. Gofundme has always made suggestions how to reach and appeal to people and my endeavors were challenged because I have no family (meaning those close to me) to share and my friends are few and don't exist to continuously support our big hearted and what turned out to be extremely expensive to us in so many ways. Gofundme people have always had my back with ANY question I have ever had these last 2 years. They are fast, compassionate and take the initiative to suggest things to do. They have allowed me to bring this "people" problem of two many not spayed or neutered animals who can't just be fed, they need to be adopted if not feral or fostered. I tamed mainly 65 of the ferals thinking one day they could be adopted... but that didn't happen. I couldn't form a nonprofit in SC because after trapping and feeding and medically treating 125 animals on my one acre I couldn't agree to take in 69 more so I was denied financial help. Thank you, Gofundme, because without you and the ability to ask people to donate a little and share a lot there would have been times, and still may be, when expensive vet bills, medications and RX food would not have been bought. Thank you for GREAT customer service without fail.
Set up a GDM page for a literally starving family (long term friends) living in Gaza, now refugees housed temporarily in Rafah. GFM immediately put the page 'under review', meaning people can still contribute but no money will be transferred to the needy. Long list of open-ended questions via email. I answer immediately then get no response. Still waiting after 3 days. A site that pertains to help, but does not actually help starving people (bc they are brown, imho) is worse than useless.
Unfortunately there are people who use and abuse the site for greed and selfishness not willing to work while others truly are in need of it. When someone uses it more than once, I'd be very suspicious. Know who you're funding and research them as narcissists are alive and "not well".
They say that they'll get back to you within 20 to 30 minutes but it takes at least an hour. This is important if you're raising money and need help quick.
I was happy to contribute recently to a very worthy cause spear-headed by the local branch of a trusted children's educational non-profit, First Five. They were soliciting donations through the crowd funding company, Go Fund Me. While I was going through the steps to add my donation, I noticed an additional request to "include a tip" to the Go Fund Me organization. I opted not to click on this unexpected add-on, but when my account was billed, they had added a hefty "tip" to the amount I had chosen. I wrote to the Go Fund Me company expressing my objection to their billing me beyond what I had agreed to pay, but they never responded. In future, I don't plan to share funds again via this company, Go Fund Me.
Hi Lisa, we are so sorry for any confusion and that we did not receive your message.
Now that GoFundMe has 0% platform fees, generous tips from our donors allow us to maintain and improve our free platform so that we can help even more people. That said, tips are completely optional, and we can certainly refund that tip since it wasn't intentional.
If you contact us here: https://support.gofundme.com/hc/en-us, one of our Happiness Agents will issue a refund to you right away, and those funds will return to your card in 3-7 business days.
We look forward to hearing from you!
It would seem that this group has only the best intentions in the beginning. What could be more honorable than helping people raise funds for all sorts of needs and causes? That is all well and good, until the layers of the organization begin to reveal themselves. They claim to all legit and transparent. But, my experience says quite the opposite. GoFundMe changed their website and most of the formatting overnight, without any explanation. I spent a couple of weeks of trying to get to the bottom of why donor information was no longer available. I received all sorts of answers that they were working on it... and then no answers at all. Finally, I was sent an email stating that because of new privacy legislation in the European Union (?), donor information is no longer available. Okay, that made no sense. Most of my donors were in the US and one person in Iceland. But why did it take weeks to get that answer? Only after berating them with repeated emails, did I get this little bit of an answer. They have no customer service number to call... and when I requested that they please call me... the answer was, "we don't call". Because of the lack of reports available... no donor list, no complete disbursement/withdrawal list... I started to become suspicious of this groups intentions. Not only do they solicit tips from donors, they are vague to donors as to where that money goes. I'm glad this fundraising campaign was successful. But... it was not due to any assistance from GoFundMe. Also after the revamped website "appeared" without explanation, many of the functions disappeared or were no longer functional. I was told if it works on the app... use the app. This is a lousy explanation. SO, I would not recommend this site... there are so many others. Beware of any organization that will not communicate with you directly.
We're sorry to hear this, Tim - GoFundMe truly is here to help, and we certainly want you and all others to have the best possible fundraising experience with us. In order to serve thousands of customers daily and keep written record of important account details, we currently offer full customer support through email only. We are constantly looking to streamline the GoFundMe experience, and recently simplified parts of the campaign management process in order to do so - we understand the changes may take some getting used to, but ultimately, we look forward to more people more seamlessly able to raise the needed support. We've also transitioned to a 0% GoFundMe platform fee for new personal campaigns in the US (and some other countries), to help campaign organizers keep more of what they raise. We are now powered by voluntary donor tips, which allows GoFundMe to continue running. As you mentioned, we have also needed to comply with new data protection regulations, causing some private donor information to no longer be available. However, we can certainly still provide you with complete withdrawal records, and lists of donations. We sincerely appreciate your feedback, and your understanding as we work to keep GoFundMe the safest place to give.
I've given to many gofundmes throughout the years and while I believe that this is a great concept and platform- the fact that they are controlling funds and limiting donations to certain groups for political purposes is STRAIGHT UP DISCRIMINATION. I will never donate using this platform again. Hope they sink.
For options on how to get recovery of any funds lost to any of the options below;
1. Binary option scam?
2. Forex trading?
3. Romance scam
4. ICO Scams
5. Online betting scams
6. Bitcoin scam
7. Phishing scam
Or any other scam related cases, there is good news a group of financial cryptographers who are good in developing algorithms, ciphers and security systems to encrypt sensitive information you can contact them on Assetrecoverynow.co I find it very helpful.
Thank me later
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GoFundMe is the #1 and most trusted free platform for personal fundraising. Over $5 billion raised by millions of people.
We appreciate you sharing your feedback here, Trisha, and agree a quick response is so important! As we work 24/7 to serve thousands of customers a day, our goal is to reply within 30 minutes each time, as noted on our contact form. During times of increased volume, it may take us a bit longer to respond, but you have our word that we will always do our absolute best to reply as quickly as possible! Thanks so much for your understanding, and patience in hearing back from us the last time around - we'll be there for you if you need anything else from here.