Glow Source

I orderd a large order of hats on September 16. I sent multiple emails and called multiple time and the man didn't help me at all. All he gave were excuses. I am very disappointed. And I tried calling and now Im not getting a response.

I received my order, but it was about two weeks after I got an email saying to expect it within 48 hours. I tried to contact the company 72 hours after the email but never got any response, so I gave up and ordered a replacement from Amazon.

Amazon's replacement turned out to be worse (leaky glowsticks), so I am glad that glowsource.com's order did eventually arrive, but I wish they'd been more communicative. A two week delay, particularly In These Times, is quite acceptable, but being told "it will show up in 48 hours, contact us if it doesn't" and then not responding to the contact is unsettling.

I ordered blinking hats for an event and 3 days before they sent instead a baby hat. I emailed them why this was happening and they said they would resend the hats. The day of the event I asked where this order was, and they said that they could never get a seller. Instead of telling the truth, they lied to me and caused an incredible amount of stress because of their lack of ethics. Please do not shop from this site.

BEWARE! And don't order from this site unless you want to get ripped off. My receipt says they ship 24 hours after the order is received. I placed an order over 3 weeks ago and have tried contacting the company numerous times via voicemail, text, and chat. After leaving 7 messages someone finally texted me a week later with an excuse that they had a quality issue but would get my order in the mail immediately, the very next day. That was a week ago. When I reached out to inquire about the tracking number or delivery date , no one will return my messages. I could have ordered from a different shop and received my stuff by now. Not only will my party not have the decorations I ordered, now I have to go through my credit card company and submit a fraudulent charge claim to get my money back. Customer service is non-existant. NOT WORTH IT. Save yourself a headache and shop somewhere else. They pretend they can't take your call or answer your message because THEY ARE SO BUSY HELPING OTHER CUSTOMERS...hAHAHA! How many people really buy glow stuff, ever? First time in my life and I still have yet to purchase anything successfully. If this is how they do business like this I can't imagine they have ANY customers. I'm starting to doubt if it is even a real company.

I ordered a lightsaber and it was damaged so I emailed them and sent it back and I have yet to receive anything in 90 days or even be contacted so I think action needs to be taken against glow source.

Their website says "If you select "Next Day Delivery", Online orders prior to 2pm will be shipped and delivered the next day, however if it is from 2pm forward, it will be considered as ordered next day and shipped the following day. So I orders prior to 2pm and paid the highest shipping Next Day which cost around $40, but it turned out that instead of my expected delivery of April 29th, the delivery won't happen until May 1st. I had to call and ask for a refund because my niece's bday was April 29th. The lady I spoke with felt sorry for what happened and all she promised me was she will make sure that she will have it delivered on April 30th instead of May 1st and that my shipping cost will be refunded. I am still waiting for the refund.Other than the wrong information on shipping, the products are well loved. I will order here again.

I placed an order on Feb.1st. I will.never get it. Their mailbox is full, there is nobody handling any customer service. They need zero stars.

I didn't get my order and there is no link to make contact. I hope glow source gets this note and contacts me.

Although my order shipped quickly, it's missing 5 items. I've tried emailing and calling with no response. This site came highly recommended but has proven only to be a disappointment.