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Gilt City has a rating of 2.7 stars from 24 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gilt City most frequently mention customer service problems. Gilt City ranks 7th among Flash Sales sites.
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Just received an E-mail that Gilt was going to refund my money: I had actually found the certificates and was able to use them. It was in the eleventh hour, and a last minute effort on my part. I E-mailed back and told them not to do the refund - I know Crazy! Anyway being honest sometimes requires sacrifice: I promised to leave a follow up Positive Review. This is it "Good Work Gilt and Thank You for Trying"!
They have the worst customer service. Groupon is MUCH better. I bought a voucher for a salon that closed and did not open. It took over a week to get a refund. The worst was when I bought a voucher for a restaurant that did not open for dining. I paid $75 for two people. I can't use it because the restaurant is not open. The restaurant will only allow me to take out $75 worth of food, but not the promotion I paid for. It is useless to me. They won't give me a refund. I have disputed it on my credit card. Hopefully, it will work out.
I take back my words. The quality of the goods is perfect, price too.
People in the service are polite, but very busy, problems are solved slowly.
Products used:
Predire Paris
The shoebox deal was very good, but a lot of the deals are so obscure or based in NYC. I live on Long Island so it's not that helpful and the prices aren't as competitive of what they used to be
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Hi Karen,
Thank you for your feedback in regards to the old offers and new on Gilt City.
We really do appreciate the time you have taken to share these concerns with us and will ensure that they are shared with the relevant department.
Warm regards,
Maureen
Customer Service Specialist