After finding out that my order was not received, and being very upset about it, I called the Gift Tree and spoke to James. James listened to my upset and was very understanding. He engaged me in pleasant conversation, which calmed me down. Because he understood why I was upset, he worked very hard to see to it that I got the gift that I wanted sent. He sent it out and it arrived when he said it would. It was after Father's Day, and I explained to my husband that his gift would be late, and he was okay with that. When it arrived, my husband loved it and enjoyed tasting the wide variety of goodies. He invited me to join him, and I was so pleased with everything. We are still enjoying.
I do want to say that I was so impressed with James and how he handled my complaint, that I have made a commitment to myself to use Gift Tree for gifts from now on.
Thank you James!
The gift came quickly and promptly. The friends who received the gift were so thankful and thought it was beautiful. They even asked where I got it from so they can send a gift from Gift Tree too. Thank you for such a great product and value.
We paid extra to make sure it was delivered on time. It wasn't delivered at all! They blamed the vendor they used but wouldn't even tell us who that was. The agents were very rude (notice I didn't say customer service as there is none) and we eventually were connected to the manager to make sure we got our money back. Let's see when we get our credit card statement.
I could only find a particular wine on GiftTree though it was marked up 3x the regular price. So I ordered it and it came in a box that was falling apart. If I had sent this as a gift I would have been embarrassed!
Having an engraved name plate option made this gift box filled with fresh fruit and yummy items made this particular gift a truly special gift for my client appreciation gift. Thank you. I will definitely be ordering from you again.
Realtor, Dorothy Broderson lic#*******
Basket was good, but I had specifically inquired about not including a greeting card and was told a card would not be included. However, the basket had a card that said "No message requested". This was the very thing I was trying to prevent when I asked the Service Rep...
While obviously I'd rather a delivery arrive early than late, I was a bit frustrated to learn the recipients didn't get their anniversary gift ON their anniversary. They also travel a lot and I only had a guarantee that they'd be home on the 12th (when I scheduled this for), so I got lucky that they had just arrived in town on the 10th (when it was delivered). Products themselves were fine! Thanks :)
I was not aware that the $4.95 charge meant a signature was required when the gift was delivered because it had alcohol in it. Then I was concerned because the recipients worked during the day. One person was not home to sign for the gift but the delivery was attempted later in the day and they were there. I had sent 2 of the same gift to different family members and they both got their gift. My worries were for nothing. Thank you.
I paid extra for 4 baskets to be delivered by a certain day and they were NOT delivered by that day. When I called customer service they didn't do anything and just told me it's not guaranteed. Horrible customer service. I should be refunded the extra money I paid for shipping.
Because of the weather I was notified that it would come late (by feb 2). I agreed. But it came on Feb 3. Which was a day after her birthday. They specifically stated that the latest was on the second of February.
Ruben, I am so sorry to hear about your gift arriving a day late. It sounds like we did not communicate as well as we should have with you. I really appreciate you reaching out with this review to give us your feedback. We need this kind of feedback to make us a better company. Again I apologize for the issues that happened with your gift, but I hope with a review like this it will help us with the next person. And hopefully you will use us again in the future and see a difference.
Thank you,
Monica
One item was not delivered even on the second date they asked if they could switch it to.
The other one, a plant in a box, was left by the front door in front of a house in Minnesota, so of course was frozen.
Not a great company. They promise delivery dates they can't "deliver" on.
Tommy, I am very sorry to hear about the problems that happened with your last orders. I totally agree that this was not handled correctly by the delivering florist and we take full responsibility for the issues that happened. I am going to send you a private message in hopes we can make this right for you.
Thank you,
Monica
Ordered an $80.00 gift basket to be sent to a business in another state. Received a text message from recipient with a photo of the basket and I was in shock! They received about $10.00 worth of the cheapest fruit. Sooo embarassing! Called customer service and they said they would re deliver a new basket and it was never done. They are now claiming they will refund $40.00 to me. Still does not fix the situation. DO NOT ORDER FROM THIS COMPANY!
I was behind on my clients' holiday gift-giving this year. GiftTree's customer service was outstanding and provided my clients with beautiful baskets and a personalized ribbon. The baskets arrived just days before the holiday break. I've gotten wonderful feedback on the baskets.
Could not complete purchase on website. Had to call to make purchase. Purchased 2 easter baskets delivered to the same address. Required to pay 2 separate delivery fees and was given a day for delivery. The baskets were not delivered on the day specified. Entire experience very frustrating.
Thank you for taking the time to provide this feedback! We are terribly sorry for the difficulties at checkout. This is feedback we take seriously and would love to know more specific feedback on any error messages or issues that caused this poor experience.
I have looked into the delays with your gifts and found that there were severe weather conditions with an unseasonably late snowstorm on April 12th that caused these to arrive a day later than expected. I know how upsetting it is when plans change last minute, and I am sorry that this impacted your order. We generally are not able to reimburse for weather delays, but I've processed a credit of one of the shipping fees back to your account due the checkout difficulties. You'll see this in your account in the next 3-5 banking days.
Thank you again for your comments!
Best Regards,
Sara M.
My recipient received rotten fruit. They sent me pictures of the basket I sent them and, not only was it missing products, but the green pears had holes in them and the red pears had bruised spots. They had to throw out half the basket. I was so embarrassed. The basket looked like I spent $20. GiftTree isn't cheap and I felt I wasted $100. I called to complain and they said they would resend the basket. It's not been received yet so we'll see how that works out. I will never use them again.
I ordered a $100 basket with wine and when it arrived it looked like something I could have picked up at five below. It was a tiny basket where everything was stacked inside and shrink wrapped. Not at all what I expected. Doesn't look like it's worth $20. The wine wasn't inside the basket but wrapped in bubble wrap next to it. Very dissatisfied with the quality and appearance.
While ordering was easy. We selected the Best for a floral arrangement and what was sent looked like something from the selection that you get in a grocery store. We also ordered a box of candy and wine. The wine we got engraved which was the best thing. The candy was never received and this was a birthday gift.
Ordering was easy although I cannot log in to my account to correct my password. I sent a gift basket to my son and also my daughter. Both lived out of state. I was shocked when I received a photo of my son holding the gift basket I paid almost $100 for. It was so small. Not doing that again. I feel like it was way too much money for the value they received for that $100 family present.
The order process was very easy. We shall see if it all arrives in good condition and as described.
The Good As Gold Basket looked nothing like was advertised. I was highly disappointed. The second basket (Fresh Fruit Trio Cheese and Wine) took several attempts for delivery because an adult signature was needed.
There was a large range of gift baskets and prices to suit all occasions, and it was so easy to order once the decision was made. It was very satisfying to be able to track the progress of the delivery and see it had reached its destination.
Overview
GiftTree has a rating of 3.5 stars from 1,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping and fruit basket. GiftTree ranks 3rd among Gift Baskets sites.
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- Vancouver, WA, United States
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Business History
GiftTree is proud to bear the pomegranate as our emblem, as it perfectly embodies our approach to designing and curating our gifts. Spanning continents and cultures, the pomegranate has served as a symbol of generosity since ancient times. When extended as an offering, pomegranates signify good will and the best intentions from one heart to another. The pomegranate is, essentially, who we are at our core - defining generosity.
We aspire to inspire.
The good taste that each gift embodies—and the uncompromising quality we guarantee—assures you that whatever you choose to send will inspire genuine delight and gratitude from friends, family and business associates. You’ll be making a lasting impression.
Exclusive keepsake containers.
The presentation of your gift is carefully planned to maximize the “wow” effect at first sight. Ordinary boxes won’t do. We design shapes, choose colors and select durable, luxurious materials for all our signature trays, baskets and chests. As a result, they can be repurposed for years, granting your gift impressive staying power.
Your gift will be swiftly on its way.
The vast majority of gifts ship the day you order them…from whichever of our three locations is closest to the shipping address. If you are a last-minute person, this is music to your ears.
Personalization & business identity.
Would you like to display a name, message or business logo on your gift? We will engrave, emboss, monogram or imprint your message. And here’s the best news: in most cases, we need only one day to do it!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Lorraine,
Wow! Thank you for these kind words and for taking the time to share such a wonderful customer service experience. I can't stop smiling and I hope you don't mind me sharing this with the rest of the team. This is exactly what we strive for whenever someone picks up the phone and reaches us, a personal and positive interaction. I'm so glad James could be the hero of the occasion! We look forward to many more happy gifting occasions with you. Give us a call anytime!
Sara M.