• GiftTree

GiftTree

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Overview

GiftTree has a rating of 4.3 stars from 1,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping, and fruit basket. GiftTree ranks 1st among Gift Baskets sites.

  • Service
    286
  • Quality
    1140

Proactively asks for customer feedback

This company responds to reviews on average within 26 days

Positive reviews (last 12 months): 87.8%
Positive
65
Neutral
1
Negative
8

Instant Feedback

17,563 reviews

36
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How would you rate GiftTree?
Top Positive Review

“Lifesaver”

Oleg T.
3/15/24

This store has been my lifesaver on so many occasions. I am kind of a clumsy guy who always remembers to buy a gift when needed in the last hour 🥴 And just remembered that I have never written a review at least to thank them for their amazing service and show how happy I am that I have discovered them. Now, whenever I have occasion for a gift, I turn to their website and see if I can find something appropriate. And I always do 😀 The gifts come in nice and fancy packages, the prices are affordable and the delivery is fast. Also, they have a remarkable assortment so it is not tricky to find something for whatever occasion it is.

Top Critical Review

“Late delivery”

Johanna D.
4/16/21

I paid extra to have the basket delivered on Friday and it didn't delivery until Monday after 6 p.m. If you are going to offer expedited delivery at a cost, then you need to get it there when you say you will.

Reviews (1,900)

Rating

Timeframe

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Reviews that mention popular keywords

gift tree (663) customer service (365) birthday gift (58) day delivery (42)
Thumbnail of user olegt8
10 reviews
17 helpful votes
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March 15th, 2024

This store has been my lifesaver on so many occasions. I am kind of a clumsy guy who always remembers to buy a gift when needed in the last hour 🥴
And just remembered that I have never written a review at least to thank them for their amazing service and show how happy I am that I have discovered them. Now, whenever I have occasion for a gift, I turn to their website and see if I can find something appropriate. And I always do 😀
The gifts come in nice and fancy packages, the prices are affordable and the delivery is fast. Also, they have a remarkable assortment so it is not tricky to find something for whatever occasion it is.

Thumbnail of user albertg192
1 review
0 helpful votes
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April 19th, 2021
Verified purchase

Quick and simple order for wine. Added the "GET WELL" card option for a personalized touch.

Thumbnail of user stevenb1908
Steven B.
1 review
0 helpful votes
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July 11th, 2021
Verified purchase

My orders have been what I expected them to be and delivered on the day promised

Thumbnail of user sarad804
1 review
0 helpful votes
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June 20th, 2023
Verified purchase

Wine basket gift for my father. He was thrilled with the wine and you made his day with a beautifully put together gift basket and it was delivered ahead of schedule! Awesome work. Thank you! Will continue to order from GiftTree.

Reason I chose this business:

Randomly selected on internet search

Quality
Thumbnail of user richardv1073
1 review
0 helpful votes
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March 28th, 2023
Verified purchase

The product ordered was one week late getting out and delivered. Once I realized it and called customer service, it was taken care of very professionally and very quickly! Thanks!

Extremely professional and prompt in the resolution!!

Service
Quality
Thumbnail of user jamiem637
1 review
0 helpful votes
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May 16th, 2021
Verified purchase

Everything was great and it was received very well, just wish I could have had it delivered the same day I ordered it. Also, a suggestion - offer gluten free options

Reason I chose this business:

They had the options I wanted

Reason I chose this product:

They had the options I wanted

Quality
Thumbnail of user lindas2851
2 reviews
0 helpful votes
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March 6th, 2022
Verified purchase
• Updated review

I love using Gift Tree for all my special events, birthdays and weddings for all my out of town giving. Great selection, service and the gifts always arrive on time.

Reason I chose this business:

Family birthday

Quality
A delightful experience all around
December 9th, 2020
Verified site experience
• Previous review

A delightful experience all around - I love shopping at Gift Tree. They always have just what I want and get it shipped there in time.

Reason I chose this business:

Previous order

Thumbnail of user karend2198
1 review
0 helpful votes
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August 15th, 2022
Verified purchase

We placed an order with you from Vancouver, BC to a southern state with great success. Clients loved the package so we chose to use your service again!
Thank you!

Quality
Thumbnail of user faitht54
1 review
0 helpful votes
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December 24th, 2021
Verified purchase

Update: sent email via contact form on their site, not only did they email back, they also called me! During the time I submitted the contact form, another rep reached out to verify if I wanted to sign my name on the gift being sent, I did, so double score for Gift Tree.

Original issue: Promo code did not apply to item ordered. Even though, TWO promo codes provided by the company. Seriously mislead.

Summary, if you have an issue, just reach out to them, they will promptly make it right.

Reason I chose this business:

Usually had good experience, however, not applying promo codes provided is problem.

Service
Quality
Thumbnail of user ayushib7
1 review
0 helpful votes
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August 3rd, 2022
Verified purchase

It was a last minute order and was delivered within one day! The items in the gift basket were quality products as shown on the site.
Happy with the service!

Quality
Thumbnail of user eileeng228
2 reviews
0 helpful votes
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December 9th, 2022
Verified purchase

My family members enjoyed the surprise gift. They look forward to enjoying the basket with holiday guests this season.

Reason I chose this business:

I liked the options offered and the baskets seemed to offer more interesting options rather than just sausages and cheese or cookies.

Quality
Thumbnail of user carolynm1602
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

I had a gift basket sent to a very dear friend and she just loved the basket! She was very happy with it. Thank you for your help with this.

Reason I chose this business:

I saw the beautiful gift baskets online and thought that would be a great gift.

Quality
Thumbnail of user susanc4170
1 review
0 helpful votes
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July 17th, 2023
Verified purchase

I order for employees that are sick, surgery, deaths and births. I get numerous positive responses with the baskets.

Quality
Thumbnail of user celiah87
4 reviews
1 helpful vote
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June 23rd, 2023

It was great having you GiftTree. It was all so sorted. Good products, good service, quality products and proper presentation. The Gourmet gift basket was a hit with the recepients. Alot more stuff in the website to choose from. Would recommend.

Thumbnail of user ronaldh852
1 review
0 helpful votes
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September 6th, 2021
Verified purchase

What a fun way to celebrate a 21st birthday! The custom box makes a great keepsake. Super fast delivery!

Quality
Thumbnail of user mariong86
1 review
0 helpful votes
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October 21st, 2021
Verified purchase
• Updated review

I love your range of gifts. Perfect for me (in Australia) to send a gift to my American friend!

Reason I chose this business:

I have used Gifttree several times. Always happy with the quality and service.

Quality
Great range of gift ideas
October 6th, 2021
Verified site experience
• Previous review

Great range of gift ideas. I will be back! So good to be able to order a gift for my American friend online!

Reason I chose this business:

Have used this site before.

Ease of purchase and payment!
October 12th, 2020
Verified site experience
• Previous review

Ease of purchase and payment! Good range of gift ideas.

Reason I chose this business:

Have used Gifttree on a number of occasions. Great for international gifts! Fuss-free

Thumbnail of user marciar198
1 review
0 helpful votes
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January 26th, 2022
Verified purchase

I was easily able to navigate Gift Tree website and it was easy to place an order. Thank you!

Reason I chose this business:

I found what I wanted through GiftTree. I appreciated the $20 off.

Quality
Thumbnail of user tamarak211
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

The recipient said, "Thank you for such an awesome gift!". The item was ordered and delivered without incident, on time and as described.

Reason I chose this business:

I found Gift Tree when searching for gift baskets online. I have sent items two times now using Gift Tree and both times I have been more than satisfied with this delivery service and the selections that it offers.

Quality
Thumbnail of user davidw3582
1 review
0 helpful votes
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March 20th, 2021
Verified purchase

So thankful for this service! Our client was so grateful and so amazed by their fruit basket. Thank you!

Thumbnail of user joycep672
1 review
0 helpful votes
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April 9th, 2023
Verified purchase

While I was disappointed that you could not meet the next day delivery, I was pleasantly surprised to receive a call to inform me of that and to offer free delivery. The recipient was pleasantly surprised and was very enthusiastic with gift.

Reason I chose this business:

I have ordered from you in the past and have never been disappointed in the product.

Quality
Thumbnail of user jamess3807
James S. – GiftTree Rep

We're sorry that your request for next day delivery wasn't able to be completed. We own that. We're happy that your recipient really enjoyed their gift and we will do better to ensure they get their gifts on time in the future. Thank you for choosing us and for the feedback! :)

Thumbnail of user jt476
1 review
0 helpful votes
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August 26th, 2021
Verified purchase

I ordered a gift for a special occasion but unfortunately the recipient moved to a new address.
I called customer service and very graciously allowed me to give the new address and the gift was re sent to the correct address.
Thank you!

Service
Quality
Thumbnail of user nickr790
1 review
0 helpful votes
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March 10th, 2021
Verified purchase

I ordered a gift for my mother's 70th birthday and they delivered on the day they said they would. Thank you!

Thumbnail of user joannj77
1 review
0 helpful votes
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July 10th, 2021
Verified purchase
• Updated review

There should be no charge for ribbons for common occasions like birthdays and anniversaries. Or include in price so we will not feel you are nickel and diming us.

Reason I chose this business:

We received a gift tree basket and were delighted with the product

Quality
There should be no charge for ribbons for common occasions...
September 21st, 2020
Verified site experience
• Previous review

There should be no charge for ribbons for common occasions like birthdays and anniversaries. Or include in price so we will not feel you are nickel and diming us.

Reason I chose this business:

We received a gift tree basket and were delighted with the product

Thumbnail of user paulas894
2 reviews
0 helpful votes
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May 4th, 2022
Verified purchase

I was very happy with the online selections of gifts, the website was very user friendly, excited that I could us the coupon code on my first order and the quick ship and reasonable shipping fee is was the icing on the cake, or should I say cookies :) Thank you for a great shopping experience! Then it all went down hill. They notified me by email to advise my order shipped, however, it never arrived, the customer service isn't open on week end so I could follow up but found out through Fed Ex that they never contacted Fed Ex to pick up, so my Mother's day gift was never received. When I finally got a hold of customer service the following Monday (after Mother's Day) they said it was lost in shipping, which was false since they never sent it out to begin with. P. Shade, Russellville AR

Reason I chose this business:

Found GiftTree on Google search and you had the most attractive pricing, gift selection and quick shipping available for us last minute shoppers, thank you so much, I hope to return again soon!

Service
Quality
Thumbnail of user janetc867
1 review
0 helpful votes
  • Send Message
April 29th, 2021
Verified purchase

Sent a gift basket as a thank you to someone, was easy and painless. Was able to include a note. Was delivered on time. My experience with this company has been positive

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From the business

Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.

Business History

We define generosity.
GiftTree is proud to bear the pomegranate as our emblem, as it perfectly embodies our approach to designing and curating our gifts. Spanning continents and cultures, the pomegranate has served as a symbol of generosity since ancient times. When extended as an offering, pomegranates signify good will and the best intentions from one heart to another. The pomegranate is, essentially, who we are at our core - defining generosity.

We aspire to inspire.
The good taste that each gift embodies—and the uncompromising quality we guarantee—assures you that whatever you choose to send will inspire genuine delight and gratitude from friends, family and business associates. You’ll be making a lasting impression.

Exclusive keepsake containers.
The presentation of your gift is carefully planned to maximize the “wow” effect at first sight. Ordinary boxes won’t do. We design shapes, choose colors and select durable, luxurious materials for all our signature trays, baskets and chests. As a result, they can be repurposed for years, granting your gift impressive staying power.

Your gift will be swiftly on its way.
The vast majority of gifts ship the day you order them…from whichever of our three locations is closest to the shipping address. If you are a last-minute person, this is music to your ears.

Personalization & business identity.
Would you like to display a name, message or business logo on your gift? We will engrave, emboss, monogram or imprint your message. And here’s the best news: in most cases, we need only one day to do it!

Company Representative

Thumbnail of user shawnaf
Sara M.
Customer Experience Manager
Typically responds within 26 days

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