My first review of this company was MUCH better. However, I now have to warn consumers to stay away. I purchased two $500.00 Lowe's gift cards from them recently. They gave me the standard "we have to do our verification process". This despite the fact that this was only the 100th or so card I have ordered from them. Whatever. Do what you have to do, except I was buying a fridge for my son's new home online, so I used cards from another company. My husband owns a business... I figured I would give the cards to him when they finally got done with their so-called "verifying".
Anyway, finally they decided I was worthy of the cards and sent them to me. As I said, by this time, I had ordered them elsewhere with another company.
Nevertheless, I didn't need them right away now. So, about ten or so days later when we did go to use them, there is no balance. Gone. Nothing. I lie... 63 cents on one card.
Not happy, I mean this was $930 of my hard earned cash they had. I e-mailed them. One of their "Heroes of Happiness" responds by telling me they will have it squared away in 24-48 hours. Now, I don't understand this as I could call Lowe's pretty quick and find out that someone had used them on this day, online, for this much. I would imagine that they had a little more ooomph and could have expedited the whole process quicker. I let two days go by, I e-mailed again. No answer. Next day, e-mailed again, no answer. Finally, called, left two voice mails. No answer to those either. Next day, I e-mail again. Tell them if no response by next day, I will dispute charges on my credit card. NO ANSWER. I called again next day, and reiterated this. Nobody called me back.
So, I held true to my words, and disputed both transactions the following day. I don't think it's because of this, but two hours later I had two separate e-mails from these so called HOH that they had credited my account.
I have a huge problem with this lack of customer service response. This is a decent chunk of change for most of us, and I wanted to know what was going on. ALL THEY HAD TO DO was respond. Say something. Anything. "we are working on it, don't you worry". TOTALLY ignored me for days and days.
This is NOT how you deal with a loyal customer. You answer. You let them know that their money will be refunded. The irony of it all is that after all of my aggravation? They gave me my money back and had the stones to keep the 63 cents.
Seriously?
I would watch this company. For a while, they are the best thing since sliced bread, but that can change. They may be fast, but their verification process? For the birds. And when you have a problem with a higher value gift card, you best have some money stashed away to carry you over because they don't move too quickly.
They lost a good customer over this one. I won't be back.
Be careful. When they work well, they are fine. When there are problems, you may be in for a good week plus waiting for a refund. That is unacceptable to me. We were talking about almost a thousand dollars. Even IF it took them that long to figure it out, they should have had the decency to keep me in the loop somehow.
Those speaking of problems? They are spot on.
Be careful.
