GetYourGuide has a rating of 2.6 stars from 844 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GetYourGuide most frequently mention customer service, credit card, and meeting point problems. GetYourGuide ranks 197th among Tours sites.
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What an unforgettable experience! Really enjoyed every aspect of it. Was most certainly an adrenaline rush and our guide Biju was amazing and a really skilled driver! Highly recommendable!
I did a day tour of Barcelona on 2/2. The Guide Mateo was fantastic, but there was confusion over the meeting point and I missed my train so I had to pay $106 to buy another train ticket and cab ($18) to eventually meet up with the group. Mateo really tried to make things right, but I never heard anything from their customer service, chat, and phone functions. I wrote up a very long detailed review last Friday, but can't find it on here now (maybe they took it down).
Best experience i had ever during my stay in Bucharest thanks to our guide Elena. She managed to do this experience unforgettable. She is very knowledgeable, funny and caring
Do not be tricked into buying your tickets through GetYourGuide. Book straight through the company (the "activity provider" - Chicago Crime Tours and Experiences LLC) instead. GetYourGuide has no power and cannot help you if you have any issues. They can only help with issues if they have the activity provider's permission, and the activity provider gives a false number on its website.
What an unforgettable experience! Really enjoyed every aspect of it. Was most certainly an adrenaline rush and our guide Biju was amazing and a really skilled driver! Highly recommendable!
This company sells tickets without previously verifying if the activity is open, or even the opening times. Now I'm waiting for the refund and will see how it goes. It's unbelievable that a website sells tickets without even making sure the attraction is open in the first place. If I hadn't checked on the official website the day before, I would've wasted an entire hour going there just to realize it was closed.
Used in Italy and France. Its great way to check out sites and get info about what to see. Realized need to book ahead of time. Only complaint is sometimes the meeting spots not always user friendly. We missed one of our activities, partly because we got lost walking there so we were bit late but then we were is the area boat left before we found right one because instructions not clear on ticket or site. Will definitely use again but will be sure to allow extra time.
Value for money services provided. We used this for booking Paris Disneyland tickets and daily cruise on Seine River.
We booked a tour of the Alhambra in Malaga, Spain and when we received the confirmation it indicated that our tour was in French. I love the language but we don't speak it or understand it enough to have a tour, so we immediately contacted the site through their chat option and they told us we can only receive 50% refund. The request we made when booking the tour was for an english tour. This must surely be against the law, but we simply didn't have the time to deal with hours on the chat line and slow responses so we decided to forgo the $80. I do not recommend their services and we surely will never do business with them again.
Don't book through them, use hotel or others like Viator they are cheaper 30% less. We booked 2 tours and paid way to much they refused to honor price garanty
Most enjoyable but driver had to very hard to complete schedule. Farm visits very good and lunch fine. Driver very knowledgeable about island. A lot of driving but island much bigger than we thought. Would recommend overnight trip in hindsight.
Organización exquisita, cumpliendo con las horas y muy completa la información detallada de los tours
Destacar la profesionalidad de Bianca, que fue nuestra guía en el tour al Coliseo, Foro y Palatino, fue excepcional la visita gracias a ella.
Y el tema de descargar las entradas y la forma de pago, muy fácil de realizar, con la posibilidad de anulación casi hasta horas antes de realizar el tour.
Confianza plena. Recomendable 100%
Products used:
Varios Tour
This application is very simple to use and book activities, While also providing cheaper rates then booking directly.
My experience with the customer service on WhatsApp was extremely quick to resolve
As a supplier advertising our chocolate workshops on their application, I must say that it is really the worst company we ever had to deal with. Not only they take 30% of all our earnings but they manage their suppliers in a terrible way. They don't care about anything, they reply very badly to the suppliers. I can imagine easily how they treat the clients on the other side.
Can't say enough good things about this experience. Ease to book and pay!
Driver from airport to hotel was very friendly and helpful
But the camel ride and sunset dinner was awesome. The guides were wonderful and very helpful. This was truly a great experience
My wife and I booked a slingshot rental while in Cape Canaveral for the day while on a cruise. Upon getting to the location, we were informed e did not hae a reservation. Despite having a booking number and confirmation from get your guide. I spoke with customer service, they apologized and said we would be compensated for any Uber rides we had to use for the day since it was too late to make any other plans. We submitted receipts for the Uber rides and even after several attempts, no response. Do yourself a favor, book with Viator, much better experience. I would not trust this company at all, why take the risk?
Tip for consumers:
Steer clear off GetYourGuide, use Viator app instead , everything worked out with the ecotour booked thru them.
I did a day tour of Barcelona on 2/2. The Guide Mateo was fantastic, but there was confusion over the meeting point and I missed my train so I had to pay $106 to buy another train ticket and cab ($18) to eventually meet up with the group. Mateo really tried to make things right, but I never heard anything from their customer service, chat, and phone functions. I wrote up a very long detailed review last Friday, but can't find it on here now (maybe they took it down).
We visited Barcelona in September and purchased tickets for Casa Batlo, Sagrada Familia, Park Guell tours as well as all day trip to Tossa del Mar. Each visit was clearly explained online with detail (meeting point, what is included, length of visit, guided or not). It is worth spending a little more for the First Entry Ticket to the Casa Batlo beating the crowds that come later in the day. The audio guide allows you to imagine how the Batlo family lived and points out key facts of the lighting and airing that Gaudi created. The Sagrada Familia tour was with a knowledgeable guide, Juan Miguel, who provided facts and the history of the construction that is still ongoing. Park Guell is on your own, allowing you to spend time you needed in the different sections. And last but not least the boat trip to Tossa del Mar was not watched, allowed us plenty of time to visit a town along the way (Lloret del Mar) and plenty of time to climb to the top of the castle and have a delicious meal on your own in beautiful Tossa del Mar. Book with confidence!
DO NOT ignore the reviews & book through this company! I paid $120 for a guided tour of the Louvre in Paris & got there at the 2pm meeting time on the reservation. I saw the group, however turned for a moment & they had disappeared. (Note: I was unable to get there 15 minutes earlier, as my taxi was delayed (this was out of my control). I made numerous attempts to contact the company in advance, however their phone was disconnected & nobody could get back to me, let alone email me my real ticket (the ticket through the app is invalid). When the company finally got back to me, they said they wouldn't issue me a refund. This is really unprofessional, considering there is such a competitive market for tour companies. I then had to purchase a new ticket at the Louvre after staff at the admissions desk were extremely rude & unhelpful.
Der Pizza Kurs war ein Highlight in unserem Urlaub. Kleine Gruppe von 4 Pers., da blieb ausreichend Zeit für Fragen und smalltalk. Der Instructor/pizza Bäcker war witzig, charmant und sehr nett. Hat riesigen Spaß gemacht, meine Empfehlung!
Easy to book, amazing local history and knowledge from our tour guide and delicious food and drink from wonderful vendors and restaurants we never would have found. We returned to one the next day and had the best tapas ever!
I wrote a dozen times to the helpdesk and they just do not answer. It is an absolute joke of communication.
Freundliche Führung weitab vom Massentourismus! Freundliche und nette Begleitung durch unseren Guide! Es wurde uns viel erklärt und vieles gezeigt, wo wir so NIE hingekommen wären! Die Fahrt ging durch enge Gassen und Gässchen, sowas habe ich noch nie erlebt! Einfach Großartig!
Wir waren begeistert! Diese Tour würde ich jederzeit wieder machen!
Tip for consumers:
Großartig !!!
Products used:
Segway , Helm , Warnweste
Update: contacted me, said not their fault and refused to return the money saying I'm supposed to reschedule. I do not want to have anything with their so called partner which is SCAM business, just like this app. I do not need their services. And I do not reside in FL or Columbia.
SCAM! Took my money, gave me a Columban number while I was in Florida and requested FL service. When I called the number, there was a recording in spanish, nobody picked up the phone. I demanded money back and there's only chat option on this app. Their rep tells me they won't return the money and they do not know why their "partner" is not responding. SCAM!
Tip for consumers:
Don't use it!
Products used:
Nothing. I needed services for Sunday and was trying to reach them on Saturday, nobody picked up their columbian number phone. I briefly spoke with their partner on Sunday (which was too late for me anyway) and they couldn't answer my questions about their services. Hours later they send me texts abt their services I no longer needed.
This guide is brilliant!
It not only has lots of activities to choose from but also has a map and directions to get to your activity!
It is a must have to book all of what you want/need before and during your stay wherever you are in the world!
Tip for consumers:
Very easy and straightforward to use
We had a private tour of Asen's Fortress and Bachkovo Monastery with a lovely man named Dimitar. Not only did he know the facts about the places he took us to, but he also spoke about Plovdiv with love and pride which was conveyed with every thing he showed us. He has extensive knowledge of his land and was able to answer every question. It was a pleasure to spend the tour in his company and I highly recommend the tour.
I had an issue and need to speak with someone about my tour. No one will get back to me.i written three times Never ever again. Don't book with them
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Hi Tuya, thanks for your feedback. As mentioned in our reply to another review you left, your booking has been found and we're contacting you to try to find a solution. You can expect to hear from us soon. Thanks in advance.