GetYourGuide

This company sells tickets without previously verifying if the activity is open, or even the opening times. Now I'm waiting for the refund and will see how it goes. It's unbelievable that a website sells tickets without even making sure the attraction is open in the first place. If I hadn't checked on the official website the day before, I would've wasted an entire hour going there just to realize it was closed.

What an unforgettable experience! Really enjoyed every aspect of it. Was most certainly an adrenaline rush and our guide Biju was amazing and a really skilled driver! Highly recommendable!

Terrible refund policy. Requested cancellation and refund within 20' for a trip that was scheduled for the day after and they rejected it due to their "policy"
Stay away - There r much better platforms out there

We booked a tour of the Alhambra in Malaga, Spain and when we received the confirmation it indicated that our tour was in French. I love the language but we don't speak it or understand it enough to have a tour, so we immediately contacted the site through their chat option and they told us we can only receive 50% refund. The request we made when booking the tour was for an english tour. This must surely be against the law, but we simply didn't have the time to deal with hours on the chat line and slow responses so we decided to forgo the $80. I do not recommend their services and we surely will never do business with them again.

This application is very simple to use and book activities, While also providing cheaper rates then booking directly.
My experience with the customer service on WhatsApp was extremely quick to resolve

Don't book through them, use hotel or others like Viator they are cheaper 30% less. We booked 2 tours and paid way to much they refused to honor price garanty

As a supplier advertising our chocolate workshops on their application, I must say that it is really the worst company we ever had to deal with. Not only they take 30% of all our earnings but they manage their suppliers in a terrible way. They don't care about anything, they reply very badly to the suppliers. I can imagine easily how they treat the clients on the other side.

My wife and I booked a slingshot rental while in Cape Canaveral for the day while on a cruise. Upon getting to the location, we were informed e did not hae a reservation. Despite having a booking number and confirmation from get your guide. I spoke with customer service, they apologized and said we would be compensated for any Uber rides we had to use for the day since it was too late to make any other plans. We submitted receipts for the Uber rides and even after several attempts, no response. Do yourself a favor, book with Viator, much better experience. I would not trust this company at all, why take the risk?

Can't say enough good things about this experience. Ease to book and pay!
Driver from airport to hotel was very friendly and helpful
But the camel ride and sunset dinner was awesome. The guides were wonderful and very helpful. This was truly a great experience

I wrote a dozen times to the helpdesk and they just do not answer. It is an absolute joke of communication.

Easy to book, amazing local history and knowledge from our tour guide and delicious food and drink from wonderful vendors and restaurants we never would have found. We returned to one the next day and had the best tapas ever!

This guide is brilliant!
It not only has lots of activities to choose from but also has a map and directions to get to your activity!

It is a must have to book all of what you want/need before and during your stay wherever you are in the world!

I had an issue and need to speak with someone about my tour. No one will get back to me.i written three times Never ever again. Don't book with them

Einfache Planung von Führungen und Events. Beschreibungen der Inhalte sind stimmig und lassen keine Wünsche offen.

After canceling one event on Getyourguide I thought both were canceled. My mistake so when I realized this it was just past the 24 hour mark. I am having a surgical procedure but they don't seem to care and said get a letter from my surgeon and they will think about it. I have other worries than ask my Dr. For a note. "not to even offer 50%back" I will not use this co. In the future.

I love to use this app, irlt is easy to use, give good inspiration and fair price.

We bought tranfer by shared taxi and a dinner on a galeon.

Unreliable service, Poor customer service, Misleading information,Financial disputes,Confusing Affliliate program,Limited activities. I sujjest, Partner with reputable tour operators, Enhance customer service, Improve website information, Streamline refund process, Expand activity offerings, Implement a transparent rating system, Improve communication, Invest in technology..

Excellent tour arranged at a competitive price.
Details were exactly as described and supplied in a professional manner.

The Company needs to verify small providers and take ownership of the unethical practice. The provider cancel a last-minute last supper tour plan two months ago and fly from the US. Limited ticket and cannot get anywhere else. The Company message, sorry and we will improve. I am NOT your test subject. Lesson learn, Not to work with unaccountable Company, Get YourGuide.

I did a day tour of Barcelona on 2/2. The Guide Mateo was fantastic, but there was confusion over the meeting point and I missed my train so I had to pay $106 to buy another train ticket and cab ($18) to eventually meet up with the group. Mateo really tried to make things right, but I never heard anything from their customer service, chat, and phone functions. I wrote up a very long detailed review last Friday, but can't find it on here now (maybe they took it down).

This company is fraudulent. They use other's websites to link to their site when the website they link from doesn't even advertise with them. It is illegal, immoral and they should be shut down. They have been told but refuse to correct matters. Selfish people using others to gain profit. Typical capitalists with an evil purpose.

First time using GetYourGuide and I booked an activity in Kenya. After booking I attempted contacting the activity company provided by GetYourGuide and never heard back from the company via phone or email. I then contacted GetYourGuide to notify them the tour company is unresponsive and I would like my money back to book another experience. They told me "based on policy it's 24 hours before activity and they can't refund". Horrible and disgusting first and only experience with a company that scams and robs people of their money and an experience

I used GYG for all the trips I wanted in 4 different cruise ports, not only did I save a large amount of money, compared to the ships excursion costs, I had the freedom to go where and when I wanted, the cancel upto 24hrs before the trip, helped me make the decision to use GYG, as sometimes on ships the port can be cancelled for bad weather, I would highly recommend, and I did to some new friends from USA, they were also very impressed