Getredyvacations

DO NOT BOOK with this company! I would give them zero stars if possible! Horrible customer service and their business model is GREED! I booked our family vacation at one of the homes that Red-y Vacations host/manage through AirBnB. I booked online, paid with my credit card and received the confirmation. Within an hour -- I received an email that AirBnB cancelled my vacation! When I called I was first told it was cancelled because the house wasn't "ready" for bookings...?! This seemed odd as the house was booked for the week prior to and the week after my dates. With some further investigation, I checked the actual website of "Get Red-y Vacations" (who manage the home that I booked) and they had the house listed-- (for the exact dates I had booked!) -- but for almost THREE (3) times what I had booked it for, so the initial "excuse" given to me for the reason they cancelled -- "the house not being ready" was a blatant LIE! I was then told by AirBnB it was because I booked it for too low of a price and there was a "glitch in the system" that I shouldn't have been able to book it for the price that I did. They said there was nothing they could do because the owner of the house cancelled. AirBnB also advertises "AirCover" on their site -- which they state you are covered against owner cancellations is equivalent to nothing for the customer other than refunding your credit card. I then decided to reach out directly to "Get Red-y Vacations" to inquire further about the cancellation and to appeal to their sense of ethical and principled business practices -- to honor the price as listed, and to do the right thing by the customer. I explained the entire situation to the owner, Chris. After telling her my name, she greeted me with "Oh, YOU'RE the one who's vacation we cancelled". She then specifically told me that she can get more than double the price that I paid for the dates that I had booked-- however it was advertised for a specific price and I had already booked, paid and received confirmation of my vacation. Isn't this false advertising = FRAUD!?! Wouldn't they be expected to honor the price listed and as sold? For example, If you order and pay for an item on Amazon, they don't and can't just cancel the order and email you an hour later telling you the price for your item was listed wrong, and the item is now almost triple what you just bought it for! This would be fraud!
Furthermore, also offered to Chris to pay MORE than the price I had originally booked it for, as a good faith gesture that they might be willing to meet me in the middle and, again, do the right thing for the consumer! Well, a week later and I still hadn't received a call back from Chris. I then called and left a voice mail and also filled out the online form on their website to "be contacted asap". Nothing. And again, a couple days later, called, filled out form to be contacted. She obviously was ghosting me and avoiding coming up with a resolution. Finally, I received a call from a woman, "Sarah" who said that Chris asked her to call me. Not even sure if she worked for the company, could've been Chris's friend whom she coerced into calling me to cowardly get out of calling me back herself. Sarah proceeded to apologize about 20 times but said "her hands are tied" and there was "nothing she could do." I told her she didn't have to keep apologizing, and there were, in fact, things they could do, but they were simply choosing NOT to. They would simply have made less profit on the 4 days that I had the house booked. Simple solution. The profit margins in this business are already so exorbitant, they still would have made money. I explained that as a small business owner myself, that my customers are my number one priority and maintaining reputable business practices in today's climate is of upmost importance -- whereas customer reviews can make or break a small business's reputation. Sarah didn't seem concerned with making things right in my particular situation nor about their unethical business practices or about their reputation. Sadly, "Get Red-y" is ONLY concerned about making a larger profit, no matter what the cost!