PetBox has a rating of 1.4 stars from 9 reviews, indicating that most customers are generally dissatisfied with their purchases. PetBox ranks 390th among Pet Supply sites.
I ordered 1 electric flea comb they charged me and sent me 3 of them. Plastic junk. $47.21 for junk that doesn't work. Not 1 if them work.
I am one of Petbox's vendors. They have not paid our outstanding invoice in total since March! They have only paid a small portions of what they owe us... the original outstanding invoice was for over $3600. 00... they still owe nearly $2700. 00! Now they don't return emails or calls. Avoid working with them and DO NOT SUPPORT them!
Took my money (about $350 for the year) and only sent me four months of subscription service. I have sent them over 20 emails, and they won't answer their phones. They are still publicly advertising their business, but they ran out of money. They won't send you a box or pay their vendors. It is a total scam.
Last year the service was great, until October of this year. They sent out a special and took our money. Thank God a CC was used, we will be cancelling this charge since we haven't received any money back or product. No returned calls or e-mails from customer service let alone anyone. This company is being reported.
I ordered a box almost two months ago. I never received the box so I asked for a refund. I have sent about 20 emails and called multiple times. They have not sent a box nor returned my money. Do not buy from them, they will just take your money.
Took my $99.00 for a special and I never received a single box! Plus website and phone number don't work... They took my money and I can't get it back! They are thrives!
My box was overpriced junk. I could make the toys it came with, and the treats made my pets sick. I cancelled my subscription after I received the box, and the person that I spoke to has been bugging me since. I've gotten emails, phone calls, and invitations for friendship on social networking. It's insane! I wouldn't have had to cancel if they weren't sneaky; I signed up for one box, ONE TIME ONLY, and no reoccurring charges, yet after I received it, I got an email saying I would be receiving a second box and will be charged. They lied and tried to trick me. I do not recommend the items sold on this site, or the company in general.
Tip for consumers:
Just stay away from this company. Seriously.
PetBox is a unique monthly experience that deepens the bond between humans and their furry loved ones. Led by a team of true animal lovers, PetBox provides premium products to the most discerning pet owners on a monthly basis.
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