First off, I was contacted in December the last day. Persistently wanting me to enroll in their service for basically -they will up traffic to my business by a large percent. I told them I will discuss it with my partner though they rushed me by saying it was my only chance to do it now. So desperately I accepted for I hoped it would drive more calls. They new I didn't have a website and just starting but said it didn't matter my calls would increase for id be "ON ThE FrOnT PAGE" after a few weeks about, no contact from them. I reached out asking what are they helping with because I've received nothing from it so they told me I had to hand over my google profile management to them. Well thanks for that. As if I'm supposed to know this? 3 months by now and nothing. I had friends and family search Chimney keywords on google and I didn't come up. Scam? Idk. I called several times via link in website. Went to voicemail or on high call volume if I remember exactly however I figured you know what I'm done. I thought I left a voicemail but I can't remember. She said I didn't but of course she would. I didn't further pay. I finally get a call. No previous voicemails or calls unless spam blocked them. Unsure but if it said pagehub, I had questions. The women was in immediate defense as I said I also wanted to speak with them since I figured my service has been done. Nope she called saying I owed money and claiming she has recorded calls and voicemails and that I must have called the wrong number when I called them? I called from the getpagehub website as recorded on My phone history as well and now they tell me I OWE them money and so nasty! You're gunna fight with me for 140 bucks when you neglected me the entire first month, guaranteed a service my friends and family proved didn't help or work right? Tell me how I'm wrong about everything (I wasn't being nasty, genuinely curious what the hell I am paying for) And when I asked for help and understanding. You tell me you are the financial department and reguardless of any of that, I owe money. No way in hell. That's straight up taking advantage and stealing from a guy unfamiliar with any of this. They made this sound like a chance of a lifetime! No it didn't do a thing. What do I do now? Are they going To destroy my google reputation? She seemed quite the spiteful type by tone of voice lol scary actually but I swear I recieved 0 voicemails. Or calls to my knowledge. Especially when I needed them. Why wouldn't you ask to help resolve the issue. Just tell me I'm wrong about everything? Swear you left voicemails. 0 …New generation theft at its finest. I hung up because I thought they were calling to get my business back but no. Only to take what they got over on. 140. Disgusting.
Your salesmen are soo gooooooood. Your care team left me in the dust. Your financial department is disgusting behaved and cares about nothing. Google partnered with this? What? They owe me my money back! Right fully but they said first off they don't guarantee any calls or business…. Oh so change your motto. Get found. Get noticed get robbed get forgotten.
Id like my money back! or at the very least since you guys are probably fine texted and legally protected more than I’d understand, to never be contacted by that nasty financial women again. The only time and person to reach out is very unprofessional and nasty. idk how else to out it. Thanks for all your help. Now I see what others said and why!
No clue what they did for me.
Be extremely cautious. In my case, they presented themselves as being 1 of 3 Google-approved partners. Their high pressure sales pitch claimed a "guaranteed google listing in 1 of 3 top spots" of a google search. Their pitch is presented as "only 3 listings available" for these top spots. And that we need to sign up right away, before they offer the last spot to a competitor. I unfortunately fell for it, based on my great experiences with Google Biz, and signed up with them. My concern began when I was immediately charged, without any confirmation email of the services they claim to offer. Then my concern grew when my existing Google Biz profile notified me of another user trying to verify my listing.
PageHub Inc may offer a genuine SEO digital marketing service. However this is not how they presented themselves. I recommend that before anyone sign up with such companies, please review Google's Third Party Policies. https://support.google.com/business/answer/*******
PageHub Inc fell short of Google's policies as a genuine third party agency. Here are a few failures:
- It is impossible to guarantee placement in a search due to Google algorithms, as they claim
- They did not submit a "Working with a third party disclosure notice" in writing before work commences (required)
- They did not provide a transparent explanation in writing regarding ownership and management options of your company's online profiles (required)
- They did not get my express consent to claim and manage a business listing (written consent is required)
- They did not inform us in writing before they commenced trying to manage our listings (required)
Also Misleading:
- They are not a Google Badge Approved Partner.
- The other companies that they claimed to be helping are not using GetPageHub (I confirmed). Those companies are listed organically, without the help of GetPageHub.
To resolve:
- I reported the violation to Google My Business
- I put my credit card transaction on hold with my credit company
- I emailed them requesting I revoke any perceived management rights they feel they have
After no reply, I called PageHub and instructed them to immediately cease any attempts to manage our profiles online and to discontinue service. They tried to stand their ground and said I would be charged a $99 programming fee. I clearly expressed their violations and informed them of the actions I had already taken.
They immediately refunded the money.