• Getlumina

Getlumina

Overview

Getlumina has a rating of 3.5 stars from 363 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getlumina most frequently mention customer service, tech support, and picture quality. Getlumina ranks 9th among Camera sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1

What reviewers want you to know

Positive highlights

  • Great cameras, fair pricing and a knowledgeable and courteous customer service that puts the customers first.
  • The tech support staff was very accommodating and helpful.

Critical highlights

No critical highlights yet

How would you rate Getlumina?
Top Positive Review

“I've been using Lumina for quite a few weeks now.”

Misty A.
1/25/22

I've been using Lumina for quite a few weeks now. My experience with the product has been nothing short of good but not excellent so I'd be giving them 4 stars and not 5. Like every other product this camera has its pros and cons. Nice hardware and integration, reliable after sale support and an awesome promise are the aspects that make Lumina stand out in the competition. They have all it takes to get to the top spot and they only need a few right software updates. The sooner the better. Thanks.

Top Critical Review

“Bad Follow Up”

Joseph L.
1/4/24

I was sent a camera with a bad base and they are delaying correspondence on purpose to avoid refunding me

Reviews (363)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (87) tech support (46) picture quality (26) customer support (34) video quality (14)
Thumbnail of user glennw299
1 review
0 helpful votes
February 4th, 2022

I am really impressed with the build quality and packaging of the Lumina 4k camera. Features are also amazing but I haven't had the time to properly test them yet. Software beta may cause issues as some reviewers have experienced but the tech support has already assured me that upcoming updates will rectify all the issues. Considering the premium hardware that in itself is great value for the money spent I am very totally happy with the product and least concerned about software beta issues.

Thumbnail of user matteoe3
1 review
0 helpful votes
February 4th, 2022

Considering other options on the market Lumina isn't a bad choice at all. Good quality hardware and excellent AI features. I had a few issues with the product initially and was quite frustrated when the company CTO himself spoke to me and resolved them. You don't get that kind of support elsewhere. I think I am gonna stick with Lumina and give them whatever time they need. Thanks.

Thumbnail of user tammyj332
1 review
0 helpful votes
February 9th, 2022

This was my first purchase from Lumina. Their price was the best I could find for a similar product and no one else was offering the same AI features. The shipment took way longer than expected but the customer service kept me informed. I am using their 4k camera for a little over a week now and I am satisfied with it. Also, appreciate the help from their technical support team in setting up and optimizing the product.

Thumbnail of user kaye89
1 review
0 helpful votes
January 25th, 2022

Excellent product and even better customer support. I love how all the relevant information is available on their website complete with product demos. So, you have a fair idea of what you are getting. My verdict is even if the camera doesn't exceed expectations it definitely lives up to the promise!

Thumbnail of user nicoleb1850
1 review
0 helpful votes
February 11th, 2022

The 4k system I bought from Lumina has been amazing. Package arrived undamaged and without defects. Shipping was super delayed because of global supply chain issues. Software needs improvements and last time I spoke with the support staff they were very optimistic on redressal of all the issues in future updates. My overall experience with this company has been great.

Thumbnail of user rogerp431
1 review
0 helpful votes
February 18th, 2022

The information on their website was fantastic and the sales staff promptly responded to all my questions. I ordered four units in total but received only two. When I reached out they swiftly rectified the issue in their system and sent the remaining cameras. A good product and excellent customer service.

Thumbnail of user kellyl972
1 review
0 helpful votes
February 11th, 2022

Good quality camera that is cost effective as well. Shipping delay but customer service kept me in the loop. Packaging was super impressive. I took help from the technical support team in setting up and optimizing the unit. My experience so far has been satisfactory.

Thumbnail of user shannonl459
1 review
0 helpful votes
January 27th, 2022

Lumina support team provided appropriate advice to help make me decide. Delivery took a while but they had informed me even before I placed the order. The overall components quality is very impressive and installation support is also highly appreciated.

Thumbnail of user allisona178
1 review
0 helpful votes
March 10th, 2022

The system was quite easy to install with only minimal networking knowledge! But even then the technical support was readily available and I got response for my queries in a matter of minutes. Highly appreciated.

Thumbnail of user gunnerp4
1 review
0 helpful votes
January 21st, 2022

Fantastic camera, looks beautiful and has amazing features. Delivery was a bit delayed but customer service kept me informed. Very pleased with my purchase but also looking forward to the next software update.

Thumbnail of user jaxj5
1 review
0 helpful votes
February 16th, 2022

Easy to use website with nicely laid out product info. My cam arrived in excellent condition. Had a few issues with installation and the technical support team was prompt and helpful. Highly recommend Lumina!

Thumbnail of user janel555
1 review
0 helpful votes
February 19th, 2022

Customer support answered all of my questions before I bought the cam. Post sale assistance was even better. They helped me install the system and optimized the settings for me. A fantastic company to work with!

Thumbnail of user estellak6
1 review
0 helpful votes
January 6th, 2022

Bought this camera to enhance the picture quality. The installation process was very simple and after some minor tweaks I have found my perfect settings. Love it.

Thumbnail of user karaj77
1 review
0 helpful votes
March 22nd, 2022

Easy website navigation, excellent product demos and quick ordering. My camera came in great packaging and after two days of use I can safely say it has met my expectations. Thanks.

Thumbnail of user addiel25
1 review
0 helpful votes
January 9th, 2022

Today, Mr. Mike did a great job at solving a critical issue with my camera. Amazing technical support and after sale service. Thank you very much for that.

Thumbnail of user ritag241
1 review
0 helpful votes
February 24th, 2022

A fantastic buying experience! Outstanding after sale tech support. The website's demos are really helpful. The cam works just as promised. Thank you again.

Thumbnail of user candicer85
1 review
0 helpful votes
April 1st, 2022

Customer service promptly answered my questions. They were very knowledgeable and courteous in helping me with my order. Thank you so much for all the help.

Thumbnail of user ellent197
1 review
0 helpful votes
January 19th, 2022

A good product with great capability and an excellent potential. I love the video quality. Certain features like background blur are simply amazing. I will continue to support Lumina.

Thumbnail of user yvettej77
1 review
0 helpful votes
January 14th, 2022

My second unit arrived today. The first one is installed in my store and works wonderfully - good resolution, easy to use... I am fascinated with Lumina. Thank you.

Thumbnail of user tonyal164
1 review
0 helpful votes
January 31st, 2022

Awesome experience using this camera. Their website is also very easy to navigate with very helpful information and product demos.

Thumbnail of user melbar20
2 reviews
0 helpful votes
January 11th, 2022

I bought a camera with the discount offer, which was cheaper than most other similar products and received it pretty quick. Setting it up was easy without having to contact the tech support. Great first experience with Lumina.

Thumbnail of user andref106
1 review
0 helpful votes
March 24th, 2022

Great product accompanied by the best customer support. They are always willing to help even after I have set up my camera. My shopping experience with Lumina has been nothing short of exceptional.

Thumbnail of user markm3942
1 review
0 helpful votes
February 3rd, 2022

Customer service was outstanding. They promptly responded to my questions and helped me throughout the process, right from order placement to shipment tracking and final installation/optimization. Overall, I'm pleased with my experience.

Thumbnail of user eileenm634
1 review
0 helpful votes
April 10th, 2022

If you have specific requirements for a 4k camera, like I did, then this website has all the information and demos that could be very helpful in your decision making process. Their customer support staff is also knowledgeable and super nice. A big thanks for the team Lumina.

Thumbnail of user cadenc11
1 review
0 helpful votes
February 16th, 2022

While I was doing the research on which 4k camera to buy I found team Lumina to be the most professional and knowledgeable. They answered all of my questions and recommended the best options based on my needs. Order placement was also like a breeze. Finally, the customer service is keeping me updated while I wait for the delivery. Very impressive service!

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Company Representative

Thumbnail of user yuanw1
Yuan W.
Typically does not respond to reviews

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