Getlumina has a rating of 3.5 stars from 363 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getlumina most frequently mention customer service, tech support, and picture quality. Getlumina ranks 9th among Camera sites.
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I've been using Lumina for quite a few weeks now. My experience with the product has been nothing short of good but not excellent so I'd be giving them 4 stars and not 5. Like every other product this camera has its pros and cons. Nice hardware and integration, reliable after sale support and an awesome promise are the aspects that make Lumina stand out in the competition. They have all it takes to get to the top spot and they only need a few right software updates. The sooner the better. Thanks.
I was sent a camera with a bad base and they are delaying correspondence on purpose to avoid refunding me
I am really impressed with the build quality and packaging of the Lumina 4k camera. Features are also amazing but I haven't had the time to properly test them yet. Software beta may cause issues as some reviewers have experienced but the tech support has already assured me that upcoming updates will rectify all the issues. Considering the premium hardware that in itself is great value for the money spent I am very totally happy with the product and least concerned about software beta issues.
Considering other options on the market Lumina isn't a bad choice at all. Good quality hardware and excellent AI features. I had a few issues with the product initially and was quite frustrated when the company CTO himself spoke to me and resolved them. You don't get that kind of support elsewhere. I think I am gonna stick with Lumina and give them whatever time they need. Thanks.
This was my first purchase from Lumina. Their price was the best I could find for a similar product and no one else was offering the same AI features. The shipment took way longer than expected but the customer service kept me informed. I am using their 4k camera for a little over a week now and I am satisfied with it. Also, appreciate the help from their technical support team in setting up and optimizing the product.
Excellent product and even better customer support. I love how all the relevant information is available on their website complete with product demos. So, you have a fair idea of what you are getting. My verdict is even if the camera doesn't exceed expectations it definitely lives up to the promise!
The 4k system I bought from Lumina has been amazing. Package arrived undamaged and without defects. Shipping was super delayed because of global supply chain issues. Software needs improvements and last time I spoke with the support staff they were very optimistic on redressal of all the issues in future updates. My overall experience with this company has been great.
The information on their website was fantastic and the sales staff promptly responded to all my questions. I ordered four units in total but received only two. When I reached out they swiftly rectified the issue in their system and sent the remaining cameras. A good product and excellent customer service.
Good quality camera that is cost effective as well. Shipping delay but customer service kept me in the loop. Packaging was super impressive. I took help from the technical support team in setting up and optimizing the unit. My experience so far has been satisfactory.
Lumina support team provided appropriate advice to help make me decide. Delivery took a while but they had informed me even before I placed the order. The overall components quality is very impressive and installation support is also highly appreciated.
The system was quite easy to install with only minimal networking knowledge! But even then the technical support was readily available and I got response for my queries in a matter of minutes. Highly appreciated.
Fantastic camera, looks beautiful and has amazing features. Delivery was a bit delayed but customer service kept me informed. Very pleased with my purchase but also looking forward to the next software update.
Easy to use website with nicely laid out product info. My cam arrived in excellent condition. Had a few issues with installation and the technical support team was prompt and helpful. Highly recommend Lumina!
Customer support answered all of my questions before I bought the cam. Post sale assistance was even better. They helped me install the system and optimized the settings for me. A fantastic company to work with!
Bought this camera to enhance the picture quality. The installation process was very simple and after some minor tweaks I have found my perfect settings. Love it.
Easy website navigation, excellent product demos and quick ordering. My camera came in great packaging and after two days of use I can safely say it has met my expectations. Thanks.
Today, Mr. Mike did a great job at solving a critical issue with my camera. Amazing technical support and after sale service. Thank you very much for that.
A fantastic buying experience! Outstanding after sale tech support. The website's demos are really helpful. The cam works just as promised. Thank you again.
Customer service promptly answered my questions. They were very knowledgeable and courteous in helping me with my order. Thank you so much for all the help.
A good product with great capability and an excellent potential. I love the video quality. Certain features like background blur are simply amazing. I will continue to support Lumina.
My second unit arrived today. The first one is installed in my store and works wonderfully - good resolution, easy to use... I am fascinated with Lumina. Thank you.
Awesome experience using this camera. Their website is also very easy to navigate with very helpful information and product demos.
I bought a camera with the discount offer, which was cheaper than most other similar products and received it pretty quick. Setting it up was easy without having to contact the tech support. Great first experience with Lumina.
Great product accompanied by the best customer support. They are always willing to help even after I have set up my camera. My shopping experience with Lumina has been nothing short of exceptional.
Customer service was outstanding. They promptly responded to my questions and helped me throughout the process, right from order placement to shipment tracking and final installation/optimization. Overall, I'm pleased with my experience.
If you have specific requirements for a 4k camera, like I did, then this website has all the information and demos that could be very helpful in your decision making process. Their customer support staff is also knowledgeable and super nice. A big thanks for the team Lumina.
While I was doing the research on which 4k camera to buy I found team Lumina to be the most professional and knowledgeable. They answered all of my questions and recommended the best options based on my needs. Order placement was also like a breeze. Finally, the customer service is keeping me updated while I wait for the delivery. Very impressive service!