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How would you rate GetHuman?
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Alabama
1 review
0 helpful votes
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Very helpful
April 14, 2019

Very helpful in terms of when I adddressed my problem in full detail. Suggested for me to fill out a trouble login form.

Date of experience: April 12, 2019
Hungary
1 review
0 helpful votes
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PROBLEM NOT SOLVED
February 29, 2020

Problem don't solved. Repeatedly. I leave Aliexpress and I don't buying nothing, when one more comes this message by log in...

Date of experience: February 29, 2020
Canada
1 review
4 helpful votes
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Waste if time
April 20, 2018

This was a total waste of time. Did not help me at all. I would not recommend their service. Do not use them

Date of experience: April 20, 2018
North Carolina
1 review
3 helpful votes
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Didn't work for me
October 9, 2018

I tried to use it for the first time and out never got past me describing my problem; it just sat and spun.

Date of experience: October 9, 2018
New Jersey
1 review
0 helpful votes
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Good customer service
August 19, 2019

I have been using this company for many years and I can honestly say that they r also professional and courteous. Thank you

Date of experience: August 18, 2019
South Carolina
1 review
0 helpful votes
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Helpful
June 3, 2019

Bought a game that wouldn't download and got many immediate responses that were very helpful. Friendly as well.

Date of experience: June 1, 2019
Romania
1 review
0 helpful votes
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This is the best service and company of the world. And I need a lotta help to fix the issue quickly as possible

Date of experience: August 28, 2019
Maryland
1 review
0 helpful votes
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Thank you!
May 1, 2019

After several weeks I finally got to GetHuman. Wow! Thank you! That's all I can say! I was able to access my account and resolve some issues.

Date of experience: May 1, 2019
GB
1 review
0 helpful votes
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I had a problem and I wrote an email to customer service and they handled my complaint straight away and in the best way possible. Thank You

Date of experience: August 6, 2019
Wisconsin
1 review
0 helpful votes
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Walnut Brownie Mix
March 14, 2020

Found a walnut shell in the brownie. I bit into the brownie and discovered a sharp piece of walnut shell in the brownie.

Date of experience: March 13, 2020
New Jersey
1 review
7 helpful votes
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Gethuman isn't human
October 16, 2017

No customer service whatsoever! No chat, phone number or email anywhare on the site! This screams SCAM!

Date of experience: October 16, 2017
South Carolina
1 review
2 helpful votes
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It wasn't clear that this was going to cost $15. I don't feel like I got any help at all out of Robert Winters Ronaldson

Date of experience: May 5, 2016
New York
1 review
0 helpful votes
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By being able to call and speak to a live person, I was able to resolve my problem in just minutes. I didn't think it would go so smoothly!

Date of experience: April 12, 2019
California
1 review
0 helpful votes
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Account
August 26, 2019

GetHuman personnel quick to respond. Friendly and knowledgeable. This was my first and only, so far, issue I had so was pleased with the results.

Date of experience: August 25, 2019
Washington
1 review
6 helpful votes
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This "help" came up and contacts me. But it has reported my issue as fixed and it was absolutely not.

Date of experience: September 7, 2018
Oregon
1 review
0 helpful votes
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Heads up
February 9, 2020

Technicians repaired problem in record time, 2 days right the first time. Salute to all who was on the team.

Date of experience: February 7, 2020
India
1 review
0 helpful votes
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For refunded my money
August 5, 2019

My money is not refunded yet please return my money.Its a very bad impact by phone pay.
I never think phone pay customer service is poor like this.

Date of experience: August 5, 2019
Minnesota
1 review
1 helpful vote
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She was very helpful step by step she seam to no know her stuff I am very happy with the instructions solved problems easily

Date of experience: September 12, 2019
Texas
1 review
0 helpful votes
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My problem was addressed and is in the process of being refunded so I'm waiting at the moment I sent in all that was asked of me!

Date of experience: April 25, 2019
Minnesota
1 review
0 helpful votes
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Caring
March 4, 2020

They offered to help and were kind about it. They are caring and considerate. I would totally recommend them.

Date of experience: March 3, 2020

Overview

GetHuman has a rating of 2.8 stars from 295 reviews, indicating that most customers are generally dissatisfied with their purchases. GetHuman ranks 6th among Directories sites.

service
28
value
23
shipping
4
returns
5
quality
19