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GemsNY has a rating of 4.7 stars from 89 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GemsNY most frequently mention engagement ring, and customer service. GemsNY ranks 16th among Engagement Rings sites.
No critical highlights yet
Overall I am very happy with the ring that was sent. I would have given it a 5 out of 5 but I felt the image on the site of the setting was a little misleading. Don't get me wrong, it's a beautiful ring. How it was misleading is the website image they show for review makes the setting band look a little wider and more substantial than the actual setting. The ring width looks petite, which is fine because she is a small woman, but the image on the site showing the setting makes it look more impressive and robust. I haven't given it to her yet but I think any woman would love this ring.
Purchased an emerald in 2022 from GemsNY in 2022 and had a platinum setting made. After only 2 months of wear the baguette diamond fell out of one side. And of course was not covered under their warranty as they say they only cover the setting. Spent several hundred dollars sending it back, and had to pay to replace the diamond as I did not want to make an insurance claim so soon. It is now April and the other diamond is loose and about to fall out of setting. Luckily she noticed before it fell out. Do not waste your money with this company. Their customer service is great when you are purchasing but horrendous thereafter. Beautiful ring but horrible quality setting and no effort from this company to remedy.
I know sapphires are heavier than diamonds but item shown on the website on a finger was much larger than the one I received. Also even though sapphires are heavier than diamonds this item just seem very small. Worry that the Gia certificate is fake or for a diff stone.
I have yet to have an experience with the website, but the possibility is being considered. Here are my concerns with the comments listed prior to my posting:
1. The reviews all sound too good to be true. We all know that if something sounds too good to be true, this is usually the case.
2. There is only one negative review, save a comment by one user who calls into question the authenticity of the reviews.
There is always the possibility that the company is, in fact, just that good. This is rare, but it does happen.
A concern that I have with the website itself (which is perhaps my chief concern), is that they offer only one view of their stones. This prevents the customer from viewing the crown height, girdle thickness, pavillion depth, and other aspects regarding the quality of the cut. All of these things are very important regarding the brilliance of a stone. However, this is a discount company. This means that their operation costs are lower than that of a full retail company in order to maintain acceptable profit margins. To include additional photos would mean; more man hours/higher photography costs, additional costs related to website maintenance, and additional server space. However, having additional views of a stone prior to purchase would make me feel much better about a purchase, and make the decision much easier.
I have given a three star rating to the company. While it may seem unfair of me to rate the company at all without having conducted business with them, I felt it necessary to provide an objective review based on what I know at this point. I provided the three star rating because to rate them with one star is unfair to the company and giving them a five star rating would afford them a rating that they may or many not deserve. If I choose to do business with them, I will adjust this review to reflect the reality of the experience. If I end up conducting business with another company, I will adjust the rating to have four stars to be fair to them.
I should add that they have a BBB rating of A+. http://www.bbb.org/NYC/business-reviews/diamonds/gems-ny-corp-in-new-york-ny-*******/
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Designer jewelry and single and matched-pair loose stones at wholesale prices, direct to you - shop online or make an appointment to visit our office. Choose from our preset selection of designer rings, pendants, earrings, studs, and bracelets or browse through our thousands of loose sapphires, rubies, emeralds, alexandrites, tsavorites, and fine diamonds to select your perfect stone and preferred setting. Or submit your own custom design - it's rare that we come across a piece which our design team cannot bring to life.
Find your perfect engagement ring and wedding bands or capture that moment all over again with an unforgettable anniversary present. Whether it's a push present or celebrating a birthday or holiday, you can't go wrong with jewelry.
Unlike other websites, we own the entire inventory of color gemstones you see on our site. If you don't see what you are looking for on our site, please give us a call - it's extremely rare that we don't have what a client is looking for.
Established in 1988.
Located in the heart of New York's jewelry district, GemsNY is the online extension of our 25+ year old wholesale gemstones business, specializing in selling loose rubies, sapphires, emeralds and diamonds to retail jewelers around the world. GemsNY.com enables us to reach end-customers without the costly overhead of traditional retailers, allowing US to sell to YOU while maintaining our wholesale prices, which are dramatically lower than those of retail jewelers. See for yourself - in addition to quoting our price, our site shows you the retail value our stones appraise for, so you can see what you are saving by going direct.
Our reputation is built on our 30-day return policy & 1-yr manufacturing warranty. All of our gems are 100% natural - we do not carry lab created or synthetic gemstones - most stones are certified by distinguished gemstone laboratories.
