Gator Vacuum

Please do not give this establishment your business. Please make sure you read all the negative reviews because they are spot on based on my own experience with this owner. Of course he comes back with a snappy retort on the reviews, as he does in person and on the phone. Pay attention to what other customers have said, really pay attention. I have found the owner to be rude, condescending and pushy. The only time he was ever pleasant to me was when I purchased a product from him. I recently took my vacuum in for biannual service and I was not given back my vacuum. My vacuum had special markings on it and the one returned to me did not. When I approached him, he denied all. I had 50% left on the Hepa filter when I brought it in for service. Without permission, a different filter was installed, dated and the indicator strip ripped off the front of it so I will not not be able to see how much life is on the filter. Absolutely ridiculous. Who practices this juvenile behavior? I suppose this is a way for you to have to buy more filters when he says so. When I questioned this, the owner turned around, walked away and said this new filter was "free". When I asked for my old filter back, he said he no longer had it. Additionally, the wheels on the imposter vacuum given back to me are not working correctly, a back panel keeps falling off, nor will the vacuum stay in a downward position while vacuuming. The nose actually sticks up in the air while trying to vacuum. The vacuum when standing upright will fall over when you use the main hose directly to vacuum. My vacuum when dropped off had none of these issues. I have been interrogated by this owner about where I am buying the bags and filters, how often I vacuum, how often I change the bags and the list goes on. He talks to me like I am a 5 year old being scolded when not taking orders from him. I have finally had it. No more of his obnoxious behavior will I tolerate. Who does he think he is talking to? He needs to check himself. I would rather pay for service than to put up with him every 6 months and even that is too much to bear. He is always trying to upsell you when you go in. Give that a rest already; it is in poor form and you appear nothing more than money hungry and desperate. I could give so many more examples of his behavior but trying to keep this as succinct as possible. Buyer Beware.