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GateHouseSupplies has a rating of 4.1 stars from 468 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GateHouseSupplies most frequently mention garage door, customer service, and timely manner. GateHouseSupplies ranks 1st among Garage Door sites.
Proactively asks for customer feedback
This company responds to reviews on average within 7 hours
9,489 reviews
Very nice website, the item description was better than expected because I was able to print product owners manual! Thank you!
Response to Business: your explanation doesn't change my opinion about your return policy / company. Obviously. I wouldn't be happy to receive a used part marketed as a new one, but you've even admitted that in my situation (unopened package), this wouldn't be a concern. Yet you happily apply a blanket no return policy. Still a hard no for me on buying or recommending anything from Gate House Supplies. Original: Purchased a new board for my garage door opener, but was able to get my old board working before the the new one arrived. I never even opened the UPS packaging it came in, but they have rejected my request to return it (I'm fine with the 20% restocking fee), because "boards are not returnable. Please refer to the returns section at the bottom of the site for clarification". Yes - buried in the fine print it says boards are not returnable. Wouldn't have ordered if this were more predominantly displayed.
I needed a part and these guys saved the day. And when I had questions they were quick to answer, and were very friendly while helping. Delivery time was super fast too. We'll use them again for sure.
Just what i needed! Unfortunately the bolt head broke during install but these days with parts that happens sadly.
The kit
Exceeded expectations everything needed to fix issues as they arise!
Received this in a very timely manner. Had a few contact points with Gate House Customer Service and they were extremely helpful.
You guys have always been good to me, being on the west coast just takes little long to get parts
My experience was great! The website is informative and very easy to use. My order(s) were accurate and shipped very quickly! Would recommend giving these guys a try for your gate needs.
Great to work with. They have a nice variety of products to choose from
YOU HAD WHAT I NEEDED
IT'S WHAT MY CUSTOMER NEEDS
Clear, timely and helpful communication when the part was not in stock as the website indicated.
Part was complete with all needed hardware and lubricants. Packaging was dodgy (just. A bubble mailer for heavy metal parts), but luckily survived.
A little of a delay but delivered fine. No parts no on it is disappointing I could use that for future replacement
Very Easy to Order, Great Value and Great Brand! Will
Order again from Gate House Supply! Thank you!
I needed this capacitor the next day, and the lady who answered the phone was very helpful and made sure It shipped that day. This part fit and worked perfectly and my gate was working within 10 minutes. I found this part on other websites but none shipped as fast as Gatehouse Supplies.
My original antenna wasn't working properly. I think the original coax cable was the problem. Ordered this antenna, put it on, and now my signal has improved tremendously!
Great store fast shipping good quality great price. Nice phone support
Fairly Good but will be more appreciated if instructions come in detail how to add to receivers step by step. Local people sucks as they are greedy. To add they charge $75 each, I have 2 of them to add.
Directed by internet
Easy, easy easy-to-use. Very happy to of found this company.
Shipped quickly, thanks! Very happy with my purchase, thanks!
Great customer service. Received on time. Great product.
Your representative was very courteous and made sure I got the right remote. Thank you.
Brand and Remote that the apartment complex uses, so I looked you up on the internet and found you immediately.
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Easy check out and fast shipping. Item was a prefect fit
Response to Business: your explanation doesn't change my opinion about your return policy / company. Obviously. I wouldn't be happy to receive a used part marketed as a new one, but you've even admitted that in my situation (unopened package), this wouldn't be a concern. Yet you happily apply a blanket no return policy. Still a hard no for me on buying or recommending anything from Gate House Supplies.
Original:
Purchased a new board for my garage door opener, but was able to get my old board working before the the new one arrived. I never even opened the UPS packaging it came in, but they have rejected my request to return it (I'm fine with the 20% restocking fee), because "boards are not returnable. Please refer to the returns section at the bottom of the site for clarification".
Yes - buried in the fine print it says boards are not returnable. Wouldn't have ordered if this were more predominantly displayed.
Tip for consumers:
Small print return policy
Products used:
None
Easy to find and purchase exactly what I needed. Great Communication.
Best price and easy to find what i was looking for.
Replacement part.
Saw your youtube video and easy to find and purchase on your website
Purchased item was shipped and received in timely manner. Excellent prices.
Item was much cheaper than anywhere else.
Building a home automation system.
Garbage! Trash! Worst Company ever! Typical west coast trash company
Gain trust and grow your business with customer reviews.
Liftmaster garage door, gate, and commercial door parts. Linear, Multicode, Genie, Chamberlain, Sears, Liftmaster remotes controls and more.
Hi Randy,
I am really sorry about this but this policy is for our customer's protection.
Believe it or not, some customers will install the boards, then realize that it's not the issue and send it back for a refund.
Once we get it back we can't send it out to another customer because it may have been plugged in and possibly damaged.
How would you feel if you received a part in the mail that someone else used first?
I understand that this scenario does not apply to you but hopefully, it lets you better understand the reason for the policy.