• Gadget Gone

Gadget Gone

Overview

Gadget Gone has a rating of 3.2 stars from 16 reviews, indicating that most customers are generally satisfied with their purchases.

This company does not typically respond to reviews

Positive reviews (last 12 months): 69.2%
Positive
9
Neutral
0
Negative
4
How would you rate Gadget Gone?
Top Positive Review

“Fantastic experience”

Mohammad S.
7/18/23

Outstanding company! My experience has been nothing short of exceptional. The entire process was remarkably seamless and effortless. After receiving my phone, they promptly assessed its value and issued payment without delay. What truly impressed me was their proactive approach - they actually enhanced the appraised value of the phone in their system. Instead of sticking to the original quote, they matched their current offering, resulting in a higher payout for me. I will be exclusively working with them going forward.

Top Critical Review

“Scam operation?”

Donna R.
11/1/23

My shipping label never arrived. I emailed this company and responded to their text messages many times to try to get a shipping label. They had my correct contact information, yet every time they stated the shipping label was sent, it NEVER arrived. 2 weeks ago they stated they were sending me a box and label in the mail, which was supposed to arrive in 5-7 business days. You guessed it! Still nothing. Guess I'll cross them off of my list of trustworthy companies.

Reviews (16)

Rating

Timeframe

Other

Thumbnail of user mohammads264
1 review
0 helpful votes
July 18th, 2023

Outstanding company! My experience has been nothing short of exceptional. The entire process was remarkably seamless and effortless. After receiving my phone, they promptly assessed its value and issued payment without delay. What truly impressed me was their proactive approach - they actually enhanced the appraised value of the phone in their system. Instead of sticking to the original quote, they matched their current offering, resulting in a higher payout for me. I will be exclusively working with them going forward.

Thumbnail of user donnar301
2 reviews
1 helpful vote
November 1st, 2023

My shipping label never arrived. I emailed this company and responded to their text messages many times to try to get a shipping label. They had my correct contact information, yet every time they stated the shipping label was sent, it NEVER arrived. 2 weeks ago they stated they were sending me a box and label in the mail, which was supposed to arrive in 5-7 business days. You guessed it! Still nothing. Guess I'll cross them off of my list of trustworthy companies.

Thumbnail of user romerocomp
1 review
1 helpful vote
February 9th, 2024

You send your trades in once they have them they lowball you. They make a first offer then go up little at a time. The final offer was less than half of the original offer. Due to their lack of principle I did t agree. I shipped my items with cases to protect from any damage. Received my phones with scratches on the screen. Don't do business with them scammers

Thumbnail of user ronw949
1 review
0 helpful votes
November 4th, 2023

I have used Gadget Gone many times and have never had anything but a 100% positive outcome. They offer very competitive buy offers, provide excellent regular follow-up communication, and complete their evaluation and payment quicker than most similar services. The very few times that they offered a reduced amount, they provided a really detailed explanation why. More importantly, there's a bunch of times that they increased my original offer amount because I underestimated the condition or had entered the wrong model info.

Thumbnail of user kayw93
1 review
0 helpful votes
April 13th, 2023

Selling my iPhone was a breeze! They gave me the best offer, made shipping easy, and deposited the funds directly into my bank account. Thank you Gadget Gone for making my day!

Thumbnail of user jamesc6412
1 review
1 helpful vote
May 22nd, 2023

Do not trust gadgetgone with your device. I sent my iphone to them after receiving a quote of $209 for flawless condition. Today. After they've had my phone in their possession for 7 days I received an email with a new quote that was $100 less because of deep scratches found on the screen. My phone has (had)zero scratches, abrasions or blemishes. It was used by my father for two weeks before he passed. Was in an OtterBox case in a drawer until I was able to get with apple to clear the id. I rejected the offer of $109.00 and asked for my phone to be returned. They then immediately offered $140. I declined again. These people are crooks in my opinion. Do Not Trust Gadgetgone with your devices.

Thumbnail of user jordanb902
1 review
0 helpful votes
February 9th, 2023
Verified purchase

The speed at which they respond to questions via email is amazing, really made me feel secure in how everything works and how the transfers work. Amazing support team as well.

Tip for consumers:
The only tip I have is be patient, as the examination process can take a few days, but they keep you updated every step of the way.

Thumbnail of user kingtophereal
1 review
0 helpful votes
April 18th, 2024

I sent a galaxy fold 3 in for $288 "quoted" and I was told I HAD to negotiate and I was then told $80. I have ALL text, pictures and conversations. This website is a joke and JUST ANOTHER SCAM SITE… STAY AWAY PLEASE!

Tip for consumers:
*******@gmail.com for PROOF

Thumbnail of user jackw114
Jack W. – Gadget Gone Rep

Hi Christopher,

Thank you for taking the time to leave a review and I am very sorry to hear of your dissatisfaction. I took a look at your order details which noted that you would be sending in a flawless condition Galaxy Fold that was locked to AT&T. We note on our website that our flawless condition category is reserved for items without any sign of wear that can be seen with the naked eye and that it must not have any financial obligation to its carrier. We, unfortunately, re-quoted your order after it arrived at our office because it had not been paid off yet with AT&T and is still financed by the carrier. Additionally, your device did have a few scratches on the screen that could be felt when touched.

After quoting you to your new value, our team at no point told you that you needed to negotiate your value. We offer free returns as a guarantee for all customers if they are not satisfied with their experience for any reason. However, your order liaison did want to make sure she was going the extra mile and spoke with our eCommerce pricing analysts upon receiving emails noting your dissatisfaction to see if she could provide you with a higher value in the interest of your satisfaction. After receiving your reply that you would prefer to have your order returned, we promptly arranged for a return and will follow up again shortly with your tracking number.

I am very sorry to hear of your dissatisfaction and our team looks forward to assisting you further with your return. If you have any additional questions, please reach out to us at support@gadgetgone.com for assistance.

Thank you,
GadgetGone support team

Thumbnail of user terrir403
1 review
0 helpful votes
October 31st, 2023

I chose Gadget Gone on the advice of my son who has used them before, and I was very pleased with the process of selling my iPhone. The whole process was easy, quick, efficient and they reviewed by product in a timely manner and kept me updated on the process. The delivered what they promised. I would highly recommend them.

Thumbnail of user cdrials2431
1 review
0 helpful votes
October 7th, 2023

GadgetGone is truly in a league of their own. I have been selling with them for over 8 years and every single transaction has been flawless since day one. Their customer service is top notch. They are quick to review devices, respond to questions, and send payment. They are honest in everything they do. There have even been a few occasions where they offered me MORE than I was quoted because the device was in better condition than I thought. That's the kind of integrity I look for in a business relationship. I am customer for life!

Thumbnail of user robertb8919
1 review
0 helpful votes
September 18th, 2023

Found this company online, did the questionnaire and they offered 31 bucks based on that. Not long after they received my old phone, I got an email stating that because my phone was above and beyond their expectation, they doubled the offer. I was amazed they did that! I will definitely check back in the future

Thumbnail of user brandong742
1 review
0 helpful votes
October 26th, 2023

I have sold about 5 devices with Gadgets gone and every single time they have proven to be the best place to sell old devices. One time they we having an issue getting one of my devices to work and they worked on it for 2 days to get it working so I could get my full payment. They got it working and I got my full amount. This last time I got an iPad and they found it was in better condition than what I reported and rather than just giving me the agreed upon amount, they emailed me and told me that because of the better condition they were going to give me $10 more! This company is absolutely the BEST place to sell your old devices and they pay better than Best Buy or whatever other huge corporation.

Thumbnail of user williamc4054
1 review
0 helpful votes
December 18th, 2022

What a fantastic business to work with! There were some issues when they first received my device but promptly contacted me and we were able to come to a resolution. The customer service was spectacular!

Thumbnail of user tylerf378
1 review
0 helpful votes
November 18th, 2023

Great selling experience. Competitive price paid. Quick payment upon receipt. Will look to do business again!

Thumbnail of user eileend291
1 review
0 helpful votes
November 22nd, 2023

Customer service was excellent. Process was simpe and easy to follow. When I failed to do a process, I was timely reminded of my next step. Inspection and payment was prompt upon receipt of my gadget.

Thumbnail of user joemholcomb
1 review
0 helpful votes
November 24th, 2023

Easy to sell. Received what was promised. No nonsense. Relatively quick turn around. I can recommend and would use them again

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Patrick H.
Typically does not respond to reviews

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3.2
16 reviews
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